Dear Sir,
Cheque for Rs. 20000 a.w. Policy revival cum health declaration form
submitted to ICICI Prudential Harsha Bhavan, CP, New Delhi Office before
June 11, 2009 through my investment consultant.
No receipt for the premium issued.
Checked and found that my Citbank SB a/c has been debited on 13.06.09 for
Rs. 20000 for cheque no. 194948 paid TO ICICI PRUDENTIAL LIFE INSURANCE CO
LTD but the policy not revived.
Talked to Ms. Pallavi - Customer Care executive of ICICI Prudential at the
toll free number.
She affirmed that the cheque has not been presented for payment, policy not
revived as there is medical trigger.
My complaint:
1. Why the cheque has been en cashed by ICICI prudential, if policy can not
be revived without medical examination?
2. Why the customer care executive repeatedly informed wrongly that the
cheque has not been en cashed?
3. Why premium receipt not issued?
4. Why I have not been informed about medical examination requirement
without my contacting them?
5. Mr. Aman - Sr. official of ICICI Prudential called me on one evening but
did not want to hear my problem and behaved arrogantly over phone.
6. On my repeated contact with ICICI, ICICI informed to undergo certain
medical tests costing RS. 780, cost of which to be deducted from the units
balance in the account, why? ICICI Prudential denied to bear the cost for
medical tests.
I am under great anxiety.
Please help.
Thanking you,
Yours truly,
--
Krishna M. Agrawal
Mobile - +9971692844


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