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Senior Citizens being harassed by Raksha TPA

This is a discussion on Senior Citizens being harassed by Raksha TPA within the Medical Insurance forums, part of the Insurance category; Hello, I am lodging this complaint on behalf of my old parents who are being harassed by Raksha TPA. Both ...

  1. #1
    Chitra Hasan is offline Junior Member
    Join Date
    Mar 2011
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    2

    Default Senior Citizens being harassed by Raksha TPA

    Hello, I am lodging this complaint on behalf of my old parents who are being harassed by Raksha TPA.

    Both my parents residents of delhi have a medical insurance policy with New India Assurance.The policy no is 311400/34/09/11/00002494 dated November 2010. The gentleman they are dealing with is Mr. Jagdish Aggarwal, Faridabad office.

    My father who is 84 years old was admitted in Escorts Fortis. After being discharged from the hospital he completed all the formalities required to claim insurance. The company misplaced the original bills provided by the hospital. We have presented proof 3-4 times and were promised by the insurance company that they will do the needful. They are making my mother run from pillar to post asking her to bring medical reports from the hospital plus various other documents which we have again submitted twice.

    Last week we were informed by the insurance company that they have closed the file without any prior notice or clarification. My parents are very old and they have been with the insurance company for over 10 years . Is this how they are going to be treated for being loyal to the organisation.? I am surprised that such a reputed company treats its genuine cases specially when it comes to senior citizens like this.

    I have complained to the CEO of New India Assurance and all Deputy General Managers but no action has been taken so far. I have even requested to Raksha TPA to provide contact details of their CEO and managers, still no reply. Infact, Raksha TPA doesn't even answer their office nos. I believe we are not the only ones being mistreated by Raksha, theres a huge queue there with the same grievance. Has Raksha TPA made this a money making racket as i was told that they offer a small amount to the grieved person so that the file is closed permanently and they make a handsome profit.

    I filed a complaint with:

    complaints-india, and policyc.complaints on their website.


    They were kind enough to show their sympathy but no action has been taken so far.

    I will sincerely appreciate that someone looks into the matter. If you need any clarification i can be reached on this email address.
    My father can be reached on 9871097663, 9810458803.

    Hope you will look into the matter ASAP.

    Regards
    Chitra

  2. #2
    Chitra Hasan is offline Junior Member
    Join Date
    Mar 2011
    Posts
    2

    Default

    I joined this forum with a lot of hope that some action will be taken against Raksha TPA instead there is complete silence. Whats the point of having a consumer court site when no one is going to address the issues and complaints of the common man. My father is 84 years old, we as citizens of PROGRESSIVE INDIA still want our parents and grandparents to run after the " BABUS" in Govt. offices as there is no rule of law. Why all this hype and campaining that Indians treat their parents and elders with a lot of respect. They are kept as trophies in our cultured society as that is what Indian culture teaches us!!!!!

  3. #3
    Raviprakash is offline Senior Member
    Join Date
    Jan 2010
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    131

    Default

    Quote Originally Posted by Chitra Hasan View Post
    I joined this forum with a lot of hope that some action will be taken against Raksha TPA instead there is complete silence. Whats the point of having a consumer court site when no one is going to address the issues and complaints of the common man. My father is 84 years old, we as citizens of PROGRESSIVE INDIA still want our parents and grandparents to run after the " BABUS" in Govt. offices as there is no rule of law. Why all this hype and campaining that Indians treat their parents and elders with a lot of respect. They are kept as trophies in our cultured society as that is what Indian culture teaches us!!!!!
    Madam,
    I am Dr. Raviprakash K.
    You had put your post on the net on 10th March I wrote to your email on the very next day (11th March). But there was complete silence from your side. I even suggested whom to approach. I gave the telephone numbers of Mr. Raghupathy Lawyer Supreme Court Lawyer's Chamber. I personally spoke to him over phone and told him that one Ms.Chitra Hasan may call you and requested him to guide her appropriately. I gave my telephone number. I was expecting a telephone call from you. In fact I dropped two emails to your address. Please check. It is unfair that you have accused the FORUM for not responding in spite of all my efforts. Be rest assured that we are still LIVING IN PROGRESSIVE INDIA. Mera Bharat Mahan.

    I only request you not to lose steam (interest) half way through.

    Please call me. We are with you. Call us on 09448120373

    Please be informed that FORUM is not there to take any action against the cheaters. It is only the formally empowered courts/ Consumers FORA that have to be moved. OUR FORUM is doing an extremely commendable job of guiding the PUBLIC.
    Last edited by Raviprakash; 03-15-2011 at 09:10 AM. Reason: to add a sentence

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