I had covered my grandson with mediclaim with Star Health insurance for 1 lakh. Recently, doctor asked us to get some tests done at a hospital in Gurgaon. After 4 days of harassment and speaking to customer care repeatedly, they allowed the authorization of Rs 4000.

How bad is that. 4k out of 1 lakh of claim that i shud have got.. The customer care is not curtious at all, talking in really blunt manner. Moreover, I think, in india, the purpose of insurance is lost and noone understands the actual reason for insurance. It is never there whenevr required, the i dont know y are we paying installments every year. Its all going against the concept of insurance.

I am really disturbed. These people at the customer care and their people in office dont even have the curtosy to talk to a 56 year old man properly. They are so unfriendly.

I just need my grandson to go thru these tests asap. and how do i tell them, the room for a hospital room for a night costs Rs 2000 and they have allowed a total money of Rs 4000. No one in the company is cooperating, this site is my last resort.

Om Prakash Gambhir
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