I have purchased a Reliance Medical insurance policy floater plan for my family on 19 Dec 2009 from reliance website and paid amount by NetBanking. They have debited amount from my account on same day same time but after that, they does not provide my policy number. I got my policy number after talked to customer care and sent a mail to services.rgicl@relianceada.com now My policy number is 9202792825019606.

Regularly I talking to customer care from same day after some time they opened a customer ticket with No. 853006, and tell me give 72 hours for resolution but I am not getting(policy cards and documents) any solution, regularly they escalate a ticket and never provide a solution to me, one time they told me, documents were sent by Professional courier with AWV No 404818123, I cross checked it with Professional courier offices in Mumbai, Delhi and Noida but No courier available there.

Still I am not getting my documents so please provide the best solution to me...

Thanks

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