Dear Sir,

I met an accident on 23.05.2009.at 9.30am.at our residential building terrace and
Head and back injury immediately admitted in nearest hospital. Admitted in the
Hospital two Occasions. (23.05.2009-30.05.2009. and 04.06.2009-08.06.2009.)

On admission in the hospital I informed customer care support Icici Lombard on toll
free no.1800 209888.and they given me claim no.406091405/04.06.09.and also told me
claim will be settled within receipts of 45 working days. On phone and the also sent
claim form within a week. After improving my health I duly filled the said form and
attached all hospital document, discharge certificate issued by doctor and all
prescription and medical bills sent for reimbursement through First flight courier
Vide docket no M48251944/03.07.2009.and first Flight courier deliver said document
on 06.07.2009.at ICICI Lombard General Insurance company limited.Icici Bank towers,
bandra Kurla Complex.Bandra (East) Mumbai.400 051.

On 21.07.2009.I received call from Mumbai.tel No.022 39839443.and enquired about how
the accident is happened and I also cleared about the same. Thereafter concerned
person told me your claim document will be sending for investigation.

On 30.07.2009.I called customer care support on toll free number at around 5.11pm
and spoken with Mr. Anthony at Hyderabad and Mr. Anthony given me request
No.3007091238.and also informed me phone/sms/and sent mail mentioning your claim
will be settled 21 working days.(mail proof if required I can submit at any time.)

On 31.08.2009.considering 21 day completions I called customer care support on toll
free number at 9.48am.and spoken with madam sunita and sunita telling me your claim
will settle next 7 working days.

Yesterday considering 7 days completed I called customer care support and spoken
with with madam Laxmi and requesting me wait for 7 working days.

Now already two months completed no sign of any claim settlement when called from
Hospital I informed that claim will settle within receipt of 45 working days now
every time I am getting extension. Can you help me for the same?

I hope you will do the needful.


Thanking you,
Yours Faithfully,



Manjunath G Naik.
9422454450.