i am posting you the talk between me and bharat gas. all non-govt rules are deployed in bharat gas.

1. Late delivery of gas.
   2. they force to deliver after 36 dats of last refilled cylinder delivery.
   3. every year coz of this i was forced to buy refilled cylinder from outside with black rate.
   
   find the full conversations with Abhishek mishra heading operations for Bharat gas bangalore.
   
   Bharat Gas irresponsiblity.
   13 messages
   
   rashmi ranjan <r.ranjan.lenka@gmail.com> Wed, Oct 20, 2010 at 3:56 PM
   
   To: abhishekmishra@bharatpetroleum.in
   
   Hi Abhishek,
   
   Thank you for answering my phone call. I am a regular customer for Bharat Gas. I have a domestic Gas connection to my home. Consumer number: 16865 (In the name of my wife "USHA G")Contact number: 9845232932. Agency: Bhavani Bharath Gas Distributor (No.15,Muneshwara Farm,Pantharapalya,Off Ring Road,Mysore. Road,Bangalore-560030)
   
   i have few complains regarding the service provided by Bhavani Gas distributor.
   
   1. i have booked for refilling cylinder on 9th Oct, 2010 via online with reference number "3717150". Refilled cylinder is not delivered to me till (20th Oct, 2010 14:30), but online status says it is being delivered to meon 18th Oct, 2010When i called to Bhavani distributor, they replied it may take one more day to deliver the cylinder.
   
   2. When a delivery boy delivers the refilled cylinder at my home they demand 15/20 rupees extra, May i know what isthe purpose of this.
   
   3.Once Cylinder is booked, they say to deliver after 10 days.once cylinder is delivered they say after 30 days only you can book another cylinder(i believe this rule was passed by central Govt. in 2005 for emergency case where there was a emergency shortageof gas and the rule is already expired)This means overall 40 days they need to deliver one more refilled cylinder.
   
   4.Once i had problem with Gas pipe leakage / regulator issue, Gas was getting leek from cylinder, i asked them to replace it as it might create issue and they asked me to depositanother 500 rupees to get it replace.
   
   5. While taking new connection, they force to take unwanted products with the new connection...e.g (6 packets oil / pressure cooker / gas stove / Iron box / hot case etc...)
   
   They name it as an offer, without which we can't take connection and the price of offered things are 3 times more than the out side market. Most interesting part of it is they don't give bill for that. At the moment I needed gas connection, i have paid Rs. 3,500/- for single cylinder and another Rs. 2000/ for second cylinder But receipt given to me is only around Rs. 1500/- My request you to go into the deep investigation to deal with these customer issues. Else definitely i will close my relationship with "Bharat Gas". Else please help me to change Distributor Agency, who can provide me tension free service. The situation has forced me to go for consumer court (irrespective of win or loose).
   __________________________________________________ _______________________
   After 5 more times sent mail I got reply as follows below.
   __________________________________________________ _______________________
   
   abhishek mishra <abhishekmishra@bharatpetroleum.in> Fri, Oct 29, 2010 at 12:47
   
   PM
   
   Reply-To: abhishekmishra@bharatpetroleum.in
   
   To: rashmi ranjan <r.ranjan.lenka@gmail.com>
   
   Cc: 7 irene m d'almeida <irenemdalmeida@bharatpetroleum.in>, sudhakar ramavath
   
   < sudhakarramavat@bharatpetroleum.in>
   
   Dear Mr. Ranjan,
   We are facing some technical problem because of which delivery date, actual and system is not matching when it is thru net. There are no delivery charges. We regret the inconvenience caused to you. We had advised the distributor suitable. There is no cap for booking. Kindly register yourself for SMS booking at distributorship. It will reduce and manual intervention for the same. In case of any leakage, if it is because of cylinder defect customer is not required to pay. In case of any extra demand, kindly let us know on 080 22975459. You can also inform any leakage complaint to emergency helpline 08026481712 during night time or holidays. In case of leakage is because of LPG Pipe, kindly make a payment and get it replaced from Suraksha, for that proper receipt will be given from distributor. BPCL is marketing household products thru distributorships but is not mandatory for the customer to purchase. We deeply regret the inconvenience caused to you. We are looking into the matter. Meanwhile we had
   advised the distributor. In case of any further issues kindly feel free to contact us on 08022975459/83
   
   Regards,
   
   Abhishek Mishra
   
   Sales Officer-LPG
   
   BPCL - Bangalore |
   ( +91-080-22975483 | Fax +91-80-22975481
   
   abhishekmishra@bharatpetroleum.in
   
   From:
   rashmi ranjan [mailto:r.ranjan.lenka@gmail.com]
   
   Sent:
   Thursday, October 28, 2010 7:02 PM
   
   To:
   abhishek mishra
   
   Subject:
   Re: Bharat Gas
   
   [Quoted text hidden]
   
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   assumed unless the sender does so expressly with due authority of BPCL.
2. __________________________________________________ _________________
   
   rashmi ranjan <r.ranjan.lenka@gmail.com> Fri, Oct 29, 2010 at 8:33 PM
   
   To: abhishekmishra@bharatpetroleum.in
   
   Cc: 7 irene m d'almeida <irenemdalmeida@bharatpetroleum.in>, sudhakar ramavath
   
   < sudhakarramavat@bharatpetroleum.in>
   
   Hi Abhishek,
   
   Thank you for your valuable time to look in to this issue.
   
   1. Did you inform the same to distributor (there is no extra charge for delivery of refilling cylinder)?
   
   coz on 20th Oct when delivery boy named "Jagdeesh" delivered refilled cylinder was screaming, asking
   
   they don't deliver refilled cylinder to any one before 30 days. I was not there at home, so he was asking
   
   my wife to give more than the billed amount.
   
   According to him rules are :
   
   a. If i stay ground floor 10 rupees extra (He collected 370/- instead of 360.57).
   
   b. If i stay 1st floor 15 rupees extra.
   
   c. If i stay 2nd floor 20 rupees extra.
   
   As a customer can i expect from Bharat Gas Company to inform the distributor not to collect this amount if
   
   it is out of rule.
   
   2. Did the distributor know that there is no such rule to book refilling cylinder after 30 days of previous
   
   delivery? If so why they demand out of rule bookings.
   
   When we call for booking refilling cylinder they don't book that day. Infact they deliver after 40 days and
   
   they make bill date as 30 days after previous refilling cylinder delivery.
   
   Coz.. of this issue inspite of having 2 cylinder connection, i don't have backup cylinder now at home.
   
   During night if the cylinder gets over, i have to go for buying gas in black out side distributors. in last 10
   
   months i bought 3 cylinders in black from outside inspite of having 2 cylinder connection coz.... they
   
   delivered me refilled cylinder in a gap of 40 or more days everytime.
   
   Refilled cylinder delivered this year
   
   1st - 16th Jan, 2010
   
   after 40 days 2nd - 26th Feb, 2010
   
   after 41 days 3rd - 7th Apr, 2010
   
   after 49 days 4th - 26th May, 2010
   
   after 56 days 5th - 22nd July, 2010
   
   after 46 days 6th - 28th Aug, 2010
   
   after 32 days 7th - 30th Sep, 2010
   
   after 19 days 8th - 20th Oct, 2010 (you informed them to deliver so within 20 days they delivered)
   
   If the gas is available in black out side, that means ther is no shortage of gas in our country. Please help
   
   me.
   
   3. 2500/- has collected at the time of taking new connection and 2000/- while booking for 2nd cylinder.
   
   They didn't accept that time to give new connection for 2 cylinders. Is it the actual price i paid at the time
   
   of new booking?
   
   4. I booked to refill cyliinder on 23rd Oct, 2010 referrence number 3984223, till now i didn't hear any thing.
   
   When can i hear any update from distributor.
   
   Also I booked my mobile number for SMS Booking, Please let me know what is the process like how i can
   
   book through SMS and code.
   
   Please help.....
   
   I will be grateful if you fix my meeting appointment with the distributor (Bhavani Bharatgas Distributor) with
   
   you and expected investigation officers. Where i want to put forward these points with them, so that they
   
   should not cheat customer like this and force customer indirectly to become unhappy and close account
   
   and move to other agencies.
   
   Thank you for all your continued support. Expecting a better result ASAP.
   
   Thank you
   
   Ranjan
   
   __________________________________________________ ________________
   
   rashmi ranjan <r.ranjan.lenka@gmail.com> Sun, Nov 7, 2010 at 9:49 AM
   
   To: abhishekmishra@bharatpetroleum.in
   
   Cc: 7 irene m d'almeida <irenemdalmeida@bharatpetroleum.in>, sudhakar ramavath
   
   < sudhakarramavat@bharatpetroleum.in>
   
   Hi Abhishek,
   
   Any updates where we are in investigation.
   
   Please let me know the SMS code to book refill cylnder through SMS.
   
   Thak you
   
   Ranjan
   
   [Quoted text hidden]
   
   Rashmi Ranjan Lenka <r.ranjan.lenka@gmail.com> Tue, Nov 16, 2010 at 6:14 PM
   
   To: abhishekmishra@bharatpetroleum.in
   
   Cc: 7 irene m d'almeida <irenemdalmeida@bharatpetroleum.in>, sudhakar ramavath
   
   < sudhakarramavat@bharatpetroleum.in>
   
   Hi Abhishek,
   
   I didn't get any reply on this yet.
   
   1. As a customer may i know what action has been taken on Bhavani distributor, for cheating customers.
   
   2. Not able to get the SMS code to book refilling cylinder.
   
   Hope to see a reply from you this time.
   
   Thank you
   
   Ranjan
   
   __________________________________________________ _________________
   
   Rashmi Ranjan Lenka <r.ranjan.lenka@gmail.com> Thu, Nov 25, 2010 at 9:46 AM
   
   To: abhishekmishra@bharatpetroleum.in
   
   Cc: 7 irene m d'almeida <irenemdalmeida@bharatpetroleum.in>, sudhakar ramavath
   
   < sudhakarramavat@bharatpetroleum.in>
   
   Hi Sir,
   
   Today called to Bhavani distributor to book refill gas. Again they are argueing the same old non rull book
   
   story like we cant book before 30 days.
   
   if this the case plz guide me... i want to disconnect bharat gas customership.
   
   Thank you
   
   Ranjan
   
   __________________________________________________ _________________
   
   Rashmi Ranjan Lenka <r.ranjan.lenka@gmail.com> Wed, Aug 17, 2011 at 10:05 PM
   
   To: abhishekmishra@bharatpetroleum.in
   
   Cc: 7 irene m d'almeida <irenemdalmeida@bharatpetroleum.in>, sudhakar ramavath
   
   < sudhakarramavat@bharatpetroleum.in>
   
   Hi Abhishek,
   
   I have booked to refill cylinder on 8th August, 2011 with referrence id : 11463065 via SMS.
   
   Till now i have not received the refilled cylinder, Can i seek help / guidance how to avoid this type of
   
   issues?
   
   Neither any phone numbers are working nor any one is picking up the phone, I called up "Nagraj Rao
   
   Gaekoward" from Bhavani bharat gas number (9448259856), as per his information the cylinder was
   
   suppose to deliver by 7 days. Now its more than 8 days, didn't receive any.
   
   Please help
   
   Thank you
   
   Ranjan
   __________________________________________________ ________________
   
   Rashmi Ranjan Lenka <r.ranjan.lenka@gmail.com> Fri, Aug 19, 2011 at 10:13 AM
   
   To: abhishekmishra@bharatpetroleum.in, satwantsingh@indianoil.co.in
   
   Cc: 7 irene m d'almeida <irenemdalmeida@bharatpetroleum.in>, sudhakar ramavath
   
   < sudhakarramavat@bharatpetroleum.in>
   
   Hi Abhishek,
   
   Any updates plz. Neither cylinder is getting delivered nor you are responding to mail. If any thing worst
   
   happens tomorrow, plz don't blame me, read out the history of this escalations since october, 2010. till
   
   now it is not resolved.
   
   Thank you
   
   Ranjan
   
   Hi Satwant Singh,
   
   I am a frustrated consumer of Bharat gas bangalore. I have more than 50 consumers who are all
   
   frustrated with Bharat gas service in Nagarbhavi Area Bangalore. you can see the escalations below, we
   
   would like to change the gas connection to Indane gas bangalore for Nagarbhavi Area. So its my request
   
   can you provide us the procedure, so that we can have connection of Indane gas ASAP. Please provide
   
   us the ETA for new Indane gas connection. So that we will disconnect the Bharag gas connection and
   
   connect to new Indane gas connections.
   
   In yours failth,
   
   Ranjan