--------------------------------------------------------------------------------
The Chairman,

Indian Oil Corporation Ltd.

New Delhi


Sub: Complaint against my Gas Agency: M/s Jagan Enterprises


Ref: Consumer No. J-18835, Agency Name: M/s Jagan Enterprises, 36/1181, DDA flat,madangir, New Delhi-110062


Dear Sir,

This is in reference to the above, I Vijay sankhyan is the consumer of above
Gas Connection at present residing at E-29 jawahar park, ground Floor, khanpur., New
Delhi-110062 and my Gas Agency is M/s Jagan Enterprises, 36/1181, DDA Flat Madangir,
New Delhi-110062.

I would like to inform about the kind of problems that my Gas Agency is playing with
their customers as below:

1. I have booked my cylinder to be refilled on date 02/01/2010 and today it is
18/01/2010, but I did not get my right cylinder.
They give us the Bharat Gas cylinder.....not gives the INDANE.

At the time of booking the concern person told me that my cylinder will be delivered
with in 4-5 days. It did not happen. I tried to call a many time for long hours
through telephone no. 011-29963322 and 29964716, but most of the time it was not
connected and even if it was, nobody picked up the call.


2. The Agency is supplying the cylinder with broken seal and if it is sealed, the
actual gas weight i.e. 14 kg excluding cylinder weight, they are not giving.
Whenever we complaint the matter they changes the cylinder only. But every time it
is happening.

3. As per my knowledge, booking of cylinder to be refilled is a kind of service
that has to be provided by the every Gas Agency, because at present day everyone is
busy in their office and nobody has sufficient time to personally go to the Gas
Agency and book the cylinder. But my Gas Agency, I think they don’t prefer to
respond their telephone call. If we will call continuously for whole day then
either the call will not connect or they will not respond to the call.

I would like to request you that I am not only the customer who is facing such kind
of problem, but almost customers may be facing such problems and nobody has time to
complaint.

I hope that the proper actions to be taken to solve the above issues and the
customers will not face such kind of mentally and physically harassment.

Thanking you,
Sincerely yours

Vijay Sankhyan

9999995323

The Chairman,

Indian Oil Corporation Ltd.

New Delhi


Ref: Consumer No. 33591, Agency Name: M/s Jagan Enterprises, 36/1181, DDA flat,madangir, New Delhi-110062

dear sir,
i would like to say that my name is ramadhar live in dakshin puri .i would like to inform about the kind of problems that my Gas Agency is not picking the phone and also The Agency is supplying the cylinder with broken seal plz take action as soon as possible.

Dear Sir,

This is in reference to the above, I Sanjeev Kumar Vishwakarma is the consumer of above
Gas Connection at present residing at F-1680, Ground Floor, Khanpur Extn., New
Delhi-110062 and my Gas Agency is M/s Jagan Enterprises, 36/1181, DDA Flat Madangir,
New Delhi-110062.

My Consumer No is J-33186. I have booked my Gas near about 15 days erlier but till now(2 Aug 2010) i did't receive my Cylender.
I personaly went there to booked gas and for reminder i again went there but till now i am facing same issue.When i am trying to call at the number : 011-29963322 , Most of the time it was not connected and when connected no body picked the phone.

Please do the needfull.....

Thanks,
Sanjeev
9999973574

I AJAY KUMAR wants to complaint against my Indane Gas agency (code 107201- jagan enterprises)for misbehave and threatening for services - today (2nd time)when I gone to Indane lpg gas agency for transfer the gas connection (J-1861) from my father's name to my mother's name (after my father's death) In the morning at 11.10 am they refused to entertain me and asked to come after lunch and when I gone again after lunch they asked me to come on Monday. When I requested them again, they (Mr. Rawat and his assistant) shouted on me and abused openly and threatened me for future services. You are kindly requested to pls take action against them for their misbehave spoiling image of India Oil.

If this complaint reached to any Indian oil officer, kindly take action otherwise I've to go to consumer forum.