My ICICI bank credit card no. 4477468028273022 was fraudulently used by someone for an amount of Rs 20,000/- (Rs Twenty Thousand only) on 29th January,2012. Immediately after that I had lodged the complaint in Police Station as well as informed to ICICI bank customer care to block the credit card. Subsequently, copy of FIR and details of transactions were also sent to The ICICI Bank Manager Hyderabad Branch. Meanwhile I contacted through E-mail to the agencies where these transactions took place but they refused to disclose the details to me but they told if ICICI credit card branch want these details they will furnish the same to them.
My earlier record with ICICI credit card may please be checked where I have been paying my all dues in time and have good record in book. One Mr. Anish Gupta Debt Manager ICICI bank who collected the FIR copy and correspondence from my home and investigate the matter and assured me to solve the matter and said that any further call or correspondence come from the ICICI bank give their reference.
But till date no action has been taken by the bank and an amount of Rs.9640/- have been debited from my ICICI Demat Account No. 002901051016 (which is separate A/C & have no linked with my ICICI credit card) without my consent. This act is illegal and unjustified. After this I tried to contact them over phone as well as through email but they have not responded properly. They are pressing hard to recover the ‘disputed amount with interest ‘from my above mentioned demat account existed with their Bank. This act of the Bank harassed me further in continuation to my problem since the fraudulently use of my card.
Sir, from the beginning I have been facing lot of problems with ICICI bank Executives because information given by them is always contradictory and they among themselves. Every time I have been explaining the situation to their executives but all in vain.
I request your goodself please intervene the matter and instruct the bank to revert the above amount as well as settle the issues sincerely.
1708 a/4 Govind Puri extn.
Kalkaji, New Delhi- 110019
Phone# 9818502622/ E-mail # firstname.lastname@example.org