Thread: Harassment & Misguidance - ICICI Bank LTD.

Dear Rajat,

We're sorry to hear about your experience and regret the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Originally Posted by rajat.aw@gmail.com

Hi Sir/ Madam,

I am 23 years old and employed in a Multi National Company and paying regular taxes on my income. My income is sufficient enough that any bank or organization can easily lend me handsome amount to build and maintain my assets.

I would like to draw your kind attention towards the misguidance caused to me by ICICI Bank Ltd. I made an online booking for “Tata Nano NANO BS 3 IVORY WHITE” car on April 17th, 2009 and made online payment of Rs. 3399 through my master card. I received the ref. #ALI1117267 and Nano Application #114432099 through the online form. I submitted all the necessary documents which were required in the Janak Puri Branch. On July 06th, 2009, I received another e-mail from Sanya Motors (Vendor-Tata Nano) stating that I have been allotted the car.

When I went to the Janak Puri Branch to confirm as when and how I will be getting the car, they advised me to pay Rs 123,000 within 7 days time or else the allotment would be considered null and void. Unfortunately I couldn’t arrange that lump sum. I requested one of the branch manager’s in the Janak Puri branch to lend me that amount so I could have paid that in installments. But they refused to provide me with the loan amount just because I was 22 years old.

Please be informed that earlier ICICI loan manager advised me that they could lend me that kind of money. But later on they refused to lend the amount. Then I went to the Central Bank of India (Janak Puri) to opt for a loan. I directly spoke with a gentleman who identified himself to be the branch manager. I respect his polite advise as he asked me to go to the ICICI bank again and ask them if Government can issue me a Driving License and I can work and earn my livelihood, so who are they to refuse me for the loan just because of my age. I appreciate the sincere advice of the Branch manager of Central Bank of India. Even though he was ready to lend me the amount but just because I opted for ICICI bank initially, he failed to help me.

This matter has caused me severe harm and mental stress. I would want you to compensate a settlement accordingly or else I will escalate the matter to higher authorities.

Regards,

Rajat Kumar Ahluwalia

Team ICICI,

As mentioned in my mail which was sent out to you this morning, I will be recording each and every conversation which will happen either with your Bank, Attorney's or any one who will be defending ICICI Ltd as I have no faith in your company or their services. Also be advised that I need an immediate resolution towards the complaint.

Rajat Ahluwalia

Team ICICI,

You yourself proved that how irresponsible people and management you have. I was promised four different times that I will be getting a good response from you but it seems that you are not at all interested in resolving my issue.

Soon you will be able to know my next course of action.

Thanks for doing absolutely nothing,

Rajat Ahluwalia