Hi Team,
I have Birla Sunlife Flexi Life Line policy and policy number is 748185.
I was going through all terms and conditions and found some terms that were not making much sense.
I found that in circumstances of my death, the surrender value will be higher of Actual Fund value, Minimum guaranteed fund and "Sum Assured".
Now my understanding is in this case my insurance charges should reduce with the increase in actual fund values. But the policy documents does not state anything like this at all. I do not think this should be inline with IRDA guidelines.
Just to make myself more clear, If my current fund value is 4 lacs, and sum assured is 5 lacs, I should be paying insurance charges only for 1 lac amount, because remaining 4 lacs are already secured through my fund value. Right??
I have dropped same query in a mail twice to customer service of birla sunlife, but no one has responded yet. I forwarded this mail to Medha Raole, a manager from birla sunlife, but she also did not respond.
Could you please escalate this issue and check if birla sunlife policy is following all IRDA guidelines.
Thanks,
Ritesh


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