This is a discussion on Fraud by Kotak within the Life Insurance forums, part of the Insurance category; Hi, I had purchased Life insurance policy from Kotak Life Insurance a few years back, I paid their three years ...
Junior Member
Fraud by Kotak Hi,
I had purchased Life insurance policy from Kotak Life Insurance a few years back, I paid their three years installments but on third installment Kotat's executive came to my office to get my sign on one paper, I asked him about that paper/document and he told me that it is must for me to sign on that doc.
After a year I found fund from my bank account was stolen by Kotak when I complained to them they replied that I have signed on ECS and that's why they grab money directly from my bank account, I actually had no idea about ECS and I explained about the entire story and how his executive did fraud to me to earn some money but Kotak is not listening me and not willing to solve this issue created by Kotak.
Please let me know what can be done on this.
Thank you,
Sanjay
Last edited by sanjay0; 01-21-2012 at 11:41 AM.
Senior Member
Originally Posted by sanjay0
Dear Mr. Sanjay,
At the outset, please accept our apologies for the aberration in our service standards that you have faced.
We would request you to provide us with additional details like policy number, date of birth and we will check based on the same.
You can provide the details by writing to us at kli.grievance@kotak.com or call us on 1800-209-8800.
Regards, Kotak Support Team
Junior Member
Fraud Kotak,
You fraud kotak have already replied me on your final update, you fraud kotak clearly refused to solve on your betrayal, because you kotak and kotak's management are fraud and corrupt, and that's why I need to come to consumer court else you are clearly ignoring to your/ kotak's investors since you people want to loot your investors and want to make money by any means, since Kotak Life Insurance, Kotak is all about fraud.
-------------------- Fraud Kotak's refusal mail ---------------------------------------
-------
Date: Sat, 31 Dec 2011 18:51:44 +0530
From: kli.grievance@kotak.com
Subject: RE: [SR#:1-********] RE: P#*******
To: ********@***mail.com
Dear Mr. Khunti, Thank you for your communication. Reference to your below mail, We would like to confirm that we have checked on your policy and based on our investigation we found that the policy has been issued in accordance with your requirements as per the proposal form duly signed by you. We would also like to mention that we offer our customers a free look period of 15 days as per regulatory guidelines from the date of receipt of policy and the same is mentioned in the welcome letter sent to you along with the policy document. However we did not receive any communication from your end for free look cancelation. Thus, we regret inability to consider your request for cancellation of policy as free look period for your policy has lapsed. We would request you to continue the policy by making the premium payment For further queries please feel free to write to us or contact our Client Service Desk on 1800-209-8800 from Monday to Saturday between 8:00 AM to 10:00 PM. It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times. Warm Regards, Swapnil Kadam | Customer Care | Kotak Mahindra Old Mutual Life Insurance Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097| 1800 209 8800 ( Toll Free) |(+9122) 6725 7452 ( Fax) | clientservicedesk@kotak.com (Email)
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Fraud kotak, Fraud Kotak Life Insurance, Fraud by Kotak, Kotak Life Insurance, Most corrupt Life Insurance Company, Kotak, and Kotak Life Insurance.
Last edited by sanjay0; 01-21-2012 at 11:46 AM.
Junior Member
- Why you Fraud Kotak(Kotak Life Insurance) need to re-investigate in the same matter when you Fraud Kotak had already refused on to solve in the fraud done by you "Fraud Kotak" and Kotak's fraud employees?
- If you(Fraud Kotak, and Fraud Kotak Life Insurance) had really investigated then after I contacted to IRDA why you fraud Kotak needed to investigate???
-- Fraud Kotak Life Insurance's refusal
Date: Sat, 31 Dec 2011 18:51:44 +0530
From: kli.grievance@kotak.com
Subject: RE: [SR#:1-*******] RE: P#*******
To: *******@******.com
Dear Mr. Khunti, Thank you for your communication. Reference to your below mail, We would like to confirm that we have checked on your policy and based on our investigation we found that the policy has been issued in accordance with your requirements as per the proposal form duly signed by you. We would also like to mention that we offer our customers a free look period of 15 days as per regulatory guidelines from the date of receipt of policy and the same is mentioned in the welcome letter sent to you along with the policy document. However we did not receive any communication from your end for free look cancelation. Thus, we regret inability to consider your request for cancellation of policy as free look period for your policy has lapsed. We would request you to continue the policy by making the premium payment For further queries please feel free to write to us or contact our Client Service Desk on 1800-209-8800 from Monday to Saturday between 8:00 AM to 10:00 PM. It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times. Warm Regards, Swapnil Kadam | Customer Care | Kotak Mahindra Old Mutual Life Insurance Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097| 1800 209 8800 ( Toll Free) |(+9122) 6725 7452 ( Fax) | clientservicedesk@kotak.com (Email)
-- Fraud Kotak Life Insurance
---------------------------------------------- Why Fraud Kotak needed to re-investigate in the same matter after I contacted IRDA??? ------------------
From: Apurva Gangdev (Central Ops, KLI) (apurva.gangdev@kotak.com)
Sent: 13 January 2012 19:15PM
To: *******@*****.com
Dear Mr. Khunti,
We acknowledge receipt of your below email regarding your Kotak Smart Advantage Plan policy number *******.
Further to our telephonic conversation, we would like to inform we are investigating on the grievance highlighted by you and we will get back to you in 10 working days.
We thank you for your time and patience in this regards.
In case of any further clarifications please feel free to call me on 022-66057823 or email me. I will be glad to assist you.
Warm Regards,
Apurva Gangdev| Manager- Customer Care | Kotak Mahindra Old Mutual Life Insurance
Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097|
1800 209 8800 ( Toll Free) |(+9122) 6725 7452 ( Fax) | clientservicedesk@kotak.com (Email)
-------------------------------------------------
Fraud Kotak, Fraud Kotak Life Insurance, Kotak's fraud, Kotak Life Insurance's Fraud
Senior Member
Dear Mr. Khunti,
We have already acknowledged the receipt of your complaint vide our email on 13th January 2012.
We are already investigating on the same and have requested for time till 23rd January 2012.
We solicit your cooperation in the interim.
Regards, Kotak Support Team
Junior Member
So since 13th Jan. 2012, I have been cooperating with you but there is refusal one after another you do not listen to us, you never considered the PROOFS I submitted to you.
One of your Kotak Official, Kalparupa demanded for proofs and when I provided her solid-proofs then she never considered and then after she never spoke anything on proofs.
Your official Kalparupa Datta, asked us to go to Court!! is this what we have to do once we invest into Kotak, Kotak Life-insurance?
Invest money into Kotak and then to get it back go to Court!! are you people serous about what you have been asking us to do?
Before asking to go to Court, Kotak Official, Kalparupa Datta, NEVER explained that why she is refusing to solve the case of fraud done to us,
We are three person(Including one senior citizen), with all of us fraud done using same pattern by kotak, Kotak's staff.
Do you have any answer now? or could you explain me why it is not possible to solve this case of fraud?
There is one case with one of us, which runs in "Several-Lakhs".
One of your top-most official threatened me to submit FIR against me, are we criminals? are we terrorists?
To get our Sweat-Money back is this the final way you would like us to go to Court?
Explain if you can?
- Sanjay
There are lots of proofs for the same and I already have provided you with the same, you never considered on them, I had been updated by Kotak's employee but then suddenly it changed to 20yrs of terms, and also kotak's employee did fraud by activating ECS form his self.
-------------------- Irrelevant Response from Kotak ----------------------
Dear Mr. ****,
We have evaluated your mails in detail and have not found any reason to believe that you have been a victim of forgery of any kind during your association or interaction with KLIFE.
We have time and again provided you reasons for not finding merit in your complaint and we are reiterating the same for you again.
All proposal forms, documents and ECS forms were signed by you and there is no tampering in the same. You have taken the policy after being explained the features in details by the Life Advisor. We have also investigated the same with him and have a registered affidavit from him confirming that all details of the policy was duly explained to you and you had no problem with the same.
You have been closely involved and monitoring your KLIFE policy over the last 4 years and your sudden allegations after 4 years that you were not aware of the policy being taken by you gives us reason to believe your wrong intent in harassing KLIFE and maligning the image of the company through wrong means.
We had also advised you to approach the Ombudsmen office which not only is an independent but cheap and hassle free grievance resolution mechanism laid down by the Insurance regulators themselves. However, it is unfortunate, that you have not approached them but resorted to unwarranted means to threaten, harass and also malign the image of the company.
We advise you once again to refrain from writing continuous emails marked to people unrelated to the case as we are very clear on our stand pertaining to your allegations and the same will not change unless you are able to provide any new facts which are relevant to the case. It would infact further validate our belief that there is no merit in your allegations and hence you are not approaching the lawful grievance redressal system available to you and instead trying unwarranted tricks to put undue pressure on the company.
Regards
Kalparupa Datta |Chief Manager - Customer Care| Kotak Mahindra Old Mutual Life Insurance
Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097|1800 209 8800|(+9122) 6620 0500 F
Last edited by sanjay0; 04-19-2012 at 02:27 PM.
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