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HDFC Life: extremely poor and troblesome service
This is a discussion on HDFC Life: extremely poor and troblesome service within the Life Insurance forums, part of the Insurance category; I had taken an HDFC Life HDFC SL Crest, policy no.: 14547275 with premium of Rs.50,000.00, in September 2011 with ...
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About LinkBacks- 11-19-2011, 10:00 AM #1
Junior Member
- Join Date
- Oct 2011
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HDFC Life: extremely poor and troblesome service I had taken an HDFC Life HDFC SL Crest, policy no.: 14547275 with premium of Rs.50,000.00, in September 2011 with the recommendation of one of my friend who is working with HDFC Bank, I received the policy documents on 20 September 2011, and after reading the policy terms and conditions I did not like the Policy at all as there are better policies available in the market from Other Policy companies.
Hence, I requested the HDFC Life Vashi (Navi Mumbai) branch to cancel my policy and refund my money. As the policy is in free look in cancellation period, I am allowed to cancel the Policy. Branch accepted my request on 22-September 2011. And promised me that I will receive the refund within 15 days. After 15 days when I did not received neither my money nor any communication from HDFCL Life regarding my policy cancellation, I tried to enquire my policy advisor for the status. My policy advisor could not get any reliefs to me. I tried HDFC Life customer care and narrated my whole problem, the executive committed that my cheque is already dispatched and I would receive the same in couple of days’ time.
Again on non-receipt of my refund money, On 31-October 2011, I tried to contact the HDFC Life by e-mail on their e-mail id: service@hdfclife.com. I got a telephone call that the my cheque is already dispatched but due to the festive season the delivery is delayed, but I would receive it within 7 days time, same was confirmed to me by a return e-mail from Kiran (HDFC Life - Customer Service Officer) on 31-October 2011.
Still waiting for my money, on 14-November 2011, I again wrote an e-mail to service@hdfclife.com for expressing my troublesome situation and sheer frustration. I also called my policy advisor and asked him, If he can do something as felt, I’am being cheated by HDFC Life. I have two more Life Insurance Policies with HDFC Life and father also has policies from HDFC Life. I fear that, on asking the refund on cancelled policy, HDFC Life has given me tough time than on maturity of policy, how they would pay me my complete policy amount.
I would advise everybody here to be cautious before buying any product of HDFC Life.
Regards
Harinder Bhati
Cell: +91 9869629020
Landline: +91 022 27811102
- 11-21-2011, 03:57 PM #2
Junior Member
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- Oct 2011
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I got a call and my cheque # 953604, for Rs. 49,466.11 is handed to me. Hopefully the cheque gets cleared from HDFC Life. But, what ever may be the case / reasons I'm really happy that I got the cheque and never-ever will buy any product from HDFC Life in the future.
Thanks for your kind co-operation.
Regards
Harinder Bhati
- 04-01-2013, 11:08 PM #3Unregistered Guest Horrible service from HDFC Life
I resigned from HDFC Bank one year back. As a part of the salary package there was a super annuation which was to be subscribed.
Even after 1 year since I came out of the organisation, I am yet to receive the super annuation policy document, the sequence of events are
1. I had to apply for super annuation in the requisite form. The calculation and the plan took 2 months
2. Nobody from the company was in a position ( including people at HDFC Bank) to explain what this product was all about. Consistent follow up by mails and telephone with HDFC Bank HR yielded in getting through this hurdle. Of course my personal contacts helped me in deciding the option
3. Then they wanted my acceptance on the form....... The same was given. Then they said the nomination is not mentioned. Done........ Then they said the corpus calculation was wrong as I had opted for commutation. They sent the revised form. I signed and sent the sort copy. Commuted amount was credited. The policy doucment came with wrong amount of annuity mentioned. Again series of calls, mails and a threat to complain to Ombudsman..........but nothing helped this time. It is more than a month now and I am yet to the correct policy document.
Over and above this, a dumb telecaller calls me for a " Welcome call" and says if I am not happy with the product, I can cancell the same within the " Free look" period, little did he know that this dumb superannuation policy cannot be surrendered. How I wish, I was permitted to withdraw the money and close this issue. The best joke of the entire episode is that I get a paltry 4-5% return on the money invested.
Insurance companies are cheating public with the penions and superannuation plans........ The kind of returns we get on these plans is worse than the SB rate of interest given by banks.
I AM YET TO GET THE POLICY DOCUMENT......I am lodging an official complaint with the Ombudsman
Prasad
Bangalore
9663066033
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