Originally Posted by navneetnits

Dear Sir, I am existing customer of kotak life insurance but recently a new policy has been issued against my name without telling me. this new policy no. is 02343272. I have logged complaint on kotak's website also but i am not getting any response. there is a lady named monica who says she is kotak employee, her phone no. is 9999798768 gave me all wrong information regarding bonus pending against my old policy (running since last one year in kotak) & a guy named amit (phone no. 9717549104) who told me that you will have to deposit security deposit of rs. 4500 for the bonus to be paid against your kotak policy. Then suddenly few bond papers reached my home. I was completely unaware of new policy issue against my name. Kindly help me out. I have been following up but not getting response from any one in kotak. Even none of them (monica or amit) is responding to me & i got intimation that there is actually no bonus to be paid to me. -- Regards,Navneet Arya | 9718159639

Dear Mr Arya,

We have checked on the said case.

Based on the facts, regret inability to consider the policy for cancellation.

We would request you to continue with your policy.

In case of any future queries, please contact us on our customer service helpline number 1800-209-8800 (from any landline or mobile phone in India). You may also write to us at clientservicedesk@kotak.com

Regards, Kotak Support Team