Hi,

Myself Vikas Kumar. I took Life Insurance policy from Bharti Axa Life
Insurance ( Policy Number : 500 - 3952636). I cancelled my policy on 6th
August. According to policy documents, the policy amount should be refunded
within 15 days. But it has been more than 1 month, still the policy amount
has not been refunded. I have called Bhari Axa customer care 3 times, each &
every time, customer care executive told me that with in 7 working days you
will recevice the refund amount at my delivery address.

Please help me out.

Thanks in advance.

Warm Regards,
Vikas Kumar

I have send mail to Bharti Axa -
In September (09/09/2009) my ECS has dishonored due to insufficient fund, after that the same amount I have paind on 14th Sep 09 through online payment and I got confirmation on 16th Sep 09 from Bharti Axa stating that "Thank you for your premium payment of Rs.2000/-, towards policy 500-2594553 vai our online payment facility".

After paying the amount through Online, again It has represented on 19/09/2009, & I got BANK CHARGES FOR ECS RETURNED of Rs.221/-.

IF YOU PEOPLE ARE NOT HAVAING TRACK ON ONLINE PAYMENT, THEN WHY U PEOPLE ARE PROVIDING SUCH BAD FACILITY TO THE CUSTOMER. The same thing is happen for my Uncle aslo.

When I called to your Branch Sadashiv Nagar, they won't listen the customer problem, directly they'll ask to call CUSTOMER CARE. When you want a policy from customer you people will coordinate every time, up to opening the policy after that nobody will response when customer had a problem.

When I called the your Sadashiv Nagar brach nobody is ready to give a Email ID. This is the service what we are getting from Bhati Axa.

I reques you to kindly send a letter to the Bank to reverse the which is debited my account of Rs.221/-.

Looking forward your reply in this regard.

--
Regards
Santhosh
Ph: 93790173214 / 9008026151



I have received reply like this.

Dear Mr. Santhosh,

We regret the inconvenience caused to you.

With respect to your email below, we wish to inform you that the ECS files are sent for redebit if there is failure received in the first cycle, the redebit collection files for the month of September 09 were sent on 11/09/09 and has hit your account on 19/09/09 and the SMS for the same was sent to your registered mobile number.

Further, we regret to inform you we will not be able to pay the bounce charges levied by the bank.

Thank you for your patience and co-operation.

We value your association and hope to continue servicing your financial protection needs.

Regards,

Silton Rodricks
Bharti AXA Life Customer Care
6th Floor, Unit No 601& 602, Raheja Titanium, Off Western Express Highway, Goregaon (E), Mumbai -400063


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Now Bharti axa is not ready to pay my bank charages.

Please help regarding this.

Regards
Santhosh
Ph: 9379017324 / 9008026151

respected sir

i have taken a policy(500-1560019) from bharti axa in august 2008and bharti axa send me policy bond on 7th march 2009 after that i submt policy bond on 12th march 2009 in sriganganagar bharti axa branch(rajasthan)for cancellation,when this is a rule of irda the policy can be cancel with in 15 days after recieving of policy bond--then bharti axa even i have a another policy(500-1418267)taken in julu 2008 but bharti send me policy bond on 3th april 2009 and i have submit policy bond on 13 april 2009 for cancellation then why don't bharti cancel my policy (and plz check the date of recieving of policy bond)

regd
akhilesh mehta
09460485095

I had taken a policy with bharti axa life last year ie may 2009 In april this year I communicated to their agent
by letter that i wish to cancel my Ecs instead they could send someone to collect mycheque. That was the last
week of april. Finally after several calls and interaction they sent a representative from optimus global services and I issued a cheque for rs. 15000/- and the representative issued me a receipt on 13th may 2010.
Subsequently I was harrassed by phone calls for payment of the money. Even after I informed them over phone
and mail they continued it
in the first week of JUne they gave me an address in Gandhinagar, Adyar wherein I should deposit a fresh cheque as they had misplaced the previous one.

To my surprise I found that the agent had already vacated the premises
I mailed to customer care immediately and yet to get a response