Dear Sir / Madam
Please treat this letter as a formal complaint against Birla Sun Life Insurance Company, for not giving my surrender money on time & not taking my complaints seriously.
I want to draw your kind attention towards this issue that I have surrendered my Policy no. 001248952 on 9th Oct. 2010 at 11: 39 am in Birla Sunlife's Kamla Nagar Branch & they says me that I've received surrendered amount in 10 days but I dnt received so I call their customer care on 20th oct. & they says me tat they received my policy documents on 19th when I ask them that I surrendered on 9th she says me that mail that acknowledgement slip to them so i do so then I recvd call frm their back office on 24th October that they received my documents on 21th October & if I surrendered on 9th then I have to go to the branch & talk to BOE after that I go to the branch & their BOE talk with them & lodged my Complaint. Complaint No. is 018-916-127 they assured me that I've recvd my amount in 3-4 days but I dnt received till date.
I again call them many times after that but I've not received any satisfied reply from them they r just told me again & again that I've recvd my am in 2-3 days but I dnt know that these 2-3 days when will come. So pls guide me what should I do to get my hard earned money.

Sir I'll be very thankful to you if you take this matter & solve my problem because I need money urgently due to some family problems. I am sending that acknowledgement letter with date & time stamp pls. find attached with this mail.


Regards
Ravi Kumar
9818775750
Policy No. 001248952 Birla Sun Life
Complant No. 018-916-127 Dated : 24-10-2010