Hi,

This is to complain against Aviva Life Insurance. I had taken a loan from HDFC bank and had got this Insurance Policy from Aviva as part of the package. When I contacted them to give me some papers of the policy they informed me that they had given it to the bank as per the policy.

On enquiring from the bank, the bank officials told me they have no such records or any paper. At this point I decided to contact the Aviva people once again and they failed to give a satisfactory answer.

I then asked them to either refund my money or provide me with details about the policy so that I know how much am I being insured for and how much is the due amount and where is all the money going.

I then received a post from Aviva stating that since the policy had lapsed as I did not make the payment for the policy they are not bound to give any refund.

This is against the law, as they have taken my money without my consent and are now not only refusing to pay but are also not able to fulfill my requests of providing any documents of the policy.

They have give me a UIN number which is 122L001V02.

My Policy number is WLG1487719.

I want to file a case against them for not giving my money back in the name of a lapsed policy and failing to provide me with sufficient documents to confirm the presence of some policy under my name - Jagpat Lodha.

Thanks,

Jagpat Lodha