Dear Sir,

I, Rohit Trivedi want to lodge complaint against Metlife India Insurance co. Ltd in Consumer court.
I had taken Metlife ULIP plan in September 2007. My ULIP policy number is 00379039. I have been paying all my premium installments on time. I had paid my last premium installment of INR 75000 on 30th March 2010 and Payment was made through Pay order no 141949 dated 30-03-2010.
And it was handed over to Metlife Jaipur Branch FPC Mohit mehta on 31-03-2010. However, same was not credited to my policy till date. When I inquired with Metlife customer care, they informed me after sending them loads of reminder that they have not received the payment and my policy is lapsed due to non-payment of premium. Apparently, Metlife FPC Mohit Mehta had misplaced/lost the pay order handed over to him by my bank (Axis Bank) Employee Ms. Ankita Saikia as I am out of India. Since, I had paid my installment on time with amount already debited from my account on 30th March 2010 and it was metlife FPC Mohit Mehta’s fault for having pay order misplaced/lost, I told metlife that I can hand over a fresh pay order of INR 75000 after cancelling the old pay order but they should allocate me the no of shares in “multiplier Scheme” of ULIP plan basis my payment made on 30th March2010.
However, metlife is not responding to my query. In the meantime I have asked my bank (axis Bank) to cancel old pay order and hand over new pay order to metlife in order to reinstate the policy at the earliest.

I had also given them notice before filing consumer complaint on 30th June 2010.

Looking forward to your valuable advice.

Thanks&Regds,
Rohit Trivedi