Thread: Complaint against reliance life insuranceco. And his employee for mis using our money

Dear Sir,


My self Anil Rai and My policy no is 13915950..I have already pay all premiums before the due date and Relaince Insurance had debited the amount 1180 on behalf of ECS through my Account in SBI - 30067087685 on Sep 10 2009 without my knowledge.

Ater that i have complained in their Branches and even in Costomet Care Forum or in their Website but there is no Call or Response from their side..

They are just Harrasing me Kindly take some action so that I will be happy..
Please provide me the Justice as soon as possible.

Dear Sir,


My self Anil Rai and My policy no is 13915950..I have already pay all premiums before the due date and Relaince Insurance had debited the amount 1180 on behalf of ECS through my Account in SBI - 30067087685 on Sep 10 2009 without my knowledge.

Ater that i have complained in their Branches and even in Costomet Care Forum or in their Website but there is no Call or Response from their side.

They are just Harrasing me Kindly take some action so that I will be happy..
Please provide me the Justice as soon as possible. My contact no is 9212087959,9211217959

Dear Sir,

My self is Amandeep Arora residing at Panchkula(Haryana). I have 3 policies with Reliance life insurance on my mother account. Information is mentioned below regarding these policies.


Policy No. Client id Policy holder name Relationship Amount Frequency of Payment
11672566 767778 Smt Saroj Rani Mother 25000 Yearly
10409456 767743 Smt Saroj Rani Mother 3000 Quaterly
10962593 767778 Smt Saroj Rani Mother 10000 Yearly


Everything is going right but unfortunately policy no.10409456 getting lapsed due to negligency by reliance life insurance. .We had taken this policy on 8th December, 2006 and policy maturity date is 8th December, 2021.Last year in November month when i was visited to the Sector - 8 Chandigarh branch reliance life insurance alongwith my mother, we were shocked to know that policy is lapsed.This policy is lapsed due to 10,000 Rs on 18/09/2009 and 4,000 Rs on 28/02/2008 is deducted from my mother policy account without intimated to us . Employees over there told me that Rs 10,000 is deducted due to cheque bounce of Axis Bank.Then i tol them that my mother don"t have any kind of account in Axis bank then how it is possible that amount is paid in my mother policy account and after that amount is deducted. After that employees of Sector - 8 Chandigarh branch also told me that you just paid Rs 10,000 right now and the suspense amount is Rs 2,000 on that time so by this your policy is active. I also visited to Sector - 9 Panchkula of reliance life insurance for the same concern but employees over there not provide any satisfied answer to me.When i had inquired before this issue that Rs 10,000 and Rs 4,000 is not paid by us employees of reliance life insurance told me that this is the benefit of your respectable policy by our company. Why this guys was miscommited to me ?

Reliance is the trusted brand that"s why my mother taken 3 policies . Mentioned below is the amount concern which was deducted.

Date Amount paid Date Amount deducted Duration
10/9/2007 10,000 18/09/2009 10,000 After 2 years
25/01/2008 4,000 28/02/2008 4,000 After 1 month



Today we are living in Science technology and if these type of mistakes was occuring then who is the responsible for this Customer or Company. After 2 years reliance life insurance officials wake up and deducted the amount without intimated to us.Relaince life insurance Sect - 8 Chandigarh employess also agreed that this was the mistake of Branch - C from our end.

Right now i have to pay Rs 15,000 if i want to active this policy but from where i can manage this amount.My mother is a widow (govt. pensioner). My father was no more.I am working in a Pvt.Company Me and my mother is not in a position to arrange this mentioned above amount. As per reliance life insurance, Customer care executive told me that policy no. 10409456 is lapsed from 07/01/2009 but i have the written receipt no.WC0004111639 dated 22/04/2009 amount of Rs 2,0000 with company stamp that next renewal date is-- 08/09/2009. Then on which basis they provide me the receipt. 2 times they had deducted the amount without intiamted to us this is not called mistake.

I have the sufficient proof against the company that there is no fault from our side. My mother is mentally harrased from reliance life insurance company due to this policy.My mother had also marked the legal notice due to this problem in their registered and corporate office as well from our advocate and we also get the revert on behalf of legal notice from reliance life insurance that pay of Rs 13,000 if you want to active this policy.Sir,seriously right now we don"t have the such amount.This is the mistake from reliance life insurance . Sir, I had also marked the complaint on 18/01/2010 to rlife.customerservice@relianceada.com online and as well as to Insurance Ombudsman at ombchd@yahoo.co.in also but still i am waiting for the revert from both sides.Even i had also marked the mail to chairman of insurance obudsman of india at chairman@irda.gov.in also send the reminders for 2 times but there is no response coming from his side. Actually, i read in the newspaper about the powers and duties of Consumer court .So i have fully trust on you that as soon as possible i get the justice with your help.Please for god sake help me out

Its my humble requested to you with two folding hands that kindly help us to waived the amount of Rs 10,000 and Rs 4,000 for the same concern. We are ready to pay for the actuall amount.My mail id is -- amanpkl@gmail.com or you can call me at 9041175337 and 9872463279.I am sending you the complaint against Reliance life insurance on behalf of mother.

I shall be very thankfull to you.

With regards
Amandeep Arora
Son of Smt.Saroj Rani
#1699,Sector-15 Panchkula.