I wish to inform that I got to know when I have seen my credit card statement generated on 11th Dec., 2009, an amount of Rs.25000/- (Twenty Five Thousand Only) were debited. In this regard, I have contacted my Banker (Citibank).

The Citibank confirmed that the said amount has been debited for making payment to TATA AIG. When I objected for the same transaction then they have given me the temporary credit of Rs. 25,000/- and registered a compliant for investigation of the Transaction.

I have received a letter from Citibank on 8th Feb., 2010 in respect of investigation outcome along with TATA – AIG Application (Jeevan Lakshya) – Policy No.- U003556137 and copy of credit card. The Bank has confirmed that the transaction was valid in all respects.

Thereafter, I found that someone had applied for the said insurance policy in my name. All details were correctly filled in the application form of policy except my address and my profession. I have also tried to match the signature and found that the signatures were fake and not mine. The said Insurance policy was applied through SMC Broking (DSP0028) under agent code 494454.

I had also filed a written complaint to TATA AIG Dwarka Branch also on 12th Feb,2010 and they peoples assures me to resolve the same in six days but till now there is no revert from their side.

Hello,

We have gone through your case, as you mentioned that the TATA customer care people are fail failed to provide you with any solution then send a written notice to the CMD of TATA AIG via registered post, mention all the details in it and ask them for the refund, else you will drag them to the consumer forum.

Apart from this send a written complaint to your nearest police station.

Wait for the reply of TATA AIG and revert us back.

Visit: Notice before filing consumer complaint for notice reference.

Hope this may solve your problem.