We have gone through your complaint and suggest you to register your complaint with their customer care : Toll Free: 1 800 209 8888 , and send a written notice to the below mentioned address, mention all the details in it and ask them for the policy document within the mention time of 15-20 days else you will drag them to the Consumer Forum.
Address: Customer Support,
ICICI Lombard General Insurance Co.Ltd.
401-402, Interface Bldg; No. 11,
Link Road,Malad (West),
Mumbai - 400064
Visit : Notice before filing consumer complaint for notice reference.