Originally Posted by saeed

Hello sir,

I sayeed.shaik made a policy in TATA_AIG life insurance company. One their agent came to my house explained me about their policy that "this is pension policy and i will get 4500 to 5000 per month after completion of 10 years policy". I gave a cheque of 1000/- to initiate the policy. I cleared that my instalments will be through cheques only. He agreed for that condition. He took so many signs from me saying that formalities. After one month i got document. Since i am working person i couldn't make a time to read the total policy. After 2 weeks i found that the policy is not at all satisfying the agent words. Immediately i called the customer care explaining the same, i got negligence answer. After one week i got a confirmation call from the custmercare, i told her to cancel the policy. All this incidents were happened within the free look period only. Because of this reason i thought that policy might have cancelled.
I waited for 1 week then i put complaint mail on 7 th Jan stating the same problem and to cancel policy. immediately after two days i got message to make my account adequately fund for renewal of premium. I was shocked to hear that without my permission how these people able to access the ECS. I immediately i put the mail not to access the ECS. Even after my complaint they debited amount of 1000/- my account it means that they are enforcing me to continue the policy.

You can see the all the complaints below mails. I went to their main branch on 9th feb in life style regarding my cancellation no one is responded properly. Again they debited 1000/- from my account for the month of feb renewal. So Please do the needful things so that no other customer should suffer from this fraud policy.

Please suggest on the same. I hope you do the best in my favour.


From: Customercare [mailto:Customercare@TATA-AIG.com]
Sent: Tue 2/10/2009 12:00 PM
To: Saeed Shaik
Subject: RE: Policy No:U083124136(Reminder 4)




Dear Mr. Sir,



Re: Policy Number U083124136





We refer to your email dated January 7, 2009 regarding the above mentioned policy.



We thank you for bringing this matter to our notice and assure you that necessary action will be taken in this regard. We regret any inconvenience caused to you.



However, we regret to inform you that we are unable to accede to your request of refunding the premium paid by you against your policy, as the policy has past the 'Free-look' period. As per our records, the policy was dispatched on December 15, 2009 and the request to cancel the policy was received by us on January 7, 2009, 2008 beyond the 15 days free look period. We therefore would not be in a position to process the request.



We assure you that the provisions are in accordance with the IRDA regulations (Protection of Policyholders' Interests). The relevant portion is reproduced here for your ready reference....

"A policyholder has a period of 15 days from the date of receipt of the policy document to review the terms and conditions of the policy and where the insured disagrees to any of those terms or conditions, he has the option to return the policy stating the reasons for his objection, when he shall be entitled to a refund of the premium paid, subject only to a deduction of a proportionate risk premium for the period on cover and the expenses incurred by the insurer on medical examination of the proposer and stamp duty charges"

As desired by you we have deactivated the Electronic Clearing Services (ECS) from your policy. The policy is Inforce and paid upto February 11, 2009. We are in process of refunding the amount of Rs. 1000/- as the amount was erroneously debited from your account on January 11, 2009. We apologize for the inconvenience caused.

Also, the policy details are mentioned in the policy contract sent to you. We request you to refer the same for any further clarifications. However we request you to reconsider your decision of discontinuing the policy and continue paying premiums regularly to reap the benefits from the policy.



We value your relationship with us and look forward to your continued patronage.



In case of any further queries/clarifications, please feel free to contact our toll-free 24-Hour Help line at 1-800-119966 (for MTNL & BSNL users) or Email us at customercare@tata-aig.com.





Yours sincerely,

Vishal Narvekar

Tata-AIG Life Insurance Co Ltd






--------------------------------------------------------------------------------

From: Saeed Shaik [mailto:saeed.shaik@idolafori.com]
Sent: Monday, February 09, 2009 11:42 AM
To: Customercare
Cc: Rao, Shanker; WSM, Help; GMDIndia; Directmarketing, Hyderabad
Subject: FW: Policy No:U083124136(Reminder 4)



Hello,



As i given somanny comPlaints regarding my policy to cancel even though you people again raising the ECS debit in my account.Today i went to the hyderabd office with my document to cancel the policy i found no responsible person overthere. One week before only i got call from mumbia(manasa joshi) stating that they are going to cancel the policy and refund money.I don't understand what policy you are following to cancel the policy and cheating the customer.If this is to be continued i have to a take hasty decision on you people.



The agent who cheated me is Lakshmi prasana

The persons who all met for this cancallation:



Nizam at the somaiji guda branch

Ravi

shanker rao at the begumpet branch

The persons who called from the mumbia



Name starts with Manasa



To shanker:

Please take a scan of this and attach with the my document. which i have submitted today.







Regards,
saeed.shaik,




--------------------------------------------------------------------------------

From: Saeed Shaik
Sent: Wed 1/28/2009 1:56 PM
To: Customercare
Subject: RE: Policy No:U083124136(Reminder 3)

Dear sir,



I was ill for last one week so i couldn't make time to send the reminder. Still this complaint is not resolved. I said not to raise the debit in my account,eventhough you people debited 1000/- from my account. I got a call from the Mumbai branch that they are into the investigation though I explained clearly that I didn't opted for the EC you debited through EC only. If this is continued, I will be going to put case on you people in civil court. So please kindly response to this and refund the money to my account as soon as possible.



Regards,
saeed.shaik,




--------------------------------------------------------------------------------

From: Customercare [mailto:Customercare@TATA-AIG.com]
Sent: Sat 1/10/2009 12:45 PM
To: Saeed Shaik
Subject: RE: Policy No:U083124136

Dear Mr. Sayeed,



We refer to your email dated 8th January 2009.



With reference to your query, we would like to inform you that we are investigating into the matter and we will reply to shortly.


For any further assistance, please feel free to call us on our 24 hour, Toll Free Helpline 1-800-119966 (only for BSNL and MTNL numbers) or SMS "SERVICE" to 58888 to hear from us within 24 hours.


Yours sincerely,
Tata AIG Life - Customer Care Team
rpr



-----Original Message-----
From: Saeed Shaik [mailto:saeed.shaik@idolafori.com]
Sent: Wednesday, January 07, 2009 4:58 PM
To: WSM, Help
Cc: GMDIndia
Subject: Policy No:U083124136



Dear Sir/Madam,



I sayyad.shaik enrolled just 30 days back. Execute was sent by you people upon my phone call.He explained me about the pension plan stating that i would get the amount Rs around 4900 per month immediately after the completion of my policy (i.e 15 years). But i found no where it has mentioned in the document. Please don't raise the debit of premium from my account until my complaint is clarified. I don't want to continue with this policy and please refund the money back to my account as you mentioned. Please take this as high importance issue and do the needful things as soon as possible.



Regards,
saeed.shaik,

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Please do the needful things on the same