To
The Branch Manager LIC
Branch Code 951
Pune,

Sub: Misbehavior and Irresponsibility by your executives.

Hi,

In year 2010 ,I applied for housing loan. I was told by your executives that to have the loan from LIC, you must by a policy . I was in hurry so I could not check If this is actually the requirement for taking LOan. Any ways.. So this is how I was the given the policy # 957581620 . I bought the policy in 2010 and I got the papers/Hard copies in June 2012 (apprx 2 years) . the reason behind this small delay is, whenever I tried to reach your executive, either he was not available or was not carrying the copy. He told me how to check the premiums online and take the statement from there. So I started using online facility. Last month , due to personal reasons , I closed my HDFC bank account which I was using for ECS payment. I submitted the request for ECS update for both housing as well as policy . Housing loan dept updated the information and its smooth , but the Lazy LIC insurance dept , they did not update and ECS was bounced. I had to pay the extra charges for last month because of LIc's mistake. Now , its been a month and still the information is not updated. instead of getting confirmation from LIC, I called them to check If this is done this time. and the executive shown the very RUDE behavior and said that let it bounce this time as well and then come here again and pay it manually with the extra charges. My CIBIL ratings are being hit by this and also Bank account has gone in negative balance. They are not allowing to close it because its in negative because of Stupid ECS bounce reason and that too of not my mistake. And this is all happening because I was given the false information first(To buy the policy to have hoam loan) and now they all talking rude and
not updating the information. Please note that I will not pay any extra charges this time because I am not responsible for whatever happening this time.
If I did not get any resolution here, I will go to higher level .

Awaiting positive response.
yours faithfully ,
Abhishek

9764668288