All HP Team,

It is enough, we are going to consumer court because you people are not
taking any action for my 5550DN printer even not replying to mails.

Thanking You

Rgds
Anil Atri
Architects Bureau




From: "Anil Atri" <aatri@architectsbureau.com>
To: "Baweja, Kapil" <kapil.baweja@hp.com>; "Satyadev Singh"
Subject: Fw: <CASE:2603917183>


Dear Mr. Baweja,
What are the updates about 5550DN printer. I am waiting for your reply.

Thanking You
Anil Atri

From: "Anil Atri" <aatri@architectsbureau.com>
> To: "Baweja, Kapil" <kapil.baweja@hp.com>; "Satyadev Singh"
Subject: Re: <CASE:2603917183>

Dear Mr. Baweja,

We want to sample printout from other 5550DN Printer of our file for
matching the print color quality with our printer so please arrange a
same printer for print and revert back me when we will take the sample
printout.
It is not possible for us to rendering our all images with the pantone
chart while there are printing.

Thanking You
Rgds
Anil Atri
Architects Bureau


>> From: "Baweja, Kapil" <kapil.baweja@hp.com>
>> To: "Satyadev Singh" <SatyadevSingh@orientindia.net>

Hi Mr. Singh
As communicated earlier after observing the printer , there is no
hardware issue found with the Printer. Its only as per the print we have
to adjust colors if we want screen matching.
I have suggested two alternatives for the same:-

1. User can print the files as per the colors mention in the pantone
chart while printing.
2. Secondly user can opt third part tool , which is used to calibrate the
monitor screens as per the printer. For this you can contact Mr. Ish
Diwan at 9811704707 , he can guide you further for this. For the
reference Ratna Sagar ( 011-47038012 , Ms Monika) is a client who is
using this particular tool for color matching.
You can further Contact me at 9999258129 for any other clarification.
Thanks for your understanding.
Regards
Kapil Baweja

From: Satyadev Singh
To: Oncall North; Sharma, Sanjeev; Singh, Jitender Pal;
Subject: RE: <CASE:2603917183>
Hello HP Team,
Refer Printer case of Architect Bureau, your engineer Mr. Kapil Baweja
had visited the site today 31st Dec.08 and had inspected the printer. The
Customer Call Report is attached for your reference. As per HP report,
there is no hardware issue and all printer drivers and settings are ok.
HP report advises customer to use pantone chart for matching or else
customer should go for third party calibrate tool to calibrate their
systems as per printer.
Kapil - As per our discussions, kindly share the third party calibrated
tool available to calibrate clients systems as per the printer to get
accurate printing image. Kindly forward case study of similar problem
resolved through third party tool.

Regards,
Satyadev Singh

From: Oncall North [Oncall.North@hp.com]
Sent: Friday, December 26, 2008 4:53 PM
Hi Satyadev,
The call will be rescheduled on Monday as confirmed by you.
Hi Jitender,
As discussed,kindly get the call rescheduled on Monday 29- Dec-08 .

Thanks & Regards,
Neelufar,
HP India sales Pvt.Ltd.,

From: Satyadev Singh [mailto:SatyadevSingh@orientindia.net]
To: Oncall North; Sharma, Sanjeev; Singh, Jitender Pal
Subject: RE: <CASE:2603917183>

Hi Neelufar
Tomorrow is off day of client & kindly rescheduled visit of your engineer
on Monday 29 dec 08.
Regards,
Satyadev Singh


From: Oncall North [Oncall.North@hp.com]
To: Satyadev Singh; Sharma, Sanjeev; Singh, Jitender Pal
Hi Satyadev,
Kindly regret for the inconvinence caused.
As discussed, Hp Engineer Jitender(9873467604) is scheduled at the site
by tomorrow first half .

Hi Sanjeev/ Jitender,
Kindly keep Mr. Satyadev updated for the call scheduled at the site
tomorrow.

Thanks & Regards,
Neelufar,
HP India sales Pvt.Ltd.,

From: Satyadev Singh [mailto:SatyadevSingh@orientindia.net]
To: Oncall North; M, Saraswathi; Sundaram, T Kamachi
Dear All ,
Pls check below mail & advice me what to do next step. No one has given
us response yet.
Regards,
Satyadev Singh
From: Satyadev Singh

To: Satyadev Singh; in.ced@hp.com; banerjee.moyitreyee@hp.com


Hello Hp Team,
Enough is Enough ,still no reply.
We need to take legal action now.
Regards,
Satyadev Singh
Reach Me @ +91-9891645971,
Write Me @
"Start the day with a plan; Fill the day with performance, End the day
with a purpose's

From: Satyadev Singh
To: in.ced@hp.com


Hello Hp Team

The below mail shows about the poor services of HP. This is not at all
done, we are very much disappointed. There is too much delay in resolving
the issue.

Every time HP engineer visits the client, committment is made that the
issue will be resolve within 2 days and then he is gone, he never comes
back, we keep tracing him. This issue is going on since Aug' 08 and has
not been resolved till now. Does HP takes so much time in resolving the
issue?. Is this what HP takes pride in providing the service?
The customer will be moving to consumer court within 2-3 days if the
problem is not resolved and HP will be dragged too .

I have again logged the call. The new CASE ID-2604835039.
We request you to attend this call immediately and resolve the issue.

We look forward for your immediate action.
Regards,
Satyadev Singh
+91-9891645971
To: delhi cse; styadevsingh@orientindia.net; Ashish Jain

Dear, Satya,

As mention below our call still pending there is no solution from HP.
Last time my call attended on 25 nov 2008 by Mr. Devendra from HP and he
has committed to us to resolve this problem within two working days but
there is no response from a long period.
I am attaching all call reports given by ASP and Mr. Devendra.
I am highly requesting to HP to look into this matter & do needful.
Thanking You
Rgds
Anil Atri
Architects Bureau
Dear HP Team .
Reminder 3.
enough is enough. are you resolve my printer problem .Please tell me yes
or no.

With Best Regards,
Amit Singh
Senior Technical Executive
Cell: +91-99119-61667
Orient Technologies Pvt. Ltd
B - 183, Second Floor, Okhla Phase I, New Delhi - 110020, India.
TEL: +91-11-41408313/14/15/16, Fax: +91-11-41408317 ,
Email.:

End to End Solutions Provider :: IT Mall - IT / Network / Storage /
Security Solutions / Disaster Recovery Solutions / 64bit Itanium Servers
(HP/IBM) / IT Infrastructure / VMWare / CITRIX / Server Consolidation /
Data Center Management and Optimization / IT related (FM / 24X7 / 365
days)
From: delhi cse
Sent: Wednesday, November 19, 2008 2:58 PM

aatri@architectsbureau.com<mailto:aa...ts bureau.com>; Neha
Kanodia

Hello HP Team
This mail is regarding printer problem model 5550DN at Delhi.
Model:5550DN
Serial Number = JPSJ84F002
Product : Q3715A
Problem: poor quality printing.
CUSTOEMR: Architects bureau
Delhi

Customer logged the call on 21st August-2008 (case ID =
2602614079) for poor quality printing. HP service provider (R.T. out
source - Delhi) attended the call and told to customer that replace the
cartridge then your problem will solve.
After replacement of new cartridge, the problem remain same.
Then again customer logged the call (case ID = 2603094465), call assigned
to Zest W.R.T.. Engineer attended the call and close the call without
doing any thing.
After waiting a long period, customer re log the call for
same problem (Case ID = 2603917183). Call assigned to Zest WRT. Still no
one has attended the call and customer is on fire and will go to consumer
court for this problem.
We are requesting to HP higher authority to take this matter seriously
and give permanent solution to customer, so the faith on HP remain good.
Since last three weeks we are in touch with local ASP, but there is no
any reply from them. Even they don't give reply to customer and not
picking phones calls. This type of service we don't expect from HP.
Customer threaten me if today not resolve issue then file
compliant in consumer court. We are highly requesting to HP to look into
this matter ASAP.


With Best Regards,
Amit Singh
Senior Technical Executive
Cell: +91-99119-61667
Orient Technologies Pvt. Ltd
B - 183, Second Floor, Okhla Phase I, New Delhi - 110020, India.