Dated:22/01/2012

I bought Dell Laptop last year in March ( SERVICE TAG:-9X5H8BS-it is still in guarantee period). As I am working in Romania and the Laptop is with my family in india, we are using laptop to talk on Skype. I had purchased a high configuration laptop (i7) inbuilt with skype software but whenever we are talking on it it CPU uses going to 100% and it stop workling, sound cracking/hanging/ automatically off etc.(personaly I am using HP laptop but I have not a single propblem since last 18 months) Even same problem during video songs and games. we contacted customer care they have changed its hard disc in november 2011 still problem not solved. They are saying, we are using wrong games, skype version is not correct ,using unfamiliar sites etc. They are only talking on phone and trying to solve the problem on phone. Now they are telling that it is not hardware problem so they canot replace laptop. They also re-installed the operating system thru instruction on phone. As we r in baramati and service center is far away in pune my family cannot go to service center. I am requesting them since long time to send their service engineer to collect laptop and solve problem or To Replace the laptop with new. I have sent at least 15 mails and reminders to them but they are not responding mail, only calling to my family and passing time to solve on phone every time. They are passing time to consume the guarantee period. Now only one month is left for guarantee and I want to replace my laptop as me and my family has been puzzled by facing problem since last six months as it is advance version and costly. Pl advice me how I will get replaced the faulty laptop. Moreover we r puzzled.

Pl advice me how to replace the laptop in guarantee period.

Thanks and regards,

B N Mishra
0040-734118003[/QUOTE]