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Submit Complaint..Dear Sir,
Regret the inconvenience caused. Sony is always there to help its customers. Please share your complaint no. with us, we will need this information to assist you further.
Regards,
Sony India Team
This is a discussion on New sony vaio laptop - ignorant customer service within the Laptop forums, part of the Computer Hardware category; This is with reference to the issue I have with the Sony Vaio Laptop Model No. “VPCEG25EN/W” . I have ...
Junior Member
New sony vaio laptop - ignorant customer service This is with reference to the issue I have with the Sony Vaio Laptop Model No. “VPCEG25EN/W” . I have purchased this Laptop JAN 2012 from CROMA Bangalore, Koramangala . From day one onwards, I have been facing a lot of issues with this particular laptop. The issues being:
1. CPU fan is making a lot of noise - The sound increases with time and becomes very irritating.
2. A blue Screen occurs frequently
I visited the Sony Authorized service centre at ( R.L Properties $ Investments #606, 80 Feet Road, Koramangala, Bangalore on 7th-jan-2012 and one of the service center executives checked and confirmed the aforementioned issues.
Note: While checking the laptop, the executive observed the appearance of the blue screen twice and issued a new Job sheet number WS101158112010700061.
This is highly unlikely expected from SONY LAPTOPS and is my worst experience with a SONY PRODUCT. I never expected this from an established brand like SONY
The service center returned my laptop the same evening and did nothing to reduce the CPU fan sound rather formatted my system completely which shows how unskilled they are at handling complaints as this being a hardware issue did not require a software formatting. On being questioned about this they behaved very rudely and turn down our request to repair the fan which was still making a lot of noise at that moment.
Also, within a days time my system performance (bcz of cpu cooling fan problem) went down. immediately i registered a complaint with SONY through phone and email at Sonyindia.care@ap.sony.com and servicehead@ap.sony.com. I did not get any response except the auto response email despite. I have sent many emails to SONY but it seems to have fallen on deaf ears. Now, I want a complete replacement of this faulty and defective piece at the earliest possible.
Kindly Advice how to resolve this problem
Regards,
Pravat
Senior Member
Dear Sir,
Regret the inconvenience caused. Sony is always there to help its customers. Please share your complaint no. with us, we will need this information to assist you further.
Regards,
Sony India Team
Junior Member
Its been 2 yrs I have been using Vaio (VPCEB1AGG). Its touchpad scroll has suddenly stopped working. Please give a solution.
Junior Member
Hi,
My complaint number registered against Sony is "009-188-534". Hope my issue will be taken care of and either the CPU FAN or the LAPTOP would be replaced completely.
Regards,
Pravat
Senior Member
Reply from Sony India @pravatrp -Originally Posted by pravatrp
We have noted your concerns and your complaint no. as well. Someone from our team shall get in touch with you soon. For further communication on this issue, we request you to call our official toll-free helpline at 1800-103-7799 or write to us at sonyindia.care@ap.sony.com
Regards,
Sony India Team
Senior Member
Reply from Sony India @Devyani -
Dear Madam,
Have you reported this concern to our VAIO service team at our official toll-free helpline at 1800-103-7799 If yes, please share your complaint no. with us, we will need this information to assist you further.
Regards,
Sony India Team
Junior Member
I have sent lot of email to sonyindia.care@ap.sony.com, if u want, you can check your database , i hope you guys are well trained enough how to check the email and reply the same but as of now no replay from Sony why ??? ,, if you guys not able to solve my issue direct tel me here or email me clearly how to solve so that i can took the printout as a proof before consulting any service center . dont tel me call to 1800-103-7799 every time to listing bla..bla .bla .....answer from sony executive. what i want, come to the point and answer me.
Junior Member
I had taken my sony vaio on last april. The display and bluetooth of my lap is not working correctly. I produced my lap 2 times to sony centre @ edappily, Ernakulam. But the problem still occurs. What should i do? Please reply me soon
Senior Member
Reply from Sony India @pravatrp -
Dear Sir,
Like we mentioned earlier as well, we have noted your concerns and your complaint no. Someone from our team shall contact you soon to assist you with your concerns.
@Tittu EldhoMathew
We would like to check on your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID as well. We will need these details to assist you further.
Regards,
Sony India Team
Junior Member
Hi EldhoMathew,
My complaint number registered against Sony is "9188534".
contact no: 8105899008
Email : pravatrp@gmail.com
Regards,
Pravat
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