Hi Guys ,

I am Sippan Srikumar Rout I bought a dell laptop model 15 R (N5010)
Service Tag : B 9 T Z 7 B S , its a i5 comp with 4GB ram and 1GB graphic dedicated but the misery is that its a DELL. The computer worked fine before it showed multiple problem beginning with the computer over heating , then its exhaust fan making loud noise , then computer shutting down itself while HD GAMES for no more than 20 mins and at last it started conducting electricity ( electric shocks ). So finally I call the technical support and they ask me to try different electric power point. I tried to let them know that I was getting electric shock not only in my house but also in my college and at another house at a different city when it did the same and that I have had an electrician checked my house. Even after listening to all that the insisted on trying it once again and they promised a call back. The next day when I tried to work on the computer as advised by the experts and that's when I got another electric shock and accidentally the computer fell from the desk and the LCD broke and now the computer doesn't even turn on thanks to DELL. So I call them once again as I have COMPLETE CARE that takes care of accidental damage and all I get is CALL BACK PROMISE once again. Please advise me guys how I can sue DELL giving me a computer that conducts electricity and despite of the fact when they get to know that they ask customer to work on it putting their own safety at risk and not simply replacing the computer.