Dear Sir/Madam,

I have got a new laptop online from dell 50 days before ,,,and it started to give problems,,(Monitor,cd drive,sound card),when I called the technical support they said the motherboard and LCD needs to be replaced..When I asked for replacement of new laptop they said its not possible..

When I spoke to the higher manger and this was the response I received..

Dear Mr. Chander ,
If you want to take legal advise it is you discretion ,we respect your decision. As mentioned in my earlier email ,a swap or refund is not possible right now.

Thanks and Regards
Sukanya Mitra
Customer Relations Manager,
Dell Inc.

They were so rude even on phone,,,pathetic service………..

service tag 5YPK2S1.

Regards
Roopa Ravi