MY HP NOTE BOOK HANGING ISSUE IS NOT ABLE TO SOLVE BY THE HP SERVICE CENTRE FOR THE LAST 3 MONTHS , AND NO HELP FROM THE CORPORATE OFFICE EVEN REPORTED THE ISSUE. WHERE TO REPOTE TO GET THE ISSUE SOLVED.







Dear Mr. Gopal



Thanx for sharing your concern with us. As I have already informed you service center is working with the technical expert team and I will ask them to inform you on the progress.

Regret for the inconvenience caused to you.



Thanking you and assuring of our best support at all times.



Best regards,



Rupam Halder

India Customer Relations Case Manager

TS Complex Problem Resolution & Quality

Hewlett-Packard India

Email : rupam.halder@hp.com







From: jena gopal [mailto:gopal_jena@yahoo.com]
Sent: Thursday, November 24, 2011 6:38 PM
To: Halder, Rupam
Cc: APJ ACTIVE MAIL; HP-CUSTOMER EXPERIENCE INDIA; HP-CUSTOMER EXPERIENCE INDIA
Subject: Fw: RE: Notebook hanging issue



Dear Mr.Rupam ,



What happend to my Nootbook,I am getting the problem regularly.weather it is repairable or not let me know.If it is not possible with you pl let me give the mail ID of some ones who can slove my issue.


I experianced very very bad service form the leading brand HP which I never expect.



If you are helpless let me know , I will take legal help to get my thing sloved, this is the only option left with me.



Expecting a mail reply from you in next 24 hours.



Regards



J.gopal Krishna
--- On Fri, 18/11/11, jena gopal <gopal_jena@yahoo.com> wrote:


From: jena gopal <gopal_jena@yahoo.com>
Subject: RE: Notebook hanging issue
To: "Rupam Halder" <rupam.halder@hp.com>
Date: Friday, 18 November, 2011, 4:11 PM

Dear Mr.Rupam,



Today I shown the hanging issue to the service centre engineer when it was in hanging position. They took some system lock information and hand over the unit to me and told me to use and they will inform me the status on manday.



I think the information which they collected is enough to take a wright decession weather it is sloved or not.Now you take a wise decession and close the issue for ever, if not possible then also let me know.



Regards



J.Gopal Krishna

"Malathi" <malathi@mahaelectronics.com>


--- On Thu, 3/11/11, jena gopal <gopal_jena@yahoo.com> wrote:


From: jena gopal <gopal_jena@yahoo.com>
Subject: RE: Notebook hanging issue
To: "Malathi" <malathi@mahaelectronics.com>
Cc: "'Rupam Halder'" <rupam.halder@hp.com>, "'HP-CUSTOMER EXPERIENCE INDIA'" <india.customercare@hp.com>, "'HP Support'" <APJ_ACTIVE_MAIL@hp.com>, in.ced@hp.com
Date: Thursday, 3 November, 2011, 6:08 PM

Dear Malathi,



How it is possible, it shows your inefficency . The sandby unit which provide by you is working fine, there is no problem at all, I am working my regular work on the unit.





If you really want to slove the issue , send your engineer to my office with my unit and I will show you the hanging issue, beacuse you are having on site service for note books. if not commit your inefficency and reply me the same.



Dear Mr.Rupam,



Your involvement also not sloved my issue, I think this the inefficency of this service centre, let me know if any other service centre I can approch.if are you also help less pl let me know I will find some other way to slove my issues.





Regards



Gopal krishna






--- On Thu, 3/11/11, Malathi <malathi@mahaelectronics.com> wrote:


From: Malathi <malathi@mahaelectronics.com>
Subject: RE: Notebook hanging issue
To: "'jena gopal'" <gopal_jena@yahoo.com>
Cc: "'Rupam Halder'" <rupam.halder@hp.com>, "'HP-CUSTOMER EXPERIENCE INDIA'" <india.customercare@hp.com>, "'HP Support'" <APJ_ACTIVE_MAIL@hp.com>, in.ced@hp.com
Date: Thursday, 3 November, 2011, 1:05 PM

Dear Gopal,



As discussed till the time we didn’t find any hanging issue.



As discussed earlier If it is possible please reach service centre to show the reported issue so that we can resolve the issue without any delay



Reg post-warranty already registered and as informed you reg document takes around 20 days time period, so within a week period you are going to receive the document



Regards,

Malathi.R

Manager-Bench operations

Telephone +91-40-30645904





From: jena gopal [mailto:gopal_jena@yahoo.com]
Sent: 03 November 2011 12:55
To: malathi@mahaelectronics.com
Cc: Rupam Halder; HP-CUSTOMER EXPERIENCE INDIA; HP Support; in.ced@hp.com
Subject: Re: Notebook hanging issue



Pl update the status of my Note book and AMC.



Regards



Gopal Krishna

--- On Sat, 29/10/11, jena gopal <gopal_jena@yahoo.com> wrote:


From: jena gopal <gopal_jena@yahoo.com>
Subject: Re: Notebook hanging issue
To: "Malathi" <malathi@mahaelectronics.com>
Date: Saturday, 29 October, 2011, 5:15 PM



As per your instructions today I handed ovre my note book DV-4 to Mr.kamal at my office,do the needful and hand over the same as soon as possible, and let me know my AMC status also for which I paid the amount on 11/10/2011.



regards



Gopal





From: Malathi <malathi@mahaelectronics.com>
To: 'jena gopal' <gopal_jena@yahoo.com>
Cc: fdtl.hyd@mahaelectronics.com; 'Md. Akram' <nbrtb.hyd@mahaelectronics.com>
Sent: Friday, 28 October 2011 5:52 PM
Subject: RE: Notebook hanging issue

Dear Gopal Krishna,



May be I am with customer, team is informed the message then only I calld you on 27th but you are not lift the phone.



Any way as per our today discussion I am trying to provide the stand by notebook to for diagnosing your notebook in service centre .Because till the time even single time also reported issue is not occur in service centre.



I will get back you tomorrow EOD

Regards,

Malathi.R

Manager-Bench operations



Telephone +91-40-30645904

Email: malathi@mahaelectronics.com



From: jena gopal [mailto:gopal_jena@yahoo.com]
Sent: 28 October 2011 17:46
To: Malathi
Subject: RE: Notebook hanging issue



Dear Madam



I called your land line so many times but always your people told that you are busy with some customer and will call back soon. but no phone call from you.



Regards



Gopal

--- On Thu, 27/10/11, Malathi <malathi@mahaelectronics.com> wrote:


From: Malathi <malathi@mahaelectronics.com>
Subject: RE: Notebook hanging issue
To: "'jena gopal'" <gopal_jena@yahoo.com>
Date: Thursday, 27 October, 2011, 2:30 PM

Dear Gopala Krishna,



I am trying to contact you on your mobile but not lifting .Please call me on 04030645904 to discuss the below issue



Regards,

Malathi.R

Manager-Bench operations



Telephone +91-40-30645904

Email: malathi@mahaelectronics.com



From: jena gopal [mailto:gopal_jena@yahoo.com]
Sent: 25 October 2011 12:07
To: RupamHalder
Cc: malathi@mahaelectronics.com; HP-CUSTOMER EXPERIENCE INDIA; HP Support
Subject: RE: Notebook hanging issue



Dear Mr.Rupam,



I hand over the unit to the service centre on 20 th and took delivery on 23rd, this time they replaced the system board. Again the asme problem I am getting.This is the 5 th time I given my system for the same problem, but not repairable by your authorised service centre.



This time I do not want to give it to the service centre fot repair, I want replacement of the unit, if it is possible by you pl confirm, if not I will take some legal help to slove my problem.



Before expire of my warrenty I took AMC also.



Pl reply me with in 72 hours, if not I will take legal help.



Regards



J.Gopal Krishna

--- On Mon, 17/10/11, jena gopal <gopal_jena@yahoo.com> wrote:


From: jena gopal <gopal_jena@yahoo.com>
Subject: RE: Notebook hanging issue
To: "RupamHalder" <rupam.halder@hp.com>
Cc: malathi@mahaelectronics.com
Date: Monday, 17 October, 2011, 5:10 PM

Dear Mr.Rupam,



Again the same problem is occuring, and I informed to the service centre Maha Electronics on on 15/10/2011 and 17/10/2011, kindly look into the matter seriously and do some permanent solution, if not possible to repair better to replace the unit.