my laptop is compaq c 621 (cnu0465wdq)purchased dated 24.07.11

Dear sir

i have purchase laptop not working 3 month

dear sir/madem
i have request that i have purchage a h.p 630 laptop on 24-10-2011 . but after some time still i got a some problem with wifi and bluetooth. the searial no. is 4CB1291CHM. and i also extend my laptop warrenty.
so please repair my laptop. as soon as.

1. On 15th Sept 2011 I had purchased the HP Netbook Model No- DM1-3014 from Croma Mega Store
& had also paid to Croma for further 2 years extended Warranty in addition to One year Warranty.
Attached please find the copy of invoice as well as the copy of Warranty Card

2. On 12th December suddenly the display on the screen went off & nothing was visible.
On 16th December I sent the Netbook with my office boy to the Store mentioned above where
Gate Pass NO.1909 was issued in exchange of the Netbook
Attached please find the copy of Gatepass saying display problem & also saying totally physically damaged.
I do not understand how & why they can say this as physically damaged without any scratch on the screen

3. On 20th Dec I received any invoice from Simtech Computronics Pvt. Ltd. amouting Rs.9376
for the replacement of screen mentioned above. I inquired with Croma as well as with Simtech about these
charges because as per my knowledge & as informed by the salesman while selling this Netbook
the Screen is covered in Warranty. But according to them any physical damage is not covered in this warranty.
Whereas there is absolutely NO PHYSICAL damage to the NETBOOK .
Infact being only 2 months old there is not even a scratch on the same.
Attached please find the copy of invoice received from Simtech Computers

4. After too much of discussion with Simtech they finally agreed to offer some discount as
mentioned in attached revised invoice dtd 26th December amounting Rs.7522
But I have informed them as well as to Croma that I see no fault of mine & this should be covered in Warranty
Attached please find the copies of Correspondence I had with Simtech as well as with Croma

5. I have now called back the said Netbook without the display working

6. I would like the screen to be repaired or replaced same as new or get a replacement asap.
I also want to have a compensation claim of Rs.5500 for the time & energy spent on above

Please let me know if any more details are required

Looking forward to your kind help & support

B.Regards,
RAJESH JAIN
022 23812229 / 09323112229

Kindly have look at mails which are self explanitery

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Reg keyboard
8 messages

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Hi, Further to our telecom discussion ,please arrange keyboard for the hp laptop . Model probook 4420s. Serial no : CNF0281MV5 Please confirm me the avalibility of same and i will come to your office on next day itself. Kindly mail send me your office addres . Thanks & regards praveen kumar Sent from my Nokia phone

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Dear Sir, Please find the price for key board 1700 and you can collect the k/b on Monday or Tuesday. We will inform you after getting the k/b. Our Office address: Vertex Techno Solutions (B) Pvt. Ltd. Cherupushpam Lane 2nd Cross Road, Kadavanthra, Cochin-682020 Regards Sreeja [Quoted text hidden]

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Hi Sreeja, Thanks for your promt reply. I will try to come down there on monday or tuesday itself. Thanks & regards Praveen Sent from my Nokia phone [Quoted text hidden]

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Hi, I called your office twice but first somebody took the call and then disconnected,second time no body took the call ,could you please confirm can i come down your office tomrrow in regards of keyboard as promised me earlier mail. Thanks & regards Praveen [Quoted text hidden]

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Kind attn: Managing director M/s.Vertex Hi, Request you to kindly go through the mails below. I visited your cochin office today in regards of service of my HP laptop .But I had a miserable and worst experience from your employees. Before writing to HP I want to have a justification in this regards from your side. After repeated confirmation only I visited your premises in regards of availability of keyboard (telecom cofirmation was taken from your employee that keyboard is available in the morning after three consiquitive calls ) and well informed that I will be in your office at 2 pm today ,even then they made to wait 1 hr for service engineer as informed that he was unavailable and then informed that particular keyboard is not available. There few questions what I want an answer from you. 1) Do you have any respect to the customer and his time and commitment given to him? 2) Your employee has send me quotation and availability confirmation and then when suddenly today they told me that there are different keyboard connector model for HP laptop probook 4420s keyboard (out of which they confirmed in the morning that two models is available but informed this one is third model) is it correct? 3) If yes how come the confirmed me the pricing and availability by mail without proper checking? 4) When I left I asked them to write reply to my earlier mail, how much time did I have to wait for it? I expect some courtesy from your end and reply. Thanks & Regards Praveen Kumar PB 9605677773 [Quoted text hidden]

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Hi Praveen, Deeply regret the inconvenience caused to you from our side. I shall look into the matter and do the needful. We Thank you for bringing up the matter to us so that we can take remedial measures and give better service to our valued customers. Regards, Sunil Kesavan Vertex From: praveen Kumar <gaskar@gmail.com> Date: Tue, 27 Dec 2011 22:36:10 +0530 To: <info@teamvertex.com> Cc: <cochinsupport@teamvertex.com>; <helpdesk@teamvertex.com>; <support@teamvertex.com>; <sunil@teamvertex.com> Subject: Fwd: Reg keyboard [Quoted text hidden]

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Dear Mr.Sunil, Its almost one week ,i did nt heard anythink for needful reply. Now what i can do is for my satifiction is write letter to HP and update about your value added service to other social network sites. praveen [Quoted text hidden]

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