Hello,

Kindly post your complaint in detailed manner with your permanent address and a valid email ID, this will help us to understand the exact problem you are facing.

Hello Admin,

My name : Yogeshkumar Tanna
Mob. No. : +91 9886059574
E-Mail : yogi_tanna@yahoo.com
Location : Bangalore
Occupation : Student of Administrative Management College, Bangalore-83.

I'm having one HCL Leaptop - LX INDIFINITI POWERLITE 9200GM
Serial No. : 1083A1290847

Its warranty has been expired in Feb.2009. Then I used it for 3-4 months without warranty as i was not aware of extending its warranty.
Then I thought that I should extend its warranty. so I applied for extension of its warranty but they did it as COMPREHENSIVE AMC for 1 year by saying that they have upgraded its warranty for Rs. 6618 with 10.3% tax.

You please view the "AMC.TXT" file attached with the previous thread for the Terms & Conditions of the AMC.
They clearly specify that it include comprehensive AMC for all H/Ws and OS.

Now, after upgrading to COMPREHENSIVE AMC for 1 year, a charging pcb, which is directly connected to motherboard, had burnt becoz of very low quality motherboard. so i can't charge the battery and i can use my laptop on batteries by exchanging with the other battery of my friend.

So, i contacted to HCL authorities and explained my problem 2 them.
They say that u need 2 change the motherboard and also that i've 2 pay for the motherboard which costs Rs. 12,500.

Then after a series of contacts they said that as the PCB of Motherboard is burnt and also they can't repair its PCB it doesn't come under warranty. And if it had not burnt then they would have replaced the motherboard without any cost.
they say that if any other devices like HDD, RAM, CD Drive were not working then they would have replaced it or repaird it.
Now they say that they can do some deduction in price of m/b. and that now they will charge only Rs. 7,500 instead of Rs. 12,500 for the new motherboard.
I don't understand, is the life of a motherboard one year only?
Generally warranty of a motherboard is 3 years..

As I've already upgraded its AMC, isn't that their duty to replace it without charging anything from me?
If it's not like that then what is the need of AMC. If i pay Rs. 7500 more then the AMC for 1 year costs me Rs. 15,000 nearly. Better i would have bought a new laptop instead of that.

So, this is my problem.
but it's not my problem only. There are atleast 50 of my friends who are facing the same problem with their HCL leaptop's burnt PCB of m/b as they have also the same type of leaptops. but the difference is that they have not upgraded their warranty & i did.

So, suggest me what should I do?
Should I pay them the amount for m/b? or should i complain against them?

Thankin you,
reply me soon,
YOGi...

Dear Sir,

Before paying for the services, pls. send a complaint letter to the Head Office of the HCL Co. Keep a copy of that written complaint and wait for the response for maximum 15 days. In the mean time pls. verify the condition of mother board from another authorised service centre.

Dear Sir,

I am having a Problem related HCL laptop service.

I bought a HCl Laptop on 25/07/2008 with two year warranty, Now I am facing a
problem in charging I have got it serviced 4 times at Agra service center, Gurgaon
Service center and two times at New delhi(Green Park0 service center but still I am
facing a same problem. It takes 6-7 hour for charging.

Main thing is that when I go to New delhi (Green Park)service center they take my
laptop an call me after 2 or three days that you can collect your laptop and when I
receive my laptop I have to sign there because charging problem I can not chek there
because it takes minimum 2 hours (If it is serviced properly)
Service Detail:




Job Card No.

Service center

Date

Status of Result According to Service Center

Status of Result According to me


Not given on job card

Service plaza
T-6 3rd floor maruti plaza sanjay palace Agra,
Contact No:0562-2528691-2

26/12/08

Solved

Not Solved


Not given on job card

Same as Above

13/08/09

Solved

Not Solved


1501005546

Green-park ext. new Delhi
Contact No.:01146049816

25/08/09

Solved

Not Solved


1501004342

Green-park ext. new delhi
Contact No: 01146049816

26/08/09

Solved

Not Solved

Warranty Card Detail:
Name: Sunil Kumar
Address: 12/112 Shek Bulaki Tajganj Agra-282001
Date of delivery: 25/07/08
Date of Installation: 25/07/08
Machine Detail: 2GB/160 GB/DVD RW
Machine Sr. No.: 6084AX515141
Product Code: AX0P2826
Product Desc.: HCL NOTEBOOK P28 PDC
Warranty: Warranty: 24 month from date of
installation or 25 months from date of delivery
whichever is earlier

Now I have tired so please help me out I am a customer with HCL last 10 year so I am
informing you other wise I will take a serious action on it.

Thanking you.

With Regards,
Sunil Kumar
9811974161,9555237387
__________________________________________________ _______________

Dear Mr. Kumar,

Have you sent any complaint letter to the Head Office of the Co. so far? If not then please sent a written complaint to the Managing Director of the Co. at their head office address.

Hello Moderator,
As u said i had sent e-mails to the General Manager of HCL and also at HCL Head Office Delhi after yr advise. Then the HCL bangalore talked 2 me on my cell phone and told about the condition of my laptop and also about the terms & conditions of Comprehensive AMC for my laptop. They say that the charging PCB of motherboard is burnt bcoz of some reason and so motherboard doesn't come under warranty/AMC. for yr reference i'm mailing u a copy of the AMC Letter which specifies its terms & conditions. u plz. check that out and tell me whether they can charge me anything from me for repairing/replacing motherboard(which is a Hardware) or not.

Thanking u.
YOGi.

Terms & Conditions

1. Support Covers Comprehensive AMC for Hardwares and OS on all HCL working days
from 9 AM to 6 PM.

2. This support does not covers LCD panel, power adaptor, battery and damages due to
mishandling, rat discharge and power fluctuation

Dear Sir,

According to Company's Terms and Conditions for warranty, we'll have to pay for the repairs. Now, if according to you the laptop is having such fault then you have to got for the paid services. Pls. inform us soon if you have any other doubts related to the fault with the laptop.

Hello Admin,
Hello Moderator,

My problem is solved as i've cancelled my AMC. Now needn't worry about anything now..

So, Thanks a lot for yr support.
U can delete these conversations as it's not needed now.

Thanking u.

Regards
..YOGi..