Originally Posted by mohitsingh3112@rediffmail

Hello ,

Please tell me that how can i sue HP.

Mohit Singh
09021228703

It's easy. I just sued HP for what sounds like the exact same problem: broken screen and poor customer service. I'm a 19 year old college student so if I could sue the giant, anyone can. I even got in the news for it. google search Kevin I Wick vs HP to read about it.

First of all, make sure you have proof that you tried everything within reason to either have HP fix your computer or refund your purchase.

Second, look up your local laws. In California, you can sue someone for up to twice your purchase price for lemons under the Lemon Law. Calculate how much they owe you for the computer & for all parts/time you spent trying to fix it.

Next, go to your local Small Claims Court and file suit against Hewlett Packard. This is their US Headquarters business address: 3000 Hanover St. Palo Alto, CA 94304-1185.

You'll then have to serve them the papers the court gives you. Serving is the process of telling HP when and where they will have to appear in court. You will either have to have a professional server do this or someone who is unrelated to the case. YOU MAY NOT SERVE SOMEONE YOURSELF. I believe it can also be done by mail if you live far away from an HP office.

After you get an HP representative to sign the papers, you must return the papers to the court to finalize the court date.

Lastly, prepare your case and go to court on your court day. Preparation includes knowing what you are going to say and having proof ready to show the judge that HP had not been able to refund or replace the laptop and that their refusal has costed you valuable time and productivity.

Note: Most likely, if you follow these steps, HP will not send someone to represent them in court (depending on where you live). They sent someone for me because I live a few cities away from their Headquarters. If they do not send anyone, you win by default.

Note: HP will likely contact you after they receive word that you are suing them, offering a full refund. I would advise against taking the refund as they are likely offering it because they know they will lose in court, especially if you are suing for double your purchase price like I did.

MOST IMPORTANT STEP: After you win, tell everyone you know not to buy HP and tell everyone on the internet who is having similar problems how you got your resolution. Large corporations cannot be allowed to walk all over the consumers who trusted them.

Hi,

I had bought a new HP Laptop and within 8-10 months from the buy , it started showing problem. I have paid for an extended 3 year warrant service. But the service is so bad that it is not worth buying such expensive HP products.

I had submitted the laptop to HP service center in Dadar (Mumbai) for about a month.During reporting the problem the service engg was so arrogant that he did not even clearly listen to what i was saying. He just listed down one from the 2 problems I reported.
After waiting for about a month, I called up the service center and came to know that the laptop is ready and I can pickup as they had replaced the motherboard.

When I went there for pick-up. I came to know that the problem was not solved and hence I had return back. It was a hoax call by the HP service center that the laptop is ready for delivery.

After a week , I again called HP service center and got the reply that the motherboard is replaced, so the laptop is ready for delivery and the problem is solved. So as per the discussion on the call I went to HP Service center to pickup the laptop. It took about 1 hour for the service center to deliver the laptop and the worst part was that there was no provision to verify whether the problem was actually solved or not. But I belived that the issue might have been resolved , So I took the delivery and came home.

After checking the system at home, It was a good mesmurizing surprize that there was no improvement to the problem that I had reported but they have added a new problem to the existing issue. How could HP do this after taking a month to solve the issue. This is really frustrating and stressfull experience , hence I want to sue HP for such a careless service. It has impacted my productivity and time.
I am still struggling to pay back the loans taken to buy this stupid product which is of no use to me now.

I don't want the laptop anymore but want my money back.
Please guide me for a quick action against this.

Regards,
Sandeep Kale.

A month or so before coming to school i decided to buy a lap top. I was always recommended HP because their supposed to be high quality machines. How ever just recently I would say about a week ago, my keyboard stopped functioning. I bought the tx2 touch screen and spent over a 1000$ including the warranty. Anyway soon after the problem started i took it to my computer science teacher and he was unable to figure it out but he gave me the number to hp's costumer service. after looking online i found this was a routine problem with my model. The gentleman on the phone was a really nice guy and guided me through a few different ways that i could try and fix it myself, by removing the static and he also told me i should use one of those dust remover products on it to see if it would change anything. Adhering to his advice the next day i bought Clean Safe Dust Remover Moisture-Free Cleaning from Walmart. I tried using it to no avail. Since i was going home that weekend i figured i would just have it shipped to HP. Its been less then a week since i sent it in (i sent it on monday and today is thursday) but i get a call from the customer service manager. As he begins to talk i could tell something was shady. He proceeds to tell me that my computer has had liquid damage or evidence of liquid on the machine. I was completely shocked to hear that since i have never spilled anything on it or even dropped it for that matter, which led me to believe that it was the dust remover spray. When i brought that up he agreed and said it was in fact that. Now here is where i find myself; he told me there is nothing that he can do (BS) but that none the less my warranty does not cover it and the repair would be $700s. I would never have gone out and bought that spray had the operator guy not recommend it to me. The problems i had with my keyboard were before i ever sprayed it and its a common issue with this model. The spray bottle claims to be specifically for computers and electronic equipment. Does anyone know anything I can do? I honestly feel as though HP is scamming me.

HP is CRAP!!! I had this problem. Had the MB fixed by a shop in Miami. After all updates uploaded the problem came back. HP waited to offer a free fix AFTER the warrantee on these machines expired. So now they want $400 for the repair. I am convinced the bug is being intentionally uploaded during one of HP's "updates". HP deserves to be sued, count me in.

nenair@ya.ru

find out the email addresses or phone numbers of the top level people of HP and complain to them.

It is not so easy.

I am the unlucky one. After receiving the laptop, I started it up immediately. However, I got an error code with blue screen. So, I tried to format it. However, another error message appeared and I couldn’t proceed.

So, I tried to send emails and contact them through phone calls immediately. Eventually, I got the following results:

Email:
1) Sending about 20 emails to them. My email was first replied after more than 10 business days and after sending more than 10 emails to them.
2) They only replied about 5 of my emails. All emails were saying the same thing, “there is nothing we can do and you have to contact this or that number…..”
3) One of them gave his fake email address to me over the phone, so that I no longer could contact him back.

Phone calls:
1) I received support from the ENTIRE company because my calls were being transferred to all different departments endlessly. Everyone said that was not their jobs.
2) One of them gave me fake extension number in preventing me to get back to her.
3) Even I have left my voice message to them, they just didn’t seem to care to return your calls.
4) They promise to call you back, but they won’t call.

After dragging me over 8 weeks, the technical support team said that there was nothing they could do to solve my problem. They didn’t want to provide refund, repair or exchange the defective unit for you. They just won’t respond to you at all.

I have to say that they have the best combination between product and service on earth:
The worst product + the lousiest support

They are already the “BEST”, what else you could ask for more?

Never ever buy HP, their product and service is one of the worst.
Here is my case
1) Bought new DV4t pavilion laptop Jan 2009, got LCD screen flickering in lower screen.
2) Called the HP support and they said its my fault and they can't help. Asking me to Pay $392.50 for its repair if I want.
3) Very rude and arrogant customer service people. You know the call center guys..

Now think abt it, I wasted at least 7-10 hrs of my time on all these crap for nothing.

Not worth it, never buy HP.

I purchased an HP printer that had duplex scanning as an option. I purchased an extended warranty for a fee. When the printer broke HP did not have my printer in stock and they sent me a different model that did not have duplex scanning. When I call HP support I am transferred to a location in India. The person does not understand the problem and always give me the same answer “the printer does not support duplex printer, there is nothing we can do”. Other representatives keep asking me to scan a document to see if it duplexes. Some of them don’t know if the product will duplex scan. I keep telling them several of the representatives have told me the printer does not have the feature. I keep telling them I want them to send me a different printer that does duplex scanning. I keep getting put on hold as if there is a problem with the setup of the printer. It is like talking to a robot. I have made five different calls and been on the phone for a total of 10 hours total. This is a total rip-off. The foreign call centers are awful. HP is misrepresenting their service and cheating customers.

Please help this need to be on the news and consumers need to know that HP Service is awful and the company does not do what it says.

there is a stupid desigh problem in DV2000,3000,6000 laptops. But HP does nothing and want us to pay more for their mistake! HP should recall all these problem laptops! If anyone can sue HP count me in!

I purchased an HP Presario Notebook PC with the horrible Windows Vista Ultimate 64 bit OS directly from HP website on June 2007 with their 3 year extended warranty. Laptop worked fine for nearly the first year then it stopped allowing automatic Windows security updates from installing. After trying to manually force the installation of the Windows security updates the computer crashed. I called HP phone support and was told how to do a system restore. When the laptop crashed two more times because of the same reason and I had to mail it to HP for a system restore when I was unable to do it myself after the 3rd crash. When I got the laptop back from them I was afraid to allow it to get the Windows security updates so I turned off the automatic Windows updates and didn't get any Windows security updates for the next nearly two years. During the past year and a half the fan on my laptop keeps going on and running loudly while I'm using the computer, even if I'm just reading a text document, and either stays on all the time until I put the computer to sleep or it runs continually almost 80 or 90 percent of the time that I'm using the computer. This happens even though the computer is cool, even if I had just turned it on, I keep the room temperature pretty cool and never let the computer get hot.

After owning this laptop for almost 3 years the hard drive died (probably because the fan was constantly on?). I called HP support and was told to do a memory and hard drive test. It passed the memory test, but failed the hard drive test, the result said the hard drive need to be replaced. So I ask if I can get my files from the failed hard drive transferred to the replacement hard drive, specifically all my picture files, and the support rep told me that yes, if I paid for the Data Transfer that all my pictures would get transferred if they were in the Pictures folder, which they were, so after being assure this I paid the $53 for the Data Transfer and sent my laptop to HP repair to get the failed hard drive replaced. About 10 days later I get my laptop back. The hard drive was replaced and some of my old files were transferred to the replacement hard drive except for my picture files, my Pictures folder was not transferred, not a single picture file was recovered. I'm very angry and upset about this because I only paid for the Data Transfer because I was assured that my picture files that were in the Pictures folder would get transferred. Those picture files were/are very important to me, they are all the pictures taken with my digital cameras from 2008, 2009 and 2010, and all the jpegs of my artwork that I had spent many hours editing. I called and was told that a case manager would contact me. He left me a voice message and emailed me and I replied to his email. He said that with the Data Transfer only the files that were in the Documents, Contacts, Pictures, Music and Video folders would get transferred. Well, only the Documents, Music and Video folder was transferred, and not the one I really cared about which is the Pictures folder and it's content. I told him that I wanted the failed hard drive located and sent to me so that I could take it to the Geek Squad to have them try to recover the pictures, but he said they couldn't locate the hard drive because it had already been sent to the recycling center. I don't believe him and think if they wanted they could locate the hard drive. I also asked for a refund of the Data Transfer charge since they didn't transfer a single picture file and lost me all my pictures, but he said he couldn't give me a refund. I think that's BS. I am so upset and unhappy and want to sue them if possible. I don't think they care one wit about their customers.

Originally Posted by Unregistered

there is a stupid desigh problem in DV2000,3000,6000 laptops. But HP does nothing and want us to pay more for their mistake! HP should recall all these problem laptops! If anyone can sue HP count me in!

I have ben calling all day and i keep getting told the the service enhancement has expired. My laptops motherboard went bad because of the overheating of the graphic card. When i purchased my laptop i paid for a new working motherboard but that was not the case my laptop happend to be one of the bad ones with shitty products installed. Why should i have to pay for another motherboard that i paid for in the first place. So i have decided i will be taking this to a small claims court. I suggest everyone does this that qualify for the service enhancement warranty. Its not expensive to do this and you could win and get your money back for the laptop. Its about 50 dollars to take them to small claims court.