Dear Sir,

Pls. provide the details related to the product. Pls. check the documents carefully and also inform us whether the product is under International Warranty terms or not?

Regards,
consumercourt.in

Dear concerned,
I have bought dell studio laptop on 9 th July. After two days mother board has some problem (It is DOA laptop (Dead on Arrival).The same has been registered and I have asked for replacement for new laptop. They have agreed to replace the new laptop with in 20-25 working days(I have email in which they have confirmed).Now almost 35 working days has been finished but still they need 10 More working days. There was no proper reply to my mails. Where their auto generated email says my queries will be responded with in 2 hours. After two days also my questions will be un answered, I have been forced to write harsh mail then they are replying it. This has happened more than thrice. When I called phone support they will transfer the calls to 4 or 5 executives no one gives proper updates.

When emails are not replied I have asked for next level of SLA, They are not ready to give. Any how we need to pass this message to dell management. I am trying to get the higher official mail-ids it’s very hard to get it.

When I threaten that I am going to submit a complaint in consumer court. They told dell is a big company you can't do anything.

Really their customer service is very worst. We need to do something on this. Where they are not meeting their SLA’s.

I have the full email chain conversation. If you need it I can forward this to you.

Please help me on this.Waiting for your reply

Thanks

I have a dell inspiron laptop servive tag no.76dv2bs i had asked for replacement just 2 months after i purchased the laptop
i am facing problems with the laptop from beginning
most of the parts have been replaced or is not functioning properly and the os crashes every month
i am unable to use the laptop.there is huge data loss to our company thrice in 10 months.i cannot rely on this laptop for my business use now hence it is of no use for me.
I want a replacement of this laptop(no compromise) as it is faulty at
your earliest
i am really upset buying this laptop!!!
Dell officials are not replacing the laptop
in 10 months parts worth rs.20000 or higher has been replaced and i hardly got any time to use the laptos because it was faulty most of the time
now the warranty will expire in two months then who will pay for parts
this laptop has been continiously giving problems
there has been huge business loss due to hardware failure

Originally Posted by taggarwal

i have a dell inspiron laptop servive tag no.76dv2bs i had asked for replacement just 2 months after i purchased the laptop
i am facing problems with the laptop from beginning
most of the parts have been replaced or is not functioning properly and the os crashes every month
i am unable to use the laptop.there is huge data loss to our company thrice in 10 months.i cannot rely on this laptop for my business use now hence it is of no use for me.
I want a replacement of this laptop(no compromise) as it is faulty at
your earliest
i am really upset buying this laptop!!!
Dell officials are not replacing the laptop
in 10 months parts worth rs.20000 or higher has been replaced and i hardly got any time to use the laptos because it was faulty most of the time
now the warranty will expire in two months then who will pay for parts
this laptop has been continiously giving problems
there has been huge business loss due to hardware failure

Sir

We have a Dell laptop of your well reputed company.

Its really amazing to work on the Dell Laptop.

But a problem occured and the screen does not appear on the laptop

Please sir send me a perfect solution immediately.

hoping for your prompt action of sending an email

tghanking u

sir i installed thosiba web driver in dell ,... from that day onwards if i switch on i will get blue screen and it will not work.. my lap is dellvastro 1510. i bought 1 year even my both speakears got damaged.. i gave it for repair bow cd drive is not working

I have a dell inspiron laptop servive tag no.1XC54BS i am facing problems with the laptop from beginning and some patches are begning on the desktop of laptop.
most of the parts have been replaced or is not functioning properly and the os crashes every month

Some noisy sounds are heard from laptop speakers when i am playing songs or videos or anything.
I changed different media playing softwares but no use.
Last month only my brother bought this laptop from singapore.

I am studying in bangalore.
Shall i register a complaint by calling the toll-free number?
Shall dell laptop services are provided to me or not? I have one year warranty period

I purchased i5, 550GB Hard disk, INSPIRON, DELL LAPTOP ( LAPTOP MACHINE No.: 79G6YL1) from M/S Ticket computer, having address - International Market, opposite SABB bank, Al Jubail, Saudi Arabia. ZIP 31951

Problem: letter 'j' stopped working with in six (6) month which we just over looked and managed using USB keyboard as 'j' alphabet is in too much use being java usage.

But it didn't stopped, it has given more problem direct to vision, its screen display got ghostliness in look.

I want replacement of complete unit but DELL the worst manufacturer wont and even if then I don't trust it will work.

Can I get replacement and confident for using DELL LAPTOP.

Any thing further ....

Arvind Kulkarni

arvindkulkarni54@yahoo.com

my laptop charger have destory............ please send me new charger ....