Dear Sir:

I came to visit consumercourt.in. I saw several people worldwide
experiencing my kind of issue. Below is the complaint I registered with HP
as: CCHSAP225499 on 12-08-09. I did this as per advice obtained from
National Consumer helpline.

*"I bought my Compaq Presario laptop on 31-03-07. Laptop details are as
follows.

Model No: V3228AU
Product No. RZ819PA
Serial No. 2CE7070FXJ

The laptop was heating since I bought the laptop. Firstly I thought
that it is not going to cause any complaint because of heating.

After 9 months, wifi stopped working.

After 11 months motherboard failed and HP replaced it on March 2008.
The heating was still there. You can sense it by just placing your
hand on the palm rest area or the readings of inbuilt temperature
sensors.

Due to heating, battery life was also shortened. So I requested a
replacement on 26th March. But they said that they are unable to log
my replacement request, because in their system my laptop's warranty
expired on 23rd March 08. So I forwarded an email to HP support saying
that I purchased it on 31-3-07 only. As there was no response, I
emailed the then president of HP, Mr.Balu Doriasamy in May 08 and
based on the same, Mr.Rakesh and Mz.Shivani called me from HP Banglore
office and arranged battery replacement.

Meanwhile HP offerred a limited extended warranty
(
on certain series of laptops for 1 year from the expiry of base
warranty or 3 months after the last service under the same warranty,
whichever is later. May laptop was also included in the series.

Again in March 09, the motherboard failed. HP replaced the motherboard
for the second time under the above said warranty. Heating is still
intact.

Just after 1 and a half months motherboard failed again and under the
same warranty, HP replaced it. Heating is still there.

HP replaced the motherboard again, for the fourth time on 2-7-09.
Heating is still there.

As an electronics engineer, to the best of my knowledge, I understand
that the issue is caused by the inefficient thermal design in the
series of these laptops worldwide, which cannot be solved by replacing
the motherboard. Replacing the motherboard is simply like removing the
effect a problem, rather than cause of the problem. Moreover, if a
single time repair can solve the issue, HP wouldn't have offered such
a repair, rather than providing 1 year limited warranty.

I had contacted National Consumer Helpline and as per their advice, I
am requesting a replacement of the laptop with one year warranty to
make sure that rep. Also note that I have already given the laptop to
the Nortech service centre several times by now for diagnosis. Each
time I had to travel 60kms to and fro. Whenever the laptop was there
at the service centre, I was unable to work for those days. Moreover
the defect being thermal design failure, life of all parts are
affected. Be reminded about the fact that improper thermal deisgn
would decrease the life of electronic components exponentially. So
kindly avoid lagging further by 'escalating' the matter. If I didn't
find any response to this email, a letter will be sent to HP head
office in Bangalore. If no satisfactory response from their also, then
I will be constrained to handover the matter to legal experts and HP
will have to pay a higher price including compensation for the damages
incurred to me.

Awaiting your reply."*

I am thinking of sending a letter via registered post to their Bangalore
head office on Saturday, 15-8-09.

Chairman and Managing Director,
Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena
Adugodi
Hosur Road
Bangalore - 560 030

My doubt is it whether should I send it to HP President(PSG), Mr.Ravi
Swaminathan rather than Chairman and Managing Director?

What all documents will be required from my end, if I take the case to
consumer court?

I have the call reports of last 3 motherboard replacements. The first being
17 months back, I don't have either case id or call report. When I asked the
consumer helpline, they told its not an issue. I do have the invoice with
me. As of now, only motherboard is covered under warranty or its a kind of *
very* limited warranty.

Hope I will get a replacement. Actually I am not interested in replacement,
because of the fact that several HP laptop has heating and allied issues.
There are several articles on supporting this fact. The replaced laptop can
also cause problem. So can I claim for a refund rather?

In Cochin, Kerala, Mr.Koshy John filed a case and he won. Another person
from Ludhiyana also won. The below links lead to them and may come in handy
for you as well.

Please tell me whether I should go to court. Am I elgible to claim?
A review on Reliance Money,
Share Broker. It may come handy for your site visitors. Post it in the
appropriate way. I tried, but I am unable to keep up the formatting.

A line in reply in this connection shall be highly appreciated.

Regards,

Shaheen

--
Muhammed Shaheen,
Thekkinadum,
P.O.Nallalam,
Calicut, Kerala - 673027
Ph:9895997963, 0495-2421492

My problem was solved by HP.
Kindly remove above link at the earliest. I am receiving calls and mails.
Thank you for your support

i purchased a pavilion dv4 laptop of hp.but after 6 month it is showing defect in the lcd monitor.the monitor is flickering regularly.when i tried to contact the after sale support at first i could not get link for contacting online.ultimately i contacted online with their north america technical support.finally from them although i got link of their on line support.but since last 5 days i am trying to lodge a complaint to the higest authority of their custommer support division in india.but they are not divulging the same .at the same time their authorised service center at rourkela,orissa,india is not cooperating.they are telling to leave the notebook with them without even ascertaing the reason for this flickering of the monitor,but after reading a lot about their bad service in the net i am afraid they may replace or exchange some of the spare parts of my new laptop.i want a replacement of the notebook as it is within the warranty period of 1 year or a service at my home which is just walkable distance.
can anybody give me the e mail id of hp india customer support head.

i have purchased hp laptop on 03-05-2009.model 6530sdt5870.sl no cnu9084rv5 from cmputer professional ,cuttack.there was a lcd problem which i submitted on 07-09-2009.the case id no after login is xc12099141.till now the problem is not solved.so please replace it.

monalisa rath
reply in mail id mishrarly40@gmail.com

Dear All,

Pls. send a written complaint to the head office of the Co. Hope you will get any solution for your complaint. The address is:

The Managing Director,
Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena,
Adugodi, Hosur Road
Bangalore, Karnataka - 560 030

Dear All,

I strongly urge to all new customers to go through my problem and think twice before considering buying an HP product given the ordeal that I am going through.

I had purchased a HP laptop Pavillion model # DV4-1319TV/VB6444PA Serial No. CND 9223Z46 on July29th, 2009.

However, since day 1, I have been facing the following problems in my laptop.

1. HP Media Smart- Webcam- Avatars options does not work ( upon clicking on Avatars, the webcam hangs and HP Media smart stops working.)
2. Help & Support on HP Media Smart does not work.
3. HP Total care does not respond to double click or right click.
4. Since day 1 I used to get alerts that MS Office and Norton had expired ( though there is grace period in any new system..) … this problem however was not resolved but lapsed due to the fact that my problem was un resolved and 3 months have passed since the time I am struggling pillar to post to get my problems resolved.

Upon visiting my dealer from where I had purchased the machine on Aug 2nd 2009, I was directed to the HP Authorised Service Centre in Sec-14 Gurgaon.

On Aug 2nd 2009, the engineer at the service centre suggested that the built in recovery system in the laptop needs to be run and the problem shall be resolved. However, even after running the built in recovery, all the problems were there as it is.

Then I was directed to HP helpline available at 011- 30306363 and I spoke to an agent named Vikram there and I was given complaint number 4601993418.

I was informed that I will have to wait for the company sent CDs which when run shall resolve the problem. ( Though, I continued to ask if recovery CD is the solution for my problem…… without any response as has been the case always.)

I have also been given the following complaint # 4602634965 and complaint # 4605727072 for various calls which I have made to the helpline.

Upon much follow up from my end and about 5-6 calls made to the helpline, I finally received the recovery CDs.

I took the laptop to the HP authorized service centre on October 26, 2009 for the recovery Cd to be run on the system.

Since October 26th, my laptop has been in the service centre and no update has been given to me as an owner of the system.

I have spoken to atleast 7 different agents on the helpline( Vikram, Mukesh, Sandhya, Sudha etc) and not a single update from HP’s end. There is only one standard response that I get from the help line that the case has been escalated to product specialist and no one knows how long will it take to resolve the problem.

I have tried to get an update from the HP authorized service centre but there is only one update from there end, which is that they have escalated the case to HP technical tea and are awaiting a revert from them.

Upon much persistence from my end, I was given the contact details of Mr Taranjeet Singh from Delhi office and I had a detailed discussion with him about the discomfort and distress that I have been subjected to and he promised that he shall have my problem been prioritized and shall revert to me by Nov 11th 2009. But till today I have not heard from any body in HP. I have been trying to call all the channels available for help but have not been able to get any response to my trouble.

As apprised to all the three parties involved, HP Helpline, HP authorized service centre and Mr Taranjeet Singh, I would clearly like to state that I have purchased the laptop on loan and there is an EMI & Internet Charges that I am paying but my unit is not with me.

I urge this problem to be treated urgent and have my unit delivered to me at the earliest in full working condition or if the problem resolution is taking long as is evident in this case my laptop should be replaced with a new system with same configuration as I refuse to live with a system with manufacturing defect.

My system has been with the HP service centre since almost a month now and I am not sure what all parts in the system have been changed or removed or damaged apart from the problems stated by me. I would want a written confirmation from HP that the system which shall be returned to me will be fine and in original configuration.

I have been given only 1 explanation by HP that since it is a latest model hence, the recovery Cds took 3 months to reach me or that is the reason we also do not know why this problem is coming.. I would like to state that after purchasing a reputed brand for Rs 40,000, I refuse to be a guinea pig for all sorts of experimentation with this laptop.

I urge HP to respond to my call by end of November 13th 2009 else, I shall be forced to approach the consumer court with my complaint.

Regards
Shilpi Sood
shilpissood@gmail.com

Hello!
I bought hp pavillion dv4 1257tx on 28th of May 2009.model no- CND 912424S.
It was an offer that if I send a draft worth Rs 3999 to hp then they would send me a
MOTO Q8 smart phone. I got registered to it and my code was M4UHVYZVO9.
I sent the draft worth Rs 3999 on 3rd june 2009.Now its November but I haven't
got my gift,it was written on the webpage that it would hardly take 45 days for the gift
to reach.when i emailed them they replied to contact on a 0172-6614400 or to submit complaint on their innovative support complaint page. but the my call is never answered
on the number , and the webpage for the complaint has been removed .

so i am now thinking that i am cheated.is there not any law for these companies
making them to do what they say.
please do help
regards
Vimal Prakash

Dear Sir,

I had purchased an HP notebook (HP DV-5 1221 TX) in this year, on Nov 14, 2009 i had a problem, with the laptop not getting started its hardly 5 months from the purchase & i was facing such an issue with an HP product was dissapointing. But, i went to an authorised service centre - Simtech in Sakinaka Mumbai, where they have inspected the laptop & informed me that the issue seems to be with Motherboard. Case ID registered with them - 4606595633.
Since, the Laptop is covered with Warranty they said that i have to submit my laptop to them & they would do a detailed examination & would replace the Faulty motherboard if it is the issue. They promised that i would be getting the Laptop back in few days time & now today as of 26 Nov. 2009 its more than a week & i havent received any confirmation from them regarding my laptop. Even when i am trying to call on the Contact number given on the receipt no one is answering the call.
Can HP please explain me the reason for this unprofessional service, are all the faith & on HP product & services are false. What is the Turnaround time for their Service ? a similar issue faced by my friend who owns a Dell laptop was solved within one day by Dell.

Please reply.

Rohit Gupta.

Dear all,

I had problem with my notebook hp pavillion dv2119tx system board. They replaced it 4-5 times. And now, the same problem continued. They said for electronic goods, they can not be assure that the same problem will not arise again.

I purchase before 2 years in the month of march'07, and extend my warranty by procuring carepack for 1 year.

I demanded for the money back or replacement with new notebook.

They reply, when u purchase the laptop .. hp doesn't say that if problem arise, then they will replace the faulty part but couldn't give u new laptop or money back.

I also want to file a claim, can somebody help / guide me regarding this matter ?

I got my service extended from kanpur, after 1 year my screen was no working so i submitted my Laptop in delhi service center, when i hv submitted my laptop at that time my Battry was working proparly but when i recieve then my battry was died.

Its really worst servise providing by HP.

I hv never expected this kind of service from this reputed Organization.

I am totally dissetisfied from this kind of service.

Rather then solving this problem your employees were blaming me that you are wrong, as a customer i request u that please take it seriously because customer dissetisfection is really a worst kind of thing that to from a reputed organization like HP.

looking forward your action and Support.

Thanks & Regards,
Amit Kumar Mishra
09310858443

Dear Sir

I have brought the above laptop from an authorised dealer of HP India at Hyderabad two years back. So far due to design faults of the note book 4 times they have replaced the mother board/processors at their service centres and this has been giving problems from the biginning which is resulting in serious problems and agony for me disturbing my time ,effort and money and peace of mind. They are not replacing the note book ,not attending for repairs,not giving warranty for the parts replaced by them and not even responding to their mfg deffects. I am tired of requesting the concerned officers of Hp at Hyd. with several requests for the help and my note book is idle and without repairs for many days now.

We request you to help us by registering this complaint immediately to help us in getting our money back with reasonable charges for the mental agony that we had to go through for no fault of ours.

I purchased the laptop from guwahati for my brother but within a year it started to develop CD drive problem. so I have given to the authorised service center in guwahati digital center. but they replaced the dual care processor by Celeron it took hour to boot now they say it's a motherboard problem. the things is going on for past three month if any one can let me where to get the help.

My email id is suabsh.shah@gmail.com
Model of the laptop V3239TU

I bought my dv2000 laptop in July 2008, and it has been broken for about 6 months. I just leave it there because I dont want to waste my time anymore. In the 1 year warranty time, it had some problems continuously which made me keep shipping it to repair. Then it broke down again with black screen 2 month after the warranty time. Hp will do nothing unless I pay hundreds dollors. Now I get the news about in
China HP had apologized and admitted there are design problems with some serials ,like dv2000,dv6000 ect,of their laptops. then I called them again but they gave me the same answer. Why should we pay for HP's own mistake? I dont know what american gentlemen are waiting for and hope anyone can help me out of this.

gmcheng555@hotmail.com

My hp pavillion laptop -
model - Hp Pavillion dv6 - 1319tx.
is not detecting the main

Dear Sir ,

With ref. to the product serial no. please verify the product details in ur system for product stability.

I have been geeting my laptop repaired with same issue eversince I purchased (4 times - motherborad was replaced). Previously the consumercare pack was not updated in your sytsem despite accepting the amount ???? I got it back in last month and it was at ur service centre for 21.07.09 to 11.08.09 and within 15 days of usage neither its getting power-on nor is the battery usable after return. I could not mail as I needed to move out to Internet for mailing. I cannot sit and panic as I have been doing for past yrs.

Also I need to add that I purchased ur product from Bits n Bytes, Jaipur who never bothered to provide a Recovery CD information at time of purchase nor did they bother any help at product fail. Kindly stop such centres which are unofficially dealing with brand and playing with customer n product.

Needless to mention I am in no mood to move to service centre as the same is suffering with some issue (5th time).The product replacement also seems useless as I lost my trust with this brand.

Everytime it went for repair, the product had been lying at ur service centres for around a month and within 1-2 month of usage its useless again. Being a working person I dont get time to run with it and untill I find time out it lies at home. I bought it with my 8months saving of 1st job. so you can understand my sentiments and importance attached with product.

I request you to kindly compensate my losses made in past 2 1/2yr. as can be diversified under :
Continuous Mental harassment caused due to product failure and poor service support and trying extremity of my patience,
Finacial losses in useless telephonic calls and vehicle petrols everytime (dont remember),
Physical torture while follow ups with ur service centre being a unmarried female then I could not manage hunting around ur service centres.
Major losses of business which I lost due to poor product and
I also had to pay extra monthly charges of internets everytime

I am left with no option but to move to consumer forum as all the invoice and vouchers are with me. I donot think any amount can compensate my losses but atleast It would be a lesson for brand to launch product with prior trail, training and only authorised dealing(sale) of product in market at fixed rates (which vary from customer to customer & dealer to dealer).

I cannot wait for further actions/ service support from ur end. Please suggest ur opinion in this case so that I move ahead to court for further processing. Also I'll escalate this mail to all my knowns and collegues now so that all are aware of your BRAND NAME REALITIES.

* One sample of deliquency/delay in customer support is appended in mail for your verification .

With Best Regards,
Mrs. Vidyashree Sharan