Even after the folloing email, i did not receive any reply.

Tha laptop is still at service center to get repaired 5th time.


to in.ced@hp.com
date Thu, Oct 8, 2009 at 3:41 PM
subject Complaint fw: [Fw: RE: claim ref(V47B4L5HSJ) /s. no. CFN7073PLN(reminder 3)]
hide details 10/8/09

Dear Sir ,

With ref. to the product serial no. please verify the product details in ur system for product stability.

I have been geeting my laptop repaired with same issue eversince I purchased (4 times - motherborad was replaced). Previously the consumercare pack was not updated in your sytsem despite accepting the amount ???? I got it back in last month and it was at ur service centre for 21.07.09 to 11.08.09 and within 15 days of usage neither its getting power-on nor is the battery usable after return. I could not mail as I needed to move out to Internet for mailing. I cannot sit and panic as I have been doing for past yrs.

Also I need to add that I purchased ur product from Bits n Bytes, Jaipur who never bothered to provide a Recovery CD information at time of purchase nor did they bother any help at product fail. Kindly stop such centres which are unofficially dealing with brand and playing with customer n product.

Needless to mention I am in no mood to move to service centre as the same is suffering with some issue (5th time).The product replacement also seems useless as I lost my trust with this brand.

Everytime it went for repair, the product had been lying at ur service centres for around a month and within 1-2 month of usage its useless again. Being a working person I dont get time to run with it and untill I find time out it lies at home. I bought it with my 8months saving of 1st job. so you can understand my sentiments and importance attached with product.

I request you to kindly compensate my losses made in past 2 1/2yr. as can be diversified under :
Continuous Mental harassment caused due to product failure and poor service support and trying extremity of my patience,
Finacial losses in useless telephonic calls and vehicle petrols everytime (dont remember),
Physical torture while follow ups with ur service centre being a unmarried female then I could not manage hunting around ur service centres.
Major losses of business which I lost due to poor product and
I also had to pay extra monthly charges of internets everytime

I am left with no option but to move to consumer forum as all the invoice and vouchers are with me. I donot think any amount can compensate my losses but atleast It would be a lesson for brand to launch product with prior trail, training and only authorised dealing(sale) of product in market at fixed rates (which vary from customer to customer & dealer to dealer).

I cannot wait for further actions/ service support from ur end. Please suggest ur opinion in this case so that I move ahead to court for further processing. Also I'll escalate this mail to all my knowns and collegues now so that all are aware of your BRAND NAME REALITIES.

* One sample of deliquency/delay in customer support is appended in mail for your verification .

With Best Regards,
Mrs. Vidyashree Sharan

my friends do not buy HP laptop ..................................
because its design is not compatible...
so many problems found in hp laptops....
i also suffering with these problems..............

Dear Sir

I have written a letter to HP centre about the blast of my battery but still I am not getting the response from the HP centre. Its almost 8 days But I have not got any positive respone from HP. I told them I want to talk with the higher authority but I am not able to find it also. if any one aware of mail id or mobile no of HP head please leave me a mail. My mail ID is shinujgeorge@hotmail.com

Suggest me what else I do for getting the positive respone.


This is a letter which I have written to HP centre. i got a mail ID from the service centre:

With reference to the complaint reference ID 4615166763. This ID is changed so many times in the HP centre Which brings very much confusion for me to refer the case. I am not getting any response from the HP Centre and all this situation brings me towards utter frustration.

BackGround:

My Laptops battery got blasted while i was working on it at my house. The blast was so huge that it actually distroyed my whole of matteress. Thanks god i was not keeing it on my laps. I called HP center and they told me to visit the HP Authorised service center based at Model Colony, Pune. To my utter surprise , everyone at the center was looking for a reason to avoid me and my problem. After much of persuasion Mr Vishal took my laptop and ask me to give him a call after two working days. moreover they asked me to call HP help center for the furthur status.

Currently:

I have already spoken to Miss Sonal, HP customer care executive from help center. She said that, she is yet to recieve Elavate form from the authorised service center, whereas Mr Vishal(Authorised service center is confirming that the form has been already sent).

I am not bothered that who has sent the formor who is yet to recieve it. I am your customer and i should be respected for that. Please be reminded of that i havent filed any police FIR or consumer court case. The only thing i am asking for is my laptop, as without my laptop i am not in a position to perform my duties to the fullest.

I am working in a company where I am using that laptop for my work.My all the data is stored in that laptop. Its battery got blast on 30/5/2010 which result in loss to the product and my personal things. My work has been stoped since 5 days which brings a heavy loss to my work, which results in non performing of my work.

Please let me remind you that i have all the rights to go to consumer court for filing a case against you for all the losses incurred because of blast in laptop battery.

Request you to do the needful asap and update me regarding the same..

Regards

Shinu George
9766044915

Display problem in laptop model compaq 610

i register the complain at 21.07.10. case id is;- 4617424116 and your engg. visit and check he ask problen in mother board but motherboard are not available in hp .
so plz. mother board send and shoutout my problem

akhilesh kumar

akhilesh14.86@gmail.com

I purchased a new HP DM4 1024tx from TATA Chroma on 14th July and found that the battery drained within 45 minutes. On inspection I found that the laptop was a used one with internet traces on it and the battery showed a wear of 6% apart from being manufactured on Jan 2010 instead of Jul 2010 when the laptop was assembled.


Now it is 3 weeks since the laptop is lying with Maha Electronics in Bangalore and my repeated requests are falling on deaf years. Not only are they outrighly cheating people they are torturing people for having bought their product.


Not only is their quality of assembly so poor they don't even want to acknowledge, Needless to say there is nobody I am able to contact anymore neither Maha Electronics who now say that they are not in posession of the laptop and there is no way to reach HP. All their given nos are being diverted and all their e-mail id either bounce or is never responded to.

Please could someone help me reach the senior management of HP in India / or even asia-pac or world so I can atleast buy the laptop .....it is almost like they have stolen it back from me leaving me stranded


regards,
J Vinayak
dearbeavis@yahoo.com

sir i am ramesh prajapati
i bought a hp laptop from dubai,now it occure some error and could not start.
i am also complain in service center but are told me they are anable to solve this preblem.
my laptop details are as follows:
serial number-CNF0112GG4
product-WM931EA#ABV
model number-dv6-2140ee

I HAVE PURCHASED A HP PROBOOK 4410 FOR Rs 36000/= ON 3/8/2010 FROM THE EVERMIND A DEALER IN VARANASI,THE DETAILS ARE AS FOLLOWS:
BILLED TO KAUSHAL MAURYA THAT'S ME,MO No 9415990973,BOOK No 11,SERIAL No 000537 S R No CNU0232D33
AFTER USING IT FOR A WEEK I EXPERIENCED A PROBLEM ,THERE WAS A CRACKING SOUND OF THE SPEAKER,FIRSTLY I THOUGHT THERE MIGHT BE PROBLEM WITH MY SOFTWARE LOADED,BUT AFTER I HEARD ON MY HEADPHONE IT WAS CLEAR THAT THE SPEAKERS ARE MAKING THE CRACKING SOUND,AS I VISTED THE SERVICE CENTER OF HP THAT IS IN SHANTINAGAR,SIGRA,I WAS INFORMED THAT YOU HAVE TO SUBMIT FOR FIVE DAYS,AS I AM BUSY WITH MY WORK I CANT LEAVE IT FOR SO MUCH DAYS,I FAIL TO UNDERSTAND Y IT WILL TAKE FIVE DAYS FOR A REPLACEMENT OF A SPEAKER ALSO I WAS TOLD THAT IF YOU HAVE USED VLC MEDIA PLAYER THEN IT WILL NOT BE ATTENDED ALTHOUGH I HAVE NOT, IT IS AGAIN VERY IRRITATING THAT THERE WAS NO WRITTEN OR EVEN ORAL INSTRUCTION WHICH SHOULD BE IN WRITTEN THAT WHAT SOFTWARE TO BE USED AND WHAT NOT.I AM LOOKING FORWARD FOR THE TOTAL REPLACMENT OF THE SET AS IT IS JUST PURCHASED ON 3RD OF AUGUST 2010.

Hi,

I have purchased HP laptop on November 2009. After 8 months I found that the CD drive was not working. I went to the service center and was asked to submit the laptop for further investigation. As I needed the laptop I went to the service center after 2 weeks. As the technician was checking out the issue, there was blue screen error. I was asked to submit the laptop again. I received teh laptop after 3 days. The battery was relplaced and the CD drive lense cleaning was done. I was surprised as I had never encuntered battery problem.

After 2 weeks I again encountered blue screen error and I was unable to start the laptop. I was asked to submit the laptop. They reinsatlled the Operating system. Afte three days I went to collect my laptop and found that the laptop was getting hanged after windows start up screen. I was asked to submit the laptop again.

I received an SMS after 3 days that spare part has been oredered and I learnt that mother board was suppose to be replaced. I was surprised! I sent a letter to my dealer and the zonal sales manager asking fro replacement/ refund of the unit as I had lost all my faith in the product. The dealer directed me to the The person from service cente. No response from the zonal sales manager. When contcted my me I was told that the laptop cannot be replaced but the warranry can be extended by 3 months. I am not happy with this have no guarantee that the laptop will work fine after this.

Could you please advice in the matter?

I have purchased HP Pavilion dv6-3049TX from Pathankot , Punjabon 17/08/2010 India through authorised HP world outlet . This laptop is giving mild to strong shocks when power adapter is plugged in. The shock produces real sensation and unbearable too. Dealer replaced it once with another laptop on advice of your authorised engineer who checked it thoroughly in Pathankot. But this laptop bearing serial number INA02708JT having the same problem. In fact the Four laptops (3049 TX series available with HP world dealer) including this one is having the same problem. This defect is very serious in nature and can prove fatal too. I requested to immediate recall all the lot and compensate customer immediately. The dealer already mailed problem to the company.
The issue is still pending since 24/08/2010( with case ID 4618879579) infect from the date on which Laptop was purchased on 17/08/2010 as the matter was reported to dealer on the same day . One unit was replaced but same problem existed. One of my Friend Purchased same laptop model from Pathankot itself and from the same dealer, The Unit gave very strong shock at his location in Pathankot. The Unit was returned and money was taken back. In fact HP world showroom at which this laptop is sold shows the same shock problem and even dealer have to lodge complaint through phone support and may be his case may be also pending.

Number of reasons assigned among them one is improper earthing/grounding at home.

In this connection I have to submit as under

1. This is a mobile unit not a desktop and it has to be carried out at my work place or any other place in the world where ever I want to move and how one can be sure that there is proper earthing/grounding at that particular place.

2. As this problem is inherited may be due to metallic casing but it the duty of HP to provide solution as I believe HP has very good technical team with very efficient and capable members.
3. As the problem seems to be really serious one as HP has taken so long to provide solution( more than 11 days gone ) this unit should be recalled immediately and I may please be refunded my amount immediately along with compensation.
4. If HP has solution , the solution should be immediately provided to me without any further delay. If some research is being done let company do that independently but not at the cost of customer.
The problem is causing personal harm and of very dangerous in nature in long run. If HP do not refund money only option left is to sue the company is consumer court. So please help me in this matter.
I am attaching pics clearly showing current when plugged with Ac adapter

Hi,
I am an HP pavilion laptop user. The laptop details are as follows:
Serial no: CND91240X1
Product no:NU266PA#ACJ

The system is a DV4 1257tx laptop.
Purchased the laptop in June 2009. Unfortunately in around an year’s time the system board had to be changed thrice & also the Display panel had to be changed once. Also lot of times I had to visit the service center(Simtech – In Mumbai) almost every alternate month. Every time I called up the HP call center & also asked the service centre people to replace the laptop as it is definitely a faulty system. However every time i was being asked to visit the service centre & get the laptop part’s either replaced or get repaired. Now again the display panel has gone bad & I believe again it will have to be replaced. Unfortunately the HP people also have stopped the extended warranty system hence now I will also have to spend the additional amount on the display panel. I do have all the case details with me along with the email conversation with different people of HP for proof.
Should I lodge a complaint against HP and ask for the replacement? I would appreciate if some expert out there can guide me on this.

Regds,
Jiger.

Dear sir.
This is Venkatesh Barki. I'm a suffered v3000 series Laptop Customer 4m Davangere City. I Bought Compaq Presario V3228au Laptap. 19 March 2008. Rs 34.996/- Rupees
Bearing.

S/N. 2CE713141Y. P/N. PZ819PA.

Sir I would like to brief my Complaints .
Now my Laptop " Bluse Screen " problem will occured once again. Within a 48 hours to go changing Hard Dsick
what is the reasion I don't know. .In this time i am very very upsect about this worested series v 3000. Every spair parts will be changed thirse time but the problem will not over.
Respected sir this is my humbling requesting to you plz plz plz replace this worested V3000 series Laptop
I mentioned All case ID's given bellow as for your essentials so

1). 25. Mar 2008. 2600135407 Monitor issue.

2). 23 June 2008. 2601589102 Adoptor issue ( not replace)

3). 26 Oct 2009. 4605613391 System Board issue.

4). 03 Nov 2009. 4606001360 Optical Drive issue.

5). 21 Nov 2009. 4606901019 Display panel issue.

6). 28 Dec 2009. 4608434324 Key Board issue.

7). 12 Feb 2010. 46010478856 Not Power On. Mother Board & Hard Disck issue. The hp Manager Deepak Shet can be chaged the parts 3 times.


8). 17 April 2010.
4613295200
Get Heating.
Over Heating issue

9). 19 April 2010.
4613319984
Multiple Issue
Hard Disck issue

10). 21 April 2010.
4613451878 Aptical Drive/ key Board issue

11). 26 Aug 2010
4618947592
Blue Screen Issue.

12). 15 sep 2010
Evelated complaint ID CCHSAP267754 & 4619787181
Complaint again v 3000 With BLUE SCREEN

13). 16 sep 2010
4619853204
Blue Screen, Hard Disck Replacement
& - 461 Evelated Case ID

And also i mentioned HP Care Pack.
CARE POINT
( Authorized Solution Sales Partner for Hewlett-Packard India Sales Pvt. Ltd. )
No: 191, 9th Cross , HMT Layout
RT Nagar
BANGALORE - 560 032.
HDFC BANK ACCOUNT NO: 01402560000136
NEFT/IFSC CODE: HDFC0000140
CUSTOMER EXECITIVE:- SHRUTHI MOBILE:- 9986357974
ORDER :- U4818PE
DATE:- 30 SEP 2009
HP CARE PACK S/N:- G1NPIN3DF8F0
EXPIRY DATE:- 29-09-2010.
hp Extend by warrenty period up to March 2011 [ e-mail attached bellow]

I made Nearley 60 times visiting to the service center travelling a far distance.
Still the Laptop is not over.
Currentley My Laptop is Held with the service center.
Maha Electronic pvt, ltd
# 2664, Pancha shree Bulding Opp JJMC Medical College
MCC ' B ' Block
Davangere-57702.
Karanataka

I am very disappointed to this Laptop. I lost my money above 50.000/- Rupees Valuble datas & My valuble time. So I would like sugest to you. Plz take a serious action. Take back this v3228au worst Laptop & send me latest Model Laptop or worth 50,000/- Rupees to me.
I hope you will do as earlist as possible otherwise I start a sathyagrha opp at hp service center.
--- On Thu, 4/3/10, J, Venkatesan <venkatesan.j@hp.com> wrote:

> From: J, Venkatesan <venkatesan.j@hp.com>
> Subject: CCHSAP254568 - Your request for warranty extension
> To: "v.barki@yahoo.com" <v.barki@yahoo.com>
> Cc: "HP-CUSTOMER EXPERIENCE INDIA" <india.customercare@hp.com>
> Date: Thursday, 4 March, 2010, 12:25 PM
>
> Dear Mr. Venkatesh Barki,
>
> We wish to inform you that based on your request and the
> discussion you had with customer experience team, we would
> like to extend the warranty for an additional 6 months as a
> very very special case as part of delighting customer.
>
> Your HP Notebook details:
>
> Unit Sl no :2CE713141Y
>
> Additional 6 months Warranty extended up to : 31 March
> 2011.
>
>
>
> Regards
> Venkatesan.J
>
> Partner Account Manager - Karnataka
>
> HP India Volume Delivery Organization
>
> Telephone +918030589744
>
> Mobile +91 9740933776
>
> Email : venkatesan.j@hp.com@
>
> Bangalore, India
Do something me as earliest as possible
thanks in advance.

Originally Posted by advocate

Dear All,

Pls. send a written complaint to the head office of the Co. Hope you will get any solution for your complaint. The address is:

The Managing Director,
Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena,
Adugodi, Hosur Road
Bangalore, Karnataka - 560 030

Dear Sir,

The case id no. 4621199393 lodged on 18th of Oct'2010, is yet to be closed by HP. Everyday they are giving a commitment to attend the call shortly. So please look into this matter.

Thanks and Regards
AK Karmakar
Head IT East
Gati Limited,
P-18, Taratala Road,
Kolkata - 700088.
Mobile:919831258792.

Hi
I am Mr. Amiya from bhubaneswar,Orissa.I had bought a laptop for my son who studies in vellore on 02/09/10 from your dealer Ashirbad computer & services,orissa.within a month i found the laptop to be deffective.My son tried to solve the problem by calling to your bengaluru office & sought the guidance to solve it,but the problem could not be solved.we then went to chennai & tried to solve the issue without any success.we then tried it in bbsr .they are saying they will repair it & give it.My submission is why should i use a faulty laptop .hence my request is either u replace the laptop or refund my money.i am mentioning the details below.
Date of sale----02/09/10
model no.-------HP Pavillion 3043TX
serial no---------CNF0182B 90
CASE ID(CHENAI)--4620557327 DTD 06/10/10
CASE ID(BBSR)----4620946219 DTD 14/10/10

I bought my hp laptop few months back,and after some days my laptop showed some red horizontal line while booting but later once it got booted the lines disappear,so i visited hp customer service center in trichy they said they will replace my lcd and i can have my laptop back in a week.

But even after doing that my problems have increased instead of coming down,now i get green horizontal line flicking within few seconds.

My warranty is also about to get over and i dont have time to visit service center now since i am having examination going on.

So i request you to repair my laptop when i give it to you may be 15 days after warranty expires.

to the concerned authority.

myself pushpa rani from panipat has purchased a HP laptop product no. XJ436PA#ACJ from your authorised dealer M/s Apex computer & software,bishan saroop colony,panipat dated 8-october-2010 invoice no. 10/007819.I got a scheme with the laptop of getting a cash card worth rs. 2000 for the purchase of adidas shoes or a titan watch for which we have to register within 1 month,but this information has not been provided to us by the dealer.we went to him 3 times after the purchase of the product for getting some information about the procedure for registration but we got no response from them.and now when we went on 16-11-2010 for the same they replied that the time has elapsed and we have lost the scheme.they behaved too rudely with us that we felt so bad and decided to never purchase any hp product in future due to the misbehavior of your dealer.we have not been told of its 1 month validity.i request you to look in to the matter asap and provide me that scheme

pushpa rani
+91-9896160388
angel.ahuja1@gmail.com