Sir,

I purchased Dell Inspiron 1525 Laptop vide customer code:318006, purchased order no.780050956 date:21.03.08, customer code:318006, Po no.IRSO1294099, by online purchase directly from Dell, Banglore with one year warrantee on all items delivered at Jaipur address for my son Mr. shashank Goyal, a student of BE.

It is to brought to your kind notice that the battery of the laptop got expired before one year as a message appeared on 14.02.09 on my laptop that "Your battery's life has expired, please order new battery immediately."

This matter was brought to the company by my son to dell consumer cell and they register our case file no.780501555300 on dt:16.02.09. Tag no.7BFH1BS is written on my laptop as dell consumer cell asked this for reference.

They asked some questions and asked us to follow some steps on the laptop concerned and noted down the contents and further instead of offering battery replacement (as on that day, it was within warranty period) they asked us to purchase a new battery and send us quotations by email copy is given below:

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From: "Anitha_Muniakkyappa@DellTeam.com" <Anitha_Muniakkyappa@DellTeam.com>
To: smart_shashankg@yahoo.co.in
Sent: Monday, 16 February, 2009 3:36:27 PM
Subject: Qtn for 780501555300
Dear Shashank,

This is with reference to the call logged with our Technical team, the charges for the spares/services are as below.

6 Cell Battery : Rs.4300.00 taxes inclusive
While sending the payment send the complete address. (All taxes inclusive)
Step 1:
· On receipt of this quote for parts, customer is expected to either release a purchase order or sign the quotation(s) and send the same along with their payment by Fax/Courier/Mail, to Dell, to receive the parts and avail the installation service (if ordered).
· On receipt of this payment, Dell would schedule a call at a mutually convenient date and time to carry out this service and rectify the fault.

Note:
· These services are carried out during Monday to Friday, 9 AM till 6 PM (excluding national holidays) and typically scheduled within 3-4 weeks of receipt of payment.

· Purchase orders and payments (Cheque/DD Only) should be in the name of Dell India Pvt Ltd. (EMAIL order Confirmation cannot be processed)
· Parts supplied, carry 90 days warranty.
· For Credit card payments see below.
· No payments either in cash or cheque is accepted by engineer, it has to be couriered to the above address.

Important: While releasing the order/payment please mention the service tag number and quotation number in the PO/backside of the DD or CHEQUE.
· PO & Cheques to be Couriered/Mailed to:
Dell India Pvt Ltd, Divyashree Greens, Ground Floor S.No. 12/1, 12/2A, 13/1A, Challaghatta Village (Koramangala Intermediate Ring Road)
BANGALORE - 560 071
Attn: Ms Anitha Muniakkyappa India Sales
· W.r.t this quotation queries kindly reply back to the mail id Anitha_muniakkyappa@dell.com or Call the toll free no 1800 425 8045 / 080-25106588.
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I, further corresponded with dell repeatedly till now to replace battery considering it within warranty. But, they did not bother and threaten to go to consumer forrum.

Kindly see attachment and look into the matter.

Regards.


From:

A. K. GOEL
T-4/24A, Anukiran colony,
Po.Bhabhanagar, Via: Kota
Rajasthan-323307
Contact:9413356584
9414940338