I HAVE A DELL XPS 1530 NOTEBOOK JUST 1 YEAR OLD and this is the comapliant that i have been desparate to get addressed from dell. The following was my letter sent to many customer service executives at dell:


SERVICE TAG: 3YWRGG1
EXPRESS TAG:8641225729

following are the SER nos on which my notebook has been repeatedly been
"REPAIRED".

1) 790501782085
2) 790501544369
3) 790501542765
4) 790501540920
5) 790501539587
6) 790501503364
7) 790501500740
8) 790501425991
9) 790501352329
10) 790501331027

additionally my laptop was also taken to your bangalore office on
12.11.2008 vide delivery challan: SHBOM349

i would now like to bring to your notice that this time my working laptop
was DAMAGED DURING YOUR SERVICE CALL DUE TO WHICH MY NOTEBOOK DOESNOT
respond to any commands (sleep or shut down) WHEN THE LID IS PUT DOWN AND
THE TOUCHPAD HAS BECOME ERRATIC.

THIS IS NOT THE FIRST OCCASSION THAT YOUR "REPAIR JOB" HAS DAMAGED MY
SYSTEM. AN EXACT SAME PROBLEM HAD HAPPENED ON AN EARLIER SERVICE CALL. AND
WHEN MY NOTEBOOK WAS TAKEN TO BANGALORE IT CAME BACK WIHTOUT MUTLIPLE SCREWS
INSIDE THE SYSTEM AND OUTSIDE THE SYSTEM, AND ALSO WITHOUT THE WEBCAM. THIS
WAS FURTHER RATIFIED BY YOUR SERVICE ENGINEER, FOLLOWING WHICH YOU SHIPPED
IN THE "STOLEN PARTS".

i have earlier reaptedly requested for a system change to every door that i
could knock at DELL, but in vain. this notebook is a big liability to me,
and has given me innumerable sleepless nights. as a matter of FACT on
earlier occassions i have fallen sick due to my tryst with dell, and had to
be hospitalized.

i would like to inform you that i have used dell for more than a decade, and
this financial year marks the first yer when all my personal and offical
notebooks and desktops are been chagned to another manufacturer. i have had
problems with the computers earlier and i had hadd them repaired and never
demanded a change of notebook, because i very well understand that
electronic goods can play up, sometimes,.....BUT NOT ALL THE TIMES.

I HAVE TRIED TO EXAPLIN IT TO YOU ALL ,THAT IF MY SYSTEM IS REPLACED IT WILL
NOT ONLY SVAE MY TIME, MONEY AND HEALTH, IT WILL SAVE DELLS'S RESOURCES AS
WELL. BUT THE ENTIRE DELL FRATERNITY HAS TURNED A DEAF EAR TO ALL MY
REQUESTS.

NOW I AM PUSEHD TO THE WALL SO HARD, THAT I WILL PERSIH OR SURVIVE.

IF MY SYSTEM IS NOT RREPLACED WITHIN A WEEK FROM TODAY- I WILL PROCEED TO
FRAMING THE FOLLWOING CHARGES AGAINST DELL:

1. THEFT (MISSING PARTS WHEN NB WAS SENT BACK FROM BANGALORE)
2. FRAUD (REPEATED REPLACEMENT OF FAULTY PARTS)
3. MISLEADING THE CONSUMER (INSUFFICIENT WARRANTY COVERAGE AS PER PURCHASE
ORDER)
4. DESTRUCTION OF PROPERTY (IMPROPOER SERVICE RESULTING IN GREATER DAMAGE)
5. AND CONSUMER TORTURE RESULTING IN MENTAL ANXIETY AND THEREBY
HOSPITALIZATION

if you havent realized it yet, you will now BE changing by toucpad twice,
LCD twice, and lcd basel thrice.

i am sad that I AM GOING TO GO OUT OF MY WAY TO AVENGE MY ONCE FAVORITE
BRAND.

BUT I WILL.

ANIRVAN