Dear Sir,

REF: Token no : 9867;
case no : 4601394139-461
place : Nortech Infonet Pvt Ltd, Palarivattom, Cochin 25;
0484 4180800

On 19th july I found that my adapter was not working for my *HP LAPTOP DV4
1240 TX{ CND 9072B5P} ;adapter no CT: WACMC0CHHX25NY*
Along with my Laptop, I Provided the above mentioned adaptor to the service
centre on 20th,july 2009;monday and got a token no 9777. for 3 days there
was no communication except that "we are observing". On thursday due to my
insistence they gave back laptop and adaptor and said its working. But to my
UTTER DISSAPOINTMENT i found it was not working when i tried it. Back on
friday 24th i called and coaxed them to give me a temporary replacemnt of an
adapter untill they could either repair or replace with a new one { The
laptop is just a couple of months old and comes under warranty} They
obliged.

*BUT TODAY 31st july 2009 WHEN I GOT BACK THE ADAPTER I FOUND ITS NOT
WORKING*. I AM AN MBA STUDENT WITH LIMITED TIME. SO FAR THE WHOLE PROCESS
HAS BEEN SO TIRING FOR MY DAD {who shutteles between work, your service
centre & my place of study} COZ I AM NOT ALLOWED TO LEAVE THE CAMPUS WHERE I
STUDY. Tomorrow i e 1st August,2009 for the LAST TIME IN MY LIFE *I AM
PERSONALLY GOING TO THE SERVICE CENTRE AND ASKING FOR A REPLACEMENT TO
BE IMMEDIATLY PROVIDED / SHIPPED TO MY HOME ADDRESS. I DONT CARE IF YOU
PEOPLE ARE GOING TO SERVICE THE ADAPTER. I WANT A REPLACEMENT.*
**
I WILL WITHDRAW THIS MAIL ONCE I RECIEVE A REPLACEMENT... *IN CASE OF
NEGATIVE RESPONSE { I DONT FIND ANY REASON WHY YOU CANT PROVIDE ME A NEW
ADAPTER} THIS WILL BE FORWARDED TO YOUR CUSTOMER SUPPORT HEAD INDIA & CC TO
CUSTOMER RELATIONS VP HP GLOBAL.*

So kindly do the needful. in case i recieve replacement immediatly i ll mail
you about it and withdraw this complaint.

Thanking You,
Lakshman H
38/2517 Chemmath lane
Kaloor P o
Cochin 682017

CALL ME BETWEEN 1PM & 2 PM OR AFTER 5 PM ON ALL DAYS
PHONE NO : + 91 9497278752

I am very upset after purchasing the HP laptop , as from past 1 month I am regularly facing problems with my laptop.
Firstly I faced LCD problem ( one horizontal line used to come ), that has been repaired and now one new problem has come
that my laptop detects CD - ROM as USB ( Safely remove hardware ). For that your customer care told me that this is a feature
in my laptop ( Model no DV 4 - 1319 TV), but to be truthful when I had purchased this laptop this problem was not there and even
yesterday I went in Hypercity mall ( from where i have purchased ) to verify the same thing in the new laptop of the same feature,
it was not there. I have visited your service centre for this many times to solve this query as this problem has arisen after the change
of LCD and even your customer service has verified with one laptop with same feature in front of me on 14 jan 2010, and the result
was same, this issue was not there. And after that they were unable to help me to solve this particular issue.

Hello,

Kindly post your full contact details, bill details and job sheet details.

Hi,

I have purchased the HP laptop in 2008, time I purchased it has the over heating problem. Now suddenly the display is not working.
Laptop seems to be starting fine but no display at all but when connected to external monitor it works fine.

while tracing the problem on internet I came across the forums I figured out that this is due to the manufacturing fault laptop has the faulty nvidia GPU and many people seems to have this problem. While this is the manufacturer fault to sold the faulty product HP is not giving any repair or replacement on my model as they have released the magic list of model. Its not clear on what basis they have prepared this list as my laptop has all the symptoms described in the document that has nvidia faulty gpu.

Please help................