Hello All,

My name is Nitin Sharma and I am working as a Project manager in a
software Firm in Gurgaon.

I want to share a very bad experience that I went through after
purchasing a Dell Laptop from one of the Dell's Resellers.

SERVICE TAG :- "JJ59MH1"

I WANT A COMPLETE REPLACEMENT OF MY LAPTOP. I WANT A NEW ONE .

I WAS CHEATED BY THE RESELLER FROM WHERE I BOUGHT THE LAPTOP .

I BOUGHT THIS LAPTOP FROM THE FOLLOWING COMPANY:

Elcom Trading company pvt. Ltd (Authorised Partner DELL)

A (Vostro) .....SERVICE TAG :- "JJ59MH1" ON 18TH MAY, 2009.

FROM THE DAY ONE THE CD ROM MAKES TERRIBLE NOISE.

MOREOVER THE LAPTOP IS TERRIBLY HEATING UP....I CANNOT EVEN PUT MY
FINGERS FOR MORE THAN 3 to 4 mins TO MOVE THE CURSOR.

MOREOVER I WAS TOLD IT WAS AN ONSITE SUPPORT BUT WHEN I CHECKED WITH
DELL AND FOUND THAT IT IS A DRIVE IN SUPPORT I CAME KNOW THE FRAUD.

MR: AMIT GOEL CALLED ME UP FROM ELCOM TRADING COMPANY AND says" We
cannot do anything now".

MORE OVER HE IS SHOUTING AND THREATENING ME.

NOTE: I WANT REPLACEMENT TO MY COMPUTER.

ITS BEEN MORE THAN A WEEK.........ELCOM CANNOT HELP ME.......DELL
CANNOT HELP ME.

I WILL NEVER BUY/REFER A DELL LAPTOP IN MY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NITIN SHARMA

09871517533

Dear Sir..

This is my last mail to you .. I am now seriously thinking of legal
action..Such unprofessionalism is hardly expected from a company of your
repute


I purchased a Dell Vostro 1015 Laptop on Thursday and it's Bluetooth and
Webcamera are not working ever since..

Despite repeated phone calls and emails All i got from your side are
irrelevant mails...
I was promised the first day of my complaint after 30 mins on the phone
that an engineer would visit my place to trouble shoot my system if it is
faulty but no one has come since..

They didn't even care to call me once..
Everyday i call customer service they put me on hold and transfer the call
to technical department where no one answers for 25 mins...

I am badly disappointed ...Please help me ..I am leaving for Germany
tomorrow..would appreciate if you could atleast care to call me and get the
updates

Support Request - 24GDWK1 - Vostro Notebook 1015 - Case #: 20091102032822180
(KMM8680015I23241L0KM)
--
Aashish Gaurav,
Third year undergraduate student,
Dual Degree Programme,
Department of Chemical Engineering,
IIT Kharagpur.

General Secretary,
Chemical Engineering Association,
Department of Chemical Engineering,
IIT Kharagpur.

+91 9332548020
+91 9735607329