I purchased my Sony Viao laptop on 1/3/10 model: VPCF115FM, for $1,500 from: "Best Buy". About a month ago my touch pad stopped to response to left click. I contacted Viao support and they sent the issue to on site repair company Nexicore. The technician came on: 2/8 and changed the mother board (where the left & right clicks are), but it didn't solve the problem. He suggested to try to repair the touch pad. He placed an order for the touch pad from Sony on the same dame. On 2/14 I contacted to find out when will the repair will done? They told me that they don't have the part. Then I called Sony. After speaking with; Parts order dept and Customer relations dept. I was told that they don't know when they will have the part available. Also, they told me that it may take 4+ weeks to get the part (and then another week to ship the part to Nexicore technician) and then wait for another week till the technician will come in and !maybe! will be able to repair it.. Meaning to wait over then 2 (two) months for repair!! Another option that I was suggested is to send the laptop to Sony and wait for 14 days till it will repaired. (Wait for box 7 business days, send it to Sony 7 business days, 14 days of repair <hopefully they have it..> and then another 7 days for getting the laptop back= 4-5 weeks). Finlay, in both ways I have to wait for 2 months to repair one part. I purchased the most expansive laptop on the market to avoid all of this repairs and eventually even the repair is not promised to happen in near future at all! As the confirm thyself "we don't have the part and we don't know when we will have it". The laptop is defected and they don't even care that I'm using it for work. They dont care that for me it is time & money concern. They just don't care that when a person is buying laptop/pc or any other product, it must be either repair with normal period of time or replaced. Eventually, on my last call the Customer relation rep. hang up on me!