Hi!

My Name is Santosh Kumar Vishwakarma from New Delhi, I bought 2 No. HP Compaq 420 Notebook on 18th December 2010 from PJ Networks (Rajauri Garden, New Delhi).

Notebook Serial No. - (S) CNU0215671 and Product No. - WT743PA#ACJ.

It was very first day when we opened the Box, there was Keypad problem in this Notebook, I was totally unable to operate this system. My dealer says that this is problem from HP side, you have to log a Complain in the Customer care. I did so and my Case ID was - 4624159627. after 4 -5 days some engineer visited and replace the Keypad. (But this HP people don’t bothered to disclosed their DOA Process to replace this Notebook.)

Now after around 40 Days there is a problem in Audio. There is no any Audio coming form Notebook. Once again within very small time of purchase of this Product their is a problem in this product. I spoke to HP Customer care to solve the problem. My Case ID is - 4625630671, Now they are saying you will be charged for replacing the Speaker of this Notebook.

I described him about the Problem which I was facing from very first day of purchase this Notebook. Then he told me about the DOA process, and updated me that within 14 days of purchase the Product you can apply for DOA and now its more than 40 days, so we can not process for DAO now (what the hell thing is this to misguide there Customer, when I was eligible they don’t update me and now they are not processing for DOA.)

I will suggest to Indian Peoples don’t go for Compaq Products, as they are really very worst. I am using Toshiba Laptop since 2007 itself, there is no any problem, which I faced in this and there process are very fast and good.

It was very Worst experience using the HP Compaq Product, I will not refer any one to go for HP Compaq.

I am moving forward for Consumer Court to precede the Legal action. Let see what excuse HP show for denying the claim.

With Regards,
Santosh Kumar
9968779613, 7827301041
Okhala Phase -2, New Delhi
Email ID - santosh@skcds.in , santosh.sk.bca@gmail.com