This is a discussion on Dell refusal to replace hardware within warranty within the Laptop forums, part of the Computer Hardware category; I have a DELL Studio 14 laptop which I bought in January 2010 and the initial warranty holds till January ...
Dell refusal to replace hardware within warranty I have a DELL Studio 14 laptop which I bought in January 2010 and the initial warranty holds till January 2011.
Recently, there was some issue in the power adapter, so they replaced it. The engineer which came to replace the adapter told me that the connector to which the adapter connects in the laptop is broken.
Since, my laptop warranty still holds, so I should get it replaced, since its a costly part of around 6000 Indian Rupees.
But, when I called DELL technical support, they say that its a usage issue hardware problem, hence they will not replace the part.
I have a few questions for DELL:
Do you guys fix hardware issues for brand new and untouched laptops?
Whats the use of the warranty, if you expect the laptop to not to be used you fucking bastards?
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