Unsatisfying after sales service from sony service center (Mehatas electrotech Thane)
This is a discussion on Unsatisfying after sales service from sony service center (Mehatas electrotech Thane) within the Laptop forums, part of the Computer Hardware category; I Mr. Vikrant Jadhav purchased Sony Vaio laptop bearing model number:- VPCEB21EM/BIIN5 27506772 on 25th day of September 2010 from ...
- 11-01-2010, 09:09 AM #1vikrant jadhav Guest
Unsatisfying after sales service from sony service center (Mehatas electrotech Thane) I Mr. Vikrant Jadhav purchased Sony Vaio laptop bearing model
number:- VPCEB21EM/BIIN5 27506772 on 25th day of September 2010 from
Kalyan E-Zone.
I encountered problem in my Laptop within 2 weeks of my
purchase. I consulted e-zone shop manager regarding my laptop problem,
he suggested me to explaining the problem to sony vaio service centre
at Mehtas electrotech Thane.
They took my laptop with them on 15/10/2010 and gave me job
sheet for it bearing number:- WS100637410101500723. And assured me the
problem would be solved in couple of days but the problem was not
solved, they again assured me the problem would be solved in weeks
time and said that there is some problem with the keyboard and assured
me after changing the key board my laptop problem will be solved , but
again the problem is not solved even after changing the key board, its
almost 12 days my laptop is not with me and my laptop is not repaired,
now they need more time and said that they have to change hard-disk
and now even the hard-disk is changed my laptops problem is still not
resolved. And now they are asking for more time and now they have
taken my laptop to Head office which is totally unknown to me.
There is huge loss with my work as all my work is on computer. I
have been harassed by the sony vaio service center as there is no call
backs from them, I always have to call up and follow up with them and
inquire about my laptop. They very rude and unprofessional to talk
with.
I have even seen many scratches on my Brand new laptop. It is
even more horrifying to see this kind of condition of my brand new
laptop.
It’s a kind request that I want Laptop in brand new condition and
repaired condition as it was before. If not then I want a new piece
from company. If company fails to do so then I may have to knock the
door of consumer Court.
Written below are the details of my laptop.
Kindly do the need full.
Details of My laptop,
Purchased from:- E-zone, Metro Junction Mall, Kalyan.
Date of purchase:- 25/09/2010.
Model Number:- VPCEB21EN/BIIN5
Serial Number:- 7000734.
Name of service centre:- Mehtas electrotech, Thane-west.
Date of submission of laptop:- 15/10/2010.
Job sheet Number:- WS100637410101500723.
- 05-04-2011, 03:41 PM #2Unregistered Guest
Dear Sir,
We have purchased a VGN36JD Laptop from your agent in Iran (Iran Rahjoo). The Battery of this Laptop will be dead after 13 days when shut down. Even when the Laptop is being used the performance of the battery is very low and will shut down about 2 hours. We purchased another battery to solve this problem but the problem still remains, because it is not because of the battery and there is something wrong by the unit.
Your agent in Iran is not accepting this problem to be covered by the guaranty. However our laptop is losing more than 6% of the battery a day, (When shut down) they claim that it is something normal for SONY Z Series laptop to lose 6% of battery every 24 hrs if not used.
Serial No.: J003K7HK
Iran Rahjoo Guaranty No.: ESD-CPE0601233
We selected the country of purchase Japan as we couldn't select Iran.
Serial No.:J003K7HK
Model: VGN36JD
Guaranty No.: ESD-CPE0601233
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