It is a matter of great regret that our institute(KV AFS SAMANA, JAMNAGAR-GUJARAT) purchased 20 HCL computers in the last years.All are under warranty. Our institute has much faith on HCL system but it is to inform you that 02 computer that are under warranty , not working properly. We lodged a complaint about it at your Rajkot customer care centre about a week ago. On response of our complaint, your service engineer(Sh. Ravi Kant) visited our institute and we show all the problems to him but instead of solving our problem he behaved in a rude manner and his attention was not at all on the problems. He demanded 500/-rupees for each computer. Sir, our faith on the name "HCL" is such that above 80% systems in the institute are that of HCL brand. Sir he argued us and said that we can complain about him to the HCL higher authorities. Now sir, please tell us that the systems are under warranty and the engineer has also denied to solve the problem then in such a situation what we can do , sir.
Sir, please see the matter soon. Your earliest action provide a great relief to us.
(O P Meena)
KV AFS Samana
Phone no. 02898-266505