Hi,

I own a HP Laptop Model # tx1218au bought from : COMPUTER CARE, MORADABABAD. The Original Warranty expired in Oct 2008 and now I have an 2 year extended warranty which HP claims is equivalent to original warranty.

Since I bought this Laptop it has made me visit the service center around 5 times, I do not have a HP Service Center in my city so I take it to HP Service Centre in New Delhi everytime there is an issue.

System board has been replaced twice and the last one was replaced on 18 Jan 2009. Almost after 1 month the laptop again crashed and was submitted to the below Service Centre on 24th Feb 2009 :

Complaint Number: JGSR240202
HP SERVICE CENTRE,
A-200, OKHLA INDUSTRIAL AREA, PHASE -1,
NEW DELHI 110020
PH: 011 44312600

I have been continously calling the Service Centre and the only answer they have is the Spare Part is awaited but no info about when it will be available. After much insistence they gave me the Phone Number of The Service Center Head Mr Kapil Chawla: 011 40536847, but he never answers the phone, further hunting got me the number of Meena Tutu : 98710 64402 who is the NCR head for the Hp service centres but again she also never answers the phone. I dont understand how come these people never reply a phone which is extremely frustrating. Further hunting took me to Mr Amit: 011 40759721 fortunately I got hold of him and he was very humble and promised he will get back to me. 1 week since then and no answer yet, Call his office and the receptionist says I cant talk to him because he is not the concerned person for my laptop, for god sake why did he convinced me earlier if he wasnt the concerned person. Huh ?

I am sure I have got a defective machine because my friend has the excactly same model and we bought these machine at the gap of 10 days only, his laptop has never been to the service center whereas mine seems to have a second home at the service centers.

The Service center people say they are awaiting the part update from the upper end but dont want to let me talk to these damn " UPPER END".

Please help , I am really frustrated with these HP people who are extremely irresponsible. I just feel helpless with such crazy people.

I will be grateful if you could help.

Thanks
Shuaib

Hello,

We need some more information, kindly provide us your full contact details, bill details, and the job sheet nos., so that we will guide you accordingly.

Regards,
Admin,

Hi admin,

Below are the details:

Purchase Bill No: 1091
Purchase Dt: 29/9/2007
Purchased from: COMPUTER CARE, NEAR DURGA MANDIR, COURT ROAD, MORADABAD 244001 U.P.
Product Model: tx1218au
Product Name: HP PAVILION TABLET PC
Serial Number: CNF7226L5
Service Center Contact No: (011) 44312600
Service Call Report No : jgsr240202
Case ID : 2606006243

I hope I have provided all the details.

Thanks
Shuaib

oops my contact details:

Mohammad Shuaib
Lane-1, Opp. Tara Building,
Deputy Ganj Road
Moradabad 244001
U.P.
Ph: 094122 43636

Price, Job sheet no., cost of 2 year extended warranty ?

I also have the same system board problem.I am awaited for part since last three months.

Hi Admin,

The Price is: Rs.55,000/-
Job Sheet No.: RT/QF/HPSC/03 ( I dont know if this is the job sheet no. but this is mentioned on the service call report)
Cost of 2 year warranty: 6,500/-

I am so much frustrated with these guys right now, I have all of the concerned peoples number but hell nobody answers, phone keeps ringing.

Meena Tutu & Kapil Chawla, these are the two people in NCR who are supposed to handle my issue but i never got to talk to them on phone because they are never available, most busy people on earth i guess.

Please help I want to teach them a lesson. I'll be thankful to you.


Shuaib

Complaint No. on HP Website: CCHSAP198631 DATED: 13.3.2009

Second Complaint No.: CCHSAP198966 DATED: 16.3.2009


Regards
Shuaib