Dear Mr.Rasalam,



What you do not understand is..

I don’t need the information,……….i need my lap top………….it has been 1 ½
month,

What kind of service gives only information till such time.



My company employees have laptop from dell also……3 days is maximum time



Shortage of supplies is your problem , for which no discounts were given to
me at purchase,



I am sorry if I may sound rude, but dear sir, one has to be efficient



Kindly kindly get back to me with a date.





Thanks

Samir



_____

From: Rasalam, Rakesh [mailto:rakesh.rasalam@hp.com]
Sent: Monday, January 19, 2009 1:04 PM
To: Samir Shaikh
Subject: RE: case no 2604512805



Dear Mr. Samir Shaikh,



As informed earlier there is an supply shortage of spares



We re working on this, will keep you informed...



Kind Regards
__________________________________________________ __________________________
__________________________________________________ _____
Rakesh Rasalam,

HEWLETT PACKARD INDIA SALES PVT LTD
MUMBAI
' Direct Line: +91 22 66771900 | Extn 1946|
* Email: <mailto:rakesh.rasalam@hp.com> rakesh.rasalam@hp.com

_____

From: Samir Shaikh [mailto:samir.shaikh@purplecreations.com]
Sent: Saturday, January 17, 2009 12:38 PM
To: Rasalam, Rakesh
Subject: RE: case no 2604512805



Dear Sir,



Pls revert on the below, I need to travel out of the country and need my lap
top desperately, its been 1 ½ month now ???





Regards

Samir

9819863047



_____

From: Rasalam, Rakesh [mailto:rakesh.rasalam@hp.com]
Sent: Tuesday, January 13, 2009 2:18 PM
To: Samir Shaikh
Subject: RE: case no 2604512805



Dear Mr. Samir Shaikh,



Thanks for bringing this issue to my notice , Part is having supply
shortage, we will keep you updated ETA soon..



I will look into the matter and involve the concerned persons to get your
problem sorted out on priority



Kind Regards
__________________________________________________ __________________________
__________________________________________________ _____
Rakesh Rasalam,

HEWLETT PACKARD INDIA SALES PVT LTD
MUMBAI
' Direct Line: +91 22 66771900 | Extn 1946|
* Email: <mailto:rakesh.rasalam@hp.com> rakesh.rasalam@hp.com

_____

From: Samir Shaikh [mailto:samir.shaikh@purplecreations.com]
Sent: Monday, January 12, 2009 4:03 PM
To: Rasalam, Rakesh
Subject: case no 2604512805



Dear Mr.Rakesh,





My Laptop has been given for repairs on 5th Dec’08,

Everytime I call up to enquire – same reply part not available.



Pls note this way it is very difficult to bear up with HP, as it affect all
my schedules abroad.

I have never faced such issues with any other company for service.



Have been also promised for a standby, by Mr.Suresh but nothing has
happened.

Pls note the abv mentioned case ID no and revert. case no 2604512805



Await yr reply





Regards

Samir Shaikh

9320021828 / 9967498890