Dear Sir,
Product: HP V Presario3000
Model No: V3425AU
Product No: RZ897PA
Serial No: 2CE73026Z2

I purchased the product from BABA INFOTECH PVT. LTD. Shop No.3, 1577 Sadashiv peth,Tilak Road,Pune-411033 on 29th Sept 07, Invoice No: TR/5671. My Laptop is in extended warranty

The problem is as follows:
1. The display on the screen of my laptop had gone while working.
I had given my laptop on 15th May 08 at hp authorized service centre in pune. They were unable to solve my issue and I had to go to Delhi for My project work. So, I gave my laptop once again at hp authorized service centre in Delhi (Digitech Services: 33-A, Industrial Area, Opp. Kirti Nagar Metro Station,Rama Road, New Delhi-110015). They replace the MOTHER BOARD and I got my laptop back on 13th June 08.
Complain was also got registered for the issue on 17th May 08.
Case ID: 2600991069

2. After some days again the problem raised on my laptop and I submit my laptop again to Hp authorized service centre in Delhi (Digitech Services: 33-A, Industrial Area, Opp. Kirti Nagar Metro Station,Rama Road, New Delhi-110015). They replaced the HARD DISK and I got my laptop back on 24th June 08.
Complain got registered for the issue on 20thJune 08.
Case ID: 2601545847

3. After using my Hp laptop for about 2.5 Months again the same display problem raised in my laptop. So, I submit my laptop again to another Hp authorized service centre (Vintech Electronics Systems Pvt. Ltd. A1-A2, Ushakala, Shree Prajakta Co-op. Hsg. Society, Deep Bunglow chowk, Model Colony Pune-411016)on 11th Sept 08 as the earlier one got closed.
Complain got registered for the issue on 15thSept 08.
Case ID: 2603031663
They again change the MOTHER BOARD and I got my laptop back on 20th Sept 08(approx). And also I came to know that there is the problem with this series laptop and HP extended the warranty of this particular series laptop for 1 year.

4. I used laptop for about 2 months and again the same Display problem raised and I gave my laptop once again to Same Hp authorized service centre(Vintech Electronics Systems Pvt. Ltd. A1-A2, Ushakala, Shree Prajakta Co-op. Hsg. Society, Deep Bunglow chowk, Model Colony Pune-411016) on 6th Dec 08.
Complain got registered for the issue on 8th Dec 08.
Case ID: 2604846399
I want them to replace my laptop this time as same problem appear again and again and I lost all my data. But Mr. IRFAN one of the executive of that service centre told me that laptop cannot be replaced it can repaired so I submit my laptop for same. They again change the MOTHER BOARD and I got my laptop back on 16th Feb 09.

5. And now this time display problem raised after two days i.e. on 18th Feb 09. I talk to Mr. Sashi customer care Executive of Hp customer care and convey my whole issue to him and registered my complain and I told him that I want the replacement of my laptop but i was earlier conveyed that the laptop cannot be replaced. He told me that I was misguided by Mr. Irfan the executive of HP service Centre, Laptop can be replaced and for that I have to talk to the service centre. And again I submit my laptop to same service centre (Vintech Electronics Systems Pvt. Ltd. A1-A2, Ushakala, Shree Prajakta Co-op. Hsg. Society, Deep Bunglow chowk, Model Colony Pune-411016).
Complain got registered for the issue on 19th Feb 08.
Case ID: 2605905623.

I hardly use my laptop. I use it only for my study purpose.
I take all the precautions which were told to me. But again and again I am facing the same problem.

I am totally unsatisfied with the kind of response that I m getting from Hp since I have purchased the laptop. I am badly harassed by the Hp service. I want to get justice.

I would hence like to take this opportunity to put forth this case in front of you.
So, I want the helping hand from consumer court and want the replacement or refund and get compensation too.

I would be really thankful to u if you would take a serious action regarding the same.
Hope you comprehend my problem.

An early action will be highly appreciated.

Thanking you,
Yours Truly,
Nisha Bhatia

Permanent address: F-24/55, Sector-3, Rohini, Delhi-110085
Residential Address: Indira institute of management, 85/5-A, New Mumbai Pune Highway,
Wakad Police Chowki, Tathawade, Pune-411033.

Telephone No: +91-9763302339.