LinkBack URL
About LinkBacks
Submit Complaint..I also have the relevant emails to support whatever I have said.
Junior Member
Non-Delivery Complaint against Dell India wrt Studio 15 Laptop Hi,
I am Kabir Nanda from Gurgaon. I purchased a Dell Studio laptop with intel core i7 processor on the 9th of October, 2009 at a cost of around Rs 56,000, which was paid immediately. It was scheduled to be delivered on the 21st of October however Dell postponed the due date to the 6th of November. Throughout this period there was an absolute lack of clarity from their support staff as to what the reason for this delay was. I was also told that Dell had been flipflopping between cancelling my order and not cancelling.
On the 17th of November I was told that I will have to cancel my order and then rebook, for internal reasons(Although I feel it was to erase any record of dell taking over a month to deliver on a promise to a consumer). Having already waited this long, I thought I may as well go along with this since they still had my money and I needed the laptop urgently. When I received the new invoice, the hard disk of my laptop was at a lower specification than what I had originally ordered. When I called to rectify this (within 24hrs) I was promptly told that the laptop had already been built and was due to deliver any day(although it did not say so on dell's website's order status service). I personally find it hard to believe that a laptop which could not be created for over a month took less than a day to finish completely and be ready for delivery so soon.
I was then told that for rectifying this the order would be cancelled again and I must wait exactly 7 days for a 'credit note' to be generated before the correct laptop can be booked again. It has been over 15 days and no credit note, and a complete lack of a concrete explanation for any of the events that have led to such a massive delay in the delivery of this laptop. I have still not received my laptop and there seems to be no sign of receiving it anytime soon.
I would like to know is there firstly, any way to get my laptop faster, and secondly, any legal recourse against Dell for failing completely to deliver upon it's promises and for keeping Rs 56,000 of mine for over 2 months. There is a huge lack of transparency and I have absolutely no idea why they are not delivering my laptop.
Regards.
Junior Member
I also have the relevant emails to support whatever I have said.
Junior Member
Dell Computers India Dell India.
1. Promised delivery in 7 days.
2. Took Money.
3. Stop taking calls and replying to emails.
4. No delivery even after 1 Month. No refund.
5. No response to emails - Customer service takes call, assures service, transfers calls to each other.
6. Outright lying -- i was told once the product is delivered. On another occasion, i was told it on its way, but they are not able to provide a tracking number or way bill number.
People involved:
Main culprit - Rajiv Verma ...His bosses: Clint, Pradeesh Ravi.
<pradeesh_ravi@dell.com>, <Sachin_Chopra@dell.com>, <Rajiv_Verma@dell.com>
I pleaded, i begged, i asked for mercy -- these people are horrible, disgusting, liars, cheats and frauds who are there for the numbers without any consideration for the company or its customers. You are suckers.
There are so many similar complaints for Dell.
Moderator
Hello Kabir and Mehul,
We have gone through your complaint, as you mentioned that you have all the emails, and complaint nos., that support your statement, then send a written notice to the CMD of DELL via registered post, mention all the details in it and attach photo copy of purchase bill, print copy of emails and ask them for the proper solution within the mentioned time of 15-20 days.
Do it first and if still face any problem then contact us again.
Regards,
Click here to Become Premium Member
Very Worst Dell Laptops I have Purchased a Dell laptop of XPS 1530 model. In the begining it worked properly... After the expiration of the warranty period the laptop battery has been gone and its not working... it shows there is no battery found eventhough there is a battery... if i contact the customer care means they are simply telling that your warranty period has been expired and so you have to buy a new battery only... When i asked the price of the new battery they told its 6000... see how they are trying to cheat the peoples... I just want to ask only one question that are you people manufacturing the products that'll be working properly during the warranty period only?????? Is this good for a reputed company?????? Waste... I am not the one and only person who is having this problem but one of my friend also having the same problem in his battery... He also have the same model of laptop which am having... After this many of my friends asked about the brands to buy laptops.... i simply replied that u can buy any laptops except dell....
delay of dell laptip order by more than 35 days, no information when it will be deliv quotation number… IRIS3532479
The order was placed on 22nd April and was to be delivered on 2nd May .They failed to do so and the reason they gave was shortage of parts which is very lame. the new updated delivery date was 10th May .the change of delivery address notification was sent on 4th , however till then the laptop had not even been completely assembled. On 11th when inquired the new date given was 17th May and no reason was given for delay . Further the company failed to deliver on 17th and said they would take 3-4 more working days . then the information given was that the laptop has been dispatched and you will receive it on 24th May. On 24th when inquired at Blue Dart courier service they said the laptop has gone back to the company on their request .For further details when contacted Dell they had no reason and no information for the action or any information.
The sales agent assigned to this order was not available on her phone number provided, when contacted customer support, they used to transfer the call and request to talk to the sales agent. Sales Agent- Ambili Unnikrishnan, was not available and all emails were unanswered after 15th May, 2010.
order status Sir actually my order number is 0609371 and the customer code is 338216. My system estimated delivery date was 14 June but I have not received the system till now.
And when I called to dell then basically they were transferring the call to each other and they are not giving me the right information. I have called several times to dell people which are as follows-
Mr. Jitendra customer care department.
Ms. Raghu
Ms. Indu
Ms. Rathi
Ms. Rani
Mr. Naveen Dell system exchange team
Mr. Bopanna
But all these people are unable to give me right information. and they told me in last that I would call you and mail you but they are not calling me I am trying from last ten days.
Junior Member
On 05/05/2010 I ordered a Dell(TM) Inspiron 14R new laptop online. Order number: 7800580524. It was couriered to me on 16/05/2010. I found it running slow, taking long time to get the desktop. I called DELL's technical support on the very next day. He disabled some services and start-up items. Make sense. The system went to blue screen while playing music files. Next day when I turned the system on, I got a black screen with white text. Called DELL's technical support, after spending hours he/she found the system got crashed along with recovery partition (BINGO!!!). Call got disconnected. Another day, I called someone and he dibugged and reinstalled the Windows 7 trial version as I didn't receive any Windows DVD (they are not permitted to provide that). I must write here, my call got disconnected many times in between the troubleshoot and there was no call back. New installation was running slow and meanwhile I noticed few keys in keyboard were tilted and while playing music there was a pause or break in between. Called again, they gave me crap reasons......... now the point is I ended up calling DELL’s technical support, in Bangalore or Mumbai, I spent God-knows-how-many calls and hours on the phone. And of course money before somebody realized my situation, had mercy one me and I was given a toll free number (YESSSS!!!). What next?!!!! The "concerned person" told me I am supposed to get a replacement of the whole unit. Sounds good. I was given several case IDs. And finally I was given a mail ID to apply for Credit Note, as I was not interested in getting the same model back. Fair enough. I mailed, and even after a week I got no reply. What the hell!!!! Called again, this time I got real angry.... I was on hold and transferred from department to department and after 1.5 hours I hung up. I was calling for the same problem again and again, just to know what happened to the email and CREDIT NOTE. Finally I got someone friendly and he replied me the next day with a pick up declaration note. It made me mad. My system was supposed to get picked up by some Logistic team. It was already one month June 16th, 2010. What about the DATA dude? Am I going to loose everything just because I have received a faulty system? Spent some few more days calling and speaking to people different departments, receiving wrong information and apologies for that. Finally I got to know there will be no responsibilities from DELL to get my DATA backed up. Great!!! Spent some Rs 350 to get all burned. After two months from the date of purchase my system got picked up. Received a copy of receipt, nowhere it was mentioned about DELL reference. It's been two weeks, still waiting for any kind of mail or call.
I am wondering after knowing the DELL service is the best service in India, who will explain me what is going on? The multinational company is least bothered about customer satisfaction when it is an Indian customer. None of the department knows who is the "concerned person" fro what!!!!!? Friends, wish me luck one day I will get receive CREDIT NOTE.
Regards,
Dhiman
Last edited by dhimandas; 07-10-2010 at 12:17 PM.
Posting Permissions 
Bookmarks