View Poll Results: HP's standard of after sales service in India is very low as compared to that in US

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Defect in HP Notebook dv9000 series

This is a discussion on Defect in HP Notebook dv9000 series within the Laptop forums, part of the Computer Hardware category; I am having a HP Pavillion DV9000 notebook PC. A few days back I noticed a prorblem with the left ...

  1. #1
    majravikumar is offline Junior Member
    Join Date
    Nov 2009
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    1

    Post Defect in HP Notebook dv9000 series

    I am having a HP Pavillion DV9000 notebook PC. A few days back I noticed a prorblem with the left hinge of the notebook, On consulting Service center at Kota I was told that this is not covered under warranty. Same reply was given by HP Care Call Center. However on furter enquiry I discovered that this problem has already been recognised bu HP-US, and free service extended for affected customers. The Description mentioned on the web page was, I Quote, "If your computer’s product number is listed above, and the notebook PC experiences one or more of the symptoms listed below, contact HP during the Duration of the HP Limited Service Enhancement to determine whether you are eligible for a free repair.
    Symptoms of a broken left display hinge include but may not be limited to the following:
    When opening or closing the display panel, you may hear popping or crackling sounds from the bottom left corner of the display (left hinge area).
    When opening or closing the display, the display may feel loose or wobble in the lower left corner.
    The plastics surrounding the left display hinge may show cracks or breaks"
    .

    Though I am having same problem and my notebook was manufactured with same base design and period, but HP people say that it was only for US and not India. Also say here it is Physical Damage and will not be covered by HP Clause for Repair.
    Last edited by majravikumar; 11-10-2009 at 10:25 AM. Reason: Icon Change

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