Respected Sir/Mam,

My name is Sukhwinder Singh and i did purchase the laptop under Business Series model 6730S with SNo. CNU84311MH.. Product Code: KH339AV
After 8 Months usage i got a strange problem with my laptop.
When the battery was fully charged and i use it on battery and on doing some intensive heavy works.. The laptop used to shut down suddenly in just under 5 mins and the battery level used to go to 0% and on again plugging in the Charger and Plugging it out it again shows the actual capacity left before.

For Example: If my Battery was 100% and when i do some heavy load task just after 5% decrease in battery level it used to shutdown suddenly without warning and the Low Battery light used to glow up and the battery level used to goto 0%. And when i plug in the charger at that moment and again unplug it it again shows that 95% battery is left. Means the battery circuit is not able to detect itself correctly. I checked this battery with the other laptop i have and the same problem was present in that too. Means the problem is with the battery and not the laptop.

The second problem was that my DVD Writer was not able to Write DVDs and CDs.

I gave it to my nearby service center:
RT Outsourcing Services Limited:
651, First Floor, Cool Road,
Jalandhar, Punjab
Ph No: 0181-4626235

I gave my laptop on 09/10/2009 and when i called on 26/10/2009 they said that they are not getting my Slip so they will call me back but they didn't call me so i called them again the next day that is on 27/10/2009 and after waiting for a lot of time..
They said that they had fixed the problem with my laptop and when i asked them what had they done they said that they had Repaired a fault with my motherboard.

Now on 29/10/2009 they are saying that they have used the Software HP Battery Check and if it doesn't show that the battery is in warranty they can't give the warranty Although the Software is showing the Battery to be replaced. In full charge and normal work my laptop is just able to keep up for 50 mins and on some heavy task it goes down in under half an hour.. What should I do now.. ???

They haven't yet replaced my DVD-Writer and they were asking me what was the fault... What is this ???

I can't understand what kind of Engineers do HP recruit who don't know which problem should be checked and from where.
And moreover its already more than 20 days i have given my laptop.. and they are saying that it would further take a week more..
Whats this ??? I think i did a mistake buying a HP Laptop... Have I ???

Waiting for a positive response from your side

Sukhwinder Singh
Student
B.Tech(CSE)
Ph.: +91 9023537738
roxy29b4u@rediffmail.com