i tushar sharma purchased dell studio"14 before 3 month ago .bt get damaged frm right hand corner , i dnt know wat's the region pls give answer quickly as soon as possible

I sent a demand draft for Rs.38357/- (DD No.963264 drawn from SBI, Thiruvananthapuram, Kerala on 16.10.2009 to your Hariyana office for a laptop. sent form C, as required. Sent ID proof by e.mail as required. Yet, I did not get delivery of the laptop even after a gap of two months. Request to send the laptop urgently. My studies suffering a lot. Please treat this most urgent.

VINI KRISHNA, C/o R. Rajesh, Accountant General Office Employees Co - operative Credit Society Ltd No. T 291, Thiruvananthapuram - 695 039

my name is shivkumar kawtikwar ,i am living in pune since 3 year .I have inspiron1525 laptop.I have problem with it.My warranty period is over.
I have problem that is My laptop get turn off after some time and then we have to again turn on the laptop.
And this problem get occured when cpu is in high usage....
please give me customer service and my email addr is::::::::shivkawtikwar007@gmail.com
mob no.8149253928

My name is Anubhav Pande and I am posting this here after losing all hopes to get my money back.

My laptop broke down last year and I called up Dell. I told them the problem in my laptop and since my warranty had expired they asked me to buy a new warranty which was for ~Rs. 9000/-

So I paid up the money and asked them to send their engineer. After getting the payment the person asked about the problem again. I reiterated the whole problem. This time the person says that the problem is with motherboard and for that I need to buy the warranty which was for ~Rs. 16000/-.

If they would have told me that it will cost me that much money I would not have invested a single penny on the laptop. The person agreed to what I was saying and promised that the money will be returned.

Till today Iam waiting for the money to come. Worse, the concerned person would not email/call back. The helpline forums at dell which promise to contact the person in 24hr have never contacted me back.
Please find the emails below and kindly advise what can be done.
(in reverse order)
***************************
Hi Lopa,

I have been writing to you for a long time now without any reply from
you or Dell. Could you please let me know the status of the
transaction or forward my query to the concerned person?

I have tried the central customer care system for refund (Case ID:
2278379) but despite the promise of replying back with in next working
day, I got no reply from them.

Looking forward to your reply,

Regards,

Anubhav
- Hide quoted text -

On Tue, Sep 22, 2009 at 2:30 PM, Anubhav Pande <anubhavpande@gmail.com> wrote:
> Hi Lopa,
>
> I have been waiting patiently that Dell would be returning my money.
> But it seems Dell has no intentions of returning my money.
>
> Could you please update me on what is the status on this and whom
> should I contact to get my money back?
>
> I would request you to take this as urgent.
>
> I have CC'd the mail chain to the central help care, though I wonder
> if they will care.
>
> Regards,
>
> Anubhav
>
> On Mon, Sep 7, 2009 at 11:39 AM, Anubhav Pande <anubhavpande@gmail.com> wrote:
>> Hi Lopa,
>>
>> I apologize if I am being a little desperate but I need that money
>> back as I have to buy a new laptop. I am lagging behind in my
>> submissions and its getting very difficult for me now.
>>
>> Could you please look into it. I have been trying to call the customer
>> care center but it is really difficult to get through the long cue of
>> calls.
>>
>> Just let me know the where it is stuck, whom should I write to and
>> when can I expect the payment.
>>
>> Thanks for your help, I really appreciate that.
>>
>> Regards,
>>
>> Anubhav Pande
>>
>> On Wed, Sep 2, 2009 at 1:35 AM, <Lopamudra_Bhuyan@dell.com> wrote:
>>> Hi Anubhav,
>>>
>>> I regret for the delay in the refund.
>>>
>>> I am highlighting your concern with the right department and once I have an update , I shall call you back and give you the status.
>>>
>>> Please bear for some more time and I assure resolution for this concern.
>>>
>>> Regards
>>> Lopa
>>>
>>> -----Original Message-----
>>> From: Anubhav Pande [mailto:anubhavpande@gmail.com]
>>> Sent: Wednesday, September 02, 2009 1:38 PM
>>> To: Bhuyan, Lopamudra
>>> Subject: Re: case number- 2209048
>>>
>>> Hi Lopa,
>>>
>>> I need a favour from you.
>>>
>>> I have bought the warranty which costed me around Rs 9,000. But Dell
>>> people told me that my laptop can not be repaired under that warranty
>>> and asked me to buy the 16K warranty. I was not keen to spend that
>>> extra money and I asked the Dell person to refund my 9 K. He agreed to
>>> that and said that I will get back my money soon.
>>>
>>> I followed it up with Dell again after 9-10 days and they said that I
>>> will be getting my money back after the 'procedural' delay. I should
>>> have got it back more than a month before after that long process.
>>>
>>> I am yet to get my money back and I am finding hard to reach Dell as
>>> there is always long cue and when someone picks up the call they keep
>>> sending me from one person to another.
>>>
>>> Could you look into it and let me know where the payment is stuck.
>>> Also, when I check on Dell website they show that my warranty is still
>>> active! I really need to buy a new laptop and I badly need the money.
>>>
>>> My laptop's service tag no no: 33CBS1S. I do not have any other
>>> written proof of it as I blindly trusted Dell. My bad.
>>>
>>> Please help !
>>>
>>> Regards,
>>>
>>> Anubhav Pande
>>> ph: 9831308039
>>>
>>>
>>>
>>> On Wed, Jul 1, 2009 at 3:07 AM, Anubhav Pande<anubhavpande@gmail.com> wrote:
>>>> Hi Lopamudra,
>>>> Currently the my system is working fine but at times it gets stuck and shows
>>>> error #M1004.
>>>> When I looked at the Dell forums I found that the common solution is to
>>>> upgrade the BIOS.
>>>> Since I do not want to take further risk, I would like to buy the warranty
>>>> cover as suggested by you. Could you give me a call at 9831308039 to proceed
>>>> with it.
>>>> I would also like to know what all will be covered and how much I need to
>>>> pay for the existing system malfunction (if any)
>>>> Regards,
>>>> Anubhav Pande
>>>> ph: 9831308039
>>>> Address:
>>>> C-304, Tagore Hostel,
>>>> IIM Calcutta
>>>> Joka Kolkata-700104
>>>>
>>>> On Wed, Jun 24, 2009 at 10:29 AM, <Lopamudra_Bhuyan@dell.com> wrote:
>>>>>
>>>>> Hi
>>>>>
>>>>> Please revert to this mail for further information.
>>>>>
>>>>> Thank You & Kind Regards
>>>>>
>>>>> Lopamudra Bhuyan.
>>>>> Resolution Expert
>>>>>
>>>>> Dell Inc, India
>>>>>
>>>>>
>>>>
>>>
>>
>

Problem is resolved now as Dell has returned my money

Originally Posted by Unregistered

My name is Anubhav Pande and I am posting this here after losing all hopes to get my money back.

My laptop broke down last year and I called up Dell. I told them the problem in my laptop and since my warranty had expired they asked me to buy a new warranty which was for ~Rs. 9000/-

So I paid up the money and asked them to send their engineer. After getting the payment the person asked about the problem again. I reiterated the whole problem. This time the person says that the problem is with motherboard and for that I need to buy the warranty which was for ~Rs. 16000/-.

If they would have told me that it will cost me that much money I would not have invested a single penny on the laptop. The person agreed to what I was saying and promised that the money will be returned.

Till today Iam waiting for the money to come. Worse, the concerned person would not email/call back. The helpline forums at dell which promise to contact the person in 24hr have never contacted me back.
Please find the emails below and kindly advise what can be done.
(in reverse order)
***************************
Hi Lopa,

I have been writing to you for a long time now without any reply from
you or Dell. Could you please let me know the status of the
transaction or forward my query to the concerned person?

I have tried the central customer care system for refund (Case ID:
2278379) but despite the promise of replying back with in next working
day, I got no reply from them.

Looking forward to your reply,

Regards,

Anubhav
- Hide quoted text -

On Tue, Sep 22, 2009 at 2:30 PM, Anubhav Pande <anubhavpande@gmail.com> wrote:
> Hi Lopa,
>
> I have been waiting patiently that Dell would be returning my money.
> But it seems Dell has no intentions of returning my money.
>
> Could you please update me on what is the status on this and whom
> should I contact to get my money back?
>
> I would request you to take this as urgent.
>
> I have CC'd the mail chain to the central help care, though I wonder
> if they will care.
>
> Regards,
>
> Anubhav
>
> On Mon, Sep 7, 2009 at 11:39 AM, Anubhav Pande <anubhavpande@gmail.com> wrote:
>> Hi Lopa,
>>
>> I apologize if I am being a little desperate but I need that money
>> back as I have to buy a new laptop. I am lagging behind in my
>> submissions and its getting very difficult for me now.
>>
>> Could you please look into it. I have been trying to call the customer
>> care center but it is really difficult to get through the long cue of
>> calls.
>>
>> Just let me know the where it is stuck, whom should I write to and
>> when can I expect the payment.
>>
>> Thanks for your help, I really appreciate that.
>>
>> Regards,
>>
>> Anubhav Pande
>>
>> On Wed, Sep 2, 2009 at 1:35 AM, <Lopamudra_Bhuyan@dell.com> wrote:
>>> Hi Anubhav,
>>>
>>> I regret for the delay in the refund.
>>>
>>> I am highlighting your concern with the right department and once I have an update , I shall call you back and give you the status.
>>>
>>> Please bear for some more time and I assure resolution for this concern.
>>>
>>> Regards
>>> Lopa
>>>
>>> -----Original Message-----
>>> From: Anubhav Pande [mailto:anubhavpande@gmail.com]
>>> Sent: Wednesday, September 02, 2009 1:38 PM
>>> To: Bhuyan, Lopamudra
>>> Subject: Re: case number- 2209048
>>>
>>> Hi Lopa,
>>>
>>> I need a favour from you.
>>>
>>> I have bought the warranty which costed me around Rs 9,000. But Dell
>>> people told me that my laptop can not be repaired under that warranty
>>> and asked me to buy the 16K warranty. I was not keen to spend that
>>> extra money and I asked the Dell person to refund my 9 K. He agreed to
>>> that and said that I will get back my money soon.
>>>
>>> I followed it up with Dell again after 9-10 days and they said that I
>>> will be getting my money back after the 'procedural' delay. I should
>>> have got it back more than a month before after that long process.
>>>
>>> I am yet to get my money back and I am finding hard to reach Dell as
>>> there is always long cue and when someone picks up the call they keep
>>> sending me from one person to another.
>>>
>>> Could you look into it and let me know where the payment is stuck.
>>> Also, when I check on Dell website they show that my warranty is still
>>> active! I really need to buy a new laptop and I badly need the money.
>>>
>>> My laptop's service tag no no: 33CBS1S. I do not have any other
>>> written proof of it as I blindly trusted Dell. My bad.
>>>
>>> Please help !
>>>
>>> Regards,
>>>
>>> Anubhav Pande
>>> ph: 9831308039
>>>
>>>
>>>
>>> On Wed, Jul 1, 2009 at 3:07 AM, Anubhav Pande<anubhavpande@gmail.com> wrote:
>>>> Hi Lopamudra,
>>>> Currently the my system is working fine but at times it gets stuck and shows
>>>> error #M1004.
>>>> When I looked at the Dell forums I found that the common solution is to
>>>> upgrade the BIOS.
>>>> Since I do not want to take further risk, I would like to buy the warranty
>>>> cover as suggested by you. Could you give me a call at 9831308039 to proceed
>>>> with it.
>>>> I would also like to know what all will be covered and how much I need to
>>>> pay for the existing system malfunction (if any)
>>>> Regards,
>>>> Anubhav Pande
>>>> ph: 9831308039
>>>> Address:
>>>> C-304, Tagore Hostel,
>>>> IIM Calcutta
>>>> Joka Kolkata-700104
>>>>
>>>> On Wed, Jun 24, 2009 at 10:29 AM, <Lopamudra_Bhuyan@dell.com> wrote:
>>>>>
>>>>> Hi
>>>>>
>>>>> Please revert to this mail for further information.
>>>>>
>>>>> Thank You & Kind Regards
>>>>>
>>>>> Lopamudra Bhuyan.
>>>>> Resolution Expert
>>>>>
>>>>> Dell Inc, India
>>>>>
>>>>>
>>>>
>>>
>>
>

I have bought an Inspiron 1564 4 months back. And I have visited the service center 5 times in this duration .Last time for a MOTHER BOARD change and this time for a faulty charger for which I have been asked to wait for 3 to 4 days the dont even have a spare to let you use it for mean while till then one has to wait to charge his laptop

The director / Quality Controller
Dell India

Dear Sir,

I have purchased a New Desktop Dell Computer (Model - Inspiron with Monitor 19" TFT) on 22.03.2010 from M/s Impulse Micro Electronic Pvt Limited , D-28, Sector H, Aliganj, Lucknow (impulse_lko@yahoo.com , 0522-2745310, 4016189) vide sales invoice No. IMPL/SL/565/09-10 Rs. 29978/- with a warranty for one year till 21.03.2011.
The above desktop is not working since 12th July,2010 due to some hardware probleme in CPU , hence i lodged complaint with my dealer and on custmer care no. 08025068026 , 1800440011 but till now there is no response for the same.
Please look into the matter and solve my probles with extend the waranty of the said unresoloved period.

Brij Mohan Agarwal
Mishra Puram , Kheri Road
Lakhimpur Kheri (UP)
+91 9453018208
bma.sugar@gmail.com